Qmarkets vs. Socialtext (discontinued)

I have no negative points to bring out. Qmarkets, as a company, has been very cooperative and has provided full support during the entire sales cycle. The sales cycle actually ran over a year with multiple discussions with the customer before they signed off. Qmarket products are well thought off and their fitment to customer needs are almost 100%.

We use Social Text as a platform to air our issues with different departments. We voice our concerns and suggestions so we can help find a solution to the problems we incur on a daily basis. We need to have social text as an app so we can communicate in real time not only during work hours.

• Highly professional software.
• Adaptable to various processes and scopes.
• Excellent support.

• Version history - Always keeps the edited versions and one can revert back any time
• Creating and Editing an article is very easy and intutive
• Sharing the articles with peers

• Reports are excellent but are more content-oriented than people-oriented, and for me as a consultant, the "people" info is important.

• Search needs a ton of improvements. It was very slow a year ago
• Search result quality was also not that good
• I know they have improved their UI recently but when i used it last year it did not really have any design elements which could be used to make the articles look more presentable. It was important for us as we used it for external communication as well.

We have a lot of info in Socialtext already. It would be hard to get all that info out and port it to a different system

Intuitive and easy to set-up and use

The support I've received from them has never been anything less than accessible, compliant, and professional

Other competition products were evaluated but Qmarkets had products that were 100% fit for our customer's needs and the Qmarket team has excellent Tech team which we didn't see in the competition that we and our client evaluated. Also, the Q products are very flexible compared to others in the market.

I frankly like Confluence better than socialtext because of the speed and the quality of search. They also have better design elements which can help make the articles pleasant to the eyes.

• No Negative impact.
• The functionality and user operability of products has been very easy.
• ROI is yet to be seen as implementation is due in a weeks time.

• We get solutions to concerns much faster
• We promote interactions with the other depts
• We listen and have discussions