Delighted by Qualtrics vs. SurveyLegend

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Delighted by Qualtrics
Score 8.6 out of 10
Small Businesses (1-50 employees)
Delighted is a tool for gathering real time, actionable feedback from customers via email, web or SMS. Delighted uses the Net Promoter System to measure the customer journey, and takes care of aspects of the customer feedback process from collection and analysis, through notification and distribution. Delighted aims to be the single source to manage surveys for customers, partners, vendors and employees. This is to enable organizations of all sizes to create a customer-centric organization, …
$25
SurveyLegend
Score 8.0 out of 10
N/A
SurveyLegend aims to help individuals and companies create mobile-friendly surveys. Users can create surveys on a computer or tablet device and customize the look of the survey. Data can be displayed with eye-catching and insightful graphics. SurveyLegend's advanced users can take advantage of unlimited features, company branding, white-label questionnaires, skip logic, branching, media-rich questions and more. Customers include L'Oréal, Universal, Harvard, Greenpeace, Airbnb,…
$0
per user
Pricing
Delighted by QualtricsSurveyLegend
Editions & Modules
Survey 100 people/month
$25
Survey 750 people/month
$49
Survey 2500 people/month
$99
Survey 5000 people/month
$149
Survey 10,000 people/month
$249
Starter (for ever free)
$0
per user
Pro, monthly
$19
per user
Business, monthly
$39
per user
Legendary, monthly
$89
per user
Pro yearly, (save 25% with a yearly plan)
$170
per user
Business yearly, (save 25% with a yearly plan)
$300
per user
Legendary, yearly (save 25% with a yearly plan)
$780
per user
Offerings
Pricing Offerings
Delighted by QualtricsSurveyLegend
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details10% discount with annual payment. Contact the vendor at hello@delighted.com for custom pricing.SurveyLegend gives a 25 % discount on the yearly plans for everyone. We believe in being and doing good, so we also offer special discounts for educators and non-profit organizations that can be found here: https://www.surveylegend.com/pricing-education/ and https://www.surveylegend.com/pricing-ngo/
More Pricing Information
Community Pulse
Delighted by QualtricsSurveyLegend
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Delighted by QualtricsSurveyLegend
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Delighted by Qualtrics
-
Ratings
SurveyLegend
8.2
9 Ratings
7% above category average
Survey templates00 Ratings8.58 Ratings
Themes00 Ratings9.08 Ratings
Custom logo/branding00 Ratings7.07 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Delighted by Qualtrics
-
Ratings
SurveyLegend
7.8
9 Ratings
9% below category average
Changes to live survey00 Ratings8.59 Ratings
Question design help00 Ratings8.59 Ratings
Multiple question types00 Ratings6.59 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Delighted by Qualtrics
-
Ratings
SurveyLegend
9.0
7 Ratings
9% above category average
Survey logic flexibility00 Ratings9.07 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Delighted by Qualtrics
-
Ratings
SurveyLegend
7.6
9 Ratings
8% below category average
Response tracking00 Ratings7.89 Ratings
Data export00 Ratings7.28 Ratings
Standard reports00 Ratings8.59 Ratings
Analytics00 Ratings6.89 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Delighted by Qualtrics
-
Ratings
SurveyLegend
9.0
7 Ratings
7% above category average
Access controls00 Ratings10.06 Ratings
Compliance00 Ratings8.07 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
Delighted by Qualtrics
-
Ratings
SurveyLegend
7.2
7 Ratings
12% below category average
Vendor-offered crowdsourcing00 Ratings6.76 Ratings
Respondent restrictions00 Ratings7.77 Ratings
Best Alternatives
Delighted by QualtricsSurveyLegend
Small Businesses
Jotform
Jotform
Score 8.9 out of 10
Square 9 Softworks
Square 9 Softworks
Score 9.7 out of 10
Medium-sized Companies
Jotform
Jotform
Score 8.9 out of 10
Qualaroo
Qualaroo
Score 7.1 out of 10
Enterprises
Verint Voice of the Customer
Verint Voice of the Customer
Score 7.7 out of 10
PG Forsta HX Platform
PG Forsta HX Platform
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Delighted by QualtricsSurveyLegend
Likelihood to Recommend
9.0
(5 ratings)
8.5
(9 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
Support Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
Delighted by QualtricsSurveyLegend
Likelihood to Recommend
Qualtrics
Delighted is best suited for organizations starting off with their Customer Experience journey. Off the bat, you want to start with a platform that's affordable and easy to set up. Once you've gotten the hang of running a Customer Experience program, you can move up to a more advanced platform like Qualtrics. Luckily, Qualtrics acquired Delighted a couple of years back so transitioning should be frictionless.
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SurveyLegend
