Pure Chat by Ruby vs. ThinkOwl

Pure Chat by Ruby

7 Reviews and Ratings

ThinkOwl

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Pure Chat by Ruby	Score8.6 out of 10	N/A	Pure Chat is a live chat tool with a free version for limited usage or paid versions with unlimited chat, developed by the company of the same name in Scottsdale, Arizona, and acquired late in 2020 by Ruby. Pure Chat is now a Ruby brand.	$10 per month
ThinkOwl	N/A	N/A	ThinkOwl is a solution for customer support needs. Built on cloud architecture (SaaS), ThinkOwl's features streamline ticket management and client engagement. ThinkOwl's solutions are designed to automate routine tasks, boost agent productivity, and enhance customer service efficiency. It offers a blend of service desk features, conversational or generative AI, and an omnichannel communication environment. Its workflow automation, AI technology, and software integration capabilities support…	N/A

Pricing

Pure Chat by Ruby

ThinkOwl

Additional Users - Pro: $10
per month
Additional Users - Growth: $15
per month
Growth: $49
per month
Pro: $99
per month

No answers on this topic

Pricing Offerings
Pure Chat by Ruby	ThinkOwl
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

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Best Alternatives
	Pure Chat by Ruby	ThinkOwl
Small Businesses	Olark Score10 out of 10	Help Scout Score9.3 out of 10
Medium-sized Companies	Zoho SalesIQ Score9.7 out of 10	LiveAgent Score8.8 out of 10
Enterprises	Genesys DX (discontinued) Score10 out of 10	Front Score9.2 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Pure Chat by Ruby	ThinkOwl
Likelihood to Recommend	8.6 (2 ratings)	- (0 ratings)

User Testimonials
	Pure Chat by Ruby	ThinkOwl
Likelihood to Recommend	Ruby Receptionists, Inc Chat is nothing new but the ease of use and functionality is key, that being said Pure Chat nails it across the board. We use the chat across our website and ad pages. Don't see a situation where this effective tool would be less appropriate, consumers want instant information and instant connection, chat provides both without being tied up on the phone Incentivized Matthew Gehrman Agency Principal Read full review	ThinkOwl No answers on this topic
Pros	Ruby Receptionists, Inc Online chat Multiple websites, multiple users Supervisor feature Incentivized Toby Mei Senior Marketing Analyst Read full review	ThinkOwl No answers on this topic
Cons	Ruby Receptionists, Inc Transcripts that could generate in a PDF or Word doc rather than .txt file, option would be nice Chat is straight forward so not much room for improvement, we're happy with the service, functionality, and ease of use. Incentivized Matthew Gehrman Agency Principal Read full review	ThinkOwl No answers on this topic
Alternatives Considered	Ruby Receptionists, Inc Didn't see much pros and cons comparing Pure Chat and Olark. They all do the job. However, Pure Chat is free to use on basic functions. Incentivized Toby Mei Senior Marketing Analyst Read full review	ThinkOwl No answers on this topic
Return on Investment	Ruby Receptionists, Inc Instant connection with our clients and prospects Expanded our ability to increase client contact efficiency Allows us to stay up to date with the ever changing demand of consumers Incentivized Matthew Gehrman Agency Principal Read full review	ThinkOwl No answers on this topic
ScreenShots