TrustRadius

Raiseaticket

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Raiseaticket
Score 9.0 out of 10
N/A
Raiseaticket is a 100% free web-based helpdesk solution. The vendor says it has been developed by a team of experienced developers and infrastructure experts and is backed by insights from Customer Care leaders experienced in the Enterprise, Aviation, Contact Centre, Logistics