For us, it is a good service and fulfills its services. Its main functions have allowed us to improve the quality of each of our services by delivering a survey to our clients with special and easy-to-use software and tools. It allows to receive analytics in order to solve problems in all areas in order to improve the organization. I recommend it because its main function is to create surveys but the information received there is possible to use throughout the company.
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Pros
Qualtrics
  • Simple and easy to use
  • Data exporting is always nice
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SurveyLegend
  • Visual questions! Survey Legend was the only affordable software I could find that let me add images to questions easily and in a flow that made sense.
  • Live analytics! Super helpful for us when we were just starting our survey program, to be able to make sure the questions were formatted properly for example.
  • Lots of flexibility; any type of question I needed was available here.
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Cons
Qualtrics
  • Having the ability to add in additional questions (more of a survey) would be helpful.
  • I wish there was a way to ask questions that would categorize the areas in which we need to improve. ie. "this is related to_____" and then have a drop down with different departments.
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SurveyLegend
  • Improved correlation of the data between the analytics tool and the responses (i.e. it says 3 responses have been received, but only shows results for 2)
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Usability
Qualtrics
We run surveys every single day and have the responses fed directly into our Slack instance. Everyone in the organization (not just CX) can view and resolve any issues customers bring up without needing for them to reach out to our Customer Support team. Truly, Delighted has made the organization more customer centric by delivering the feedback right where everyone is (no PowerPoint presentations required).
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SurveyLegend
No answers on this topic
Support Rating
Qualtrics
I have nothing but good things to say about Delighted's Concierge team. They have been quick to respond and have been able to make a lot of our customization requests a reality. They're also very open to product requests and suggestions and have been quick in churning out new features ever so often.
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SurveyLegend
No answers on this topic
Alternatives Considered
Qualtrics
I chose Delighted because it offered an affordable price point to get started, yet with plenty of room to grow. We started with 2,500 contacts per month, which is more generous than competitors offer at a similar price. I also saw that Delighted could integrate with Salesforce and Intercom (plus API capabilities), so I knew we wouldn't outgrow Delighted quickly. Since Delighted has been acquired by Qualtrics, I expect that its capabilities will only increase.
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SurveyLegend
Better graphics and easier to use. I also don't feel like they are trying to nickel and dime me.
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Return on Investment
Qualtrics
  • Our organization is focused on providing outstanding customer service, and we use Delighted to survey our customers and find out how they feel we are doing. We have been able to identify problems and hiccups in our service from customer responses with Delighted, and have been able to correct and improve on those.
  • As I mentioned earlier, Delighted is on the expensive side, and we have explored cheaper options. But the ease of use for our customers, and the easy to digest reporting has kept us with Delighted.
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SurveyLegend
  • It will make it easier to know who is interested
  • Without the individual analysis, I will find it harder to schedule an appointment
  • The image is very helpful for brand management
Read full review
ScreenShots

Delighted by Qualtrics Screenshots

Screenshot of See customer feedback at a glance; responsive for mobileScreenshot of Customer trends and saved feedback from different customer segmentsScreenshot of Gather feedback online or via SMSScreenshot of Gather feedback with just one click in via email

SurveyLegend Screenshots

Screenshot of Brand your questionnaire, design the questionnaire, choose from 100+ themes upload your own and enjoy the changes being updated and shown in real-time.Screenshot of All surveys, forms and polls look great on what ever device they are presented on.Screenshot of You can create responsive questionnaires, using more than 20 different question types.You can create responsive questionnaires, using more than 20 different question types.Screenshot of In the create step you make the entire questionnaire. Click or drag and drop the question type you want and create the survey you need.Screenshot of All data collected can be viewed on our Live Analytics page. We present the feedback in beautiful charts that are easy to read and act on, no apps needed just a modern browser.Screenshot of Create on your tablet or computer no apps needed just a modern browser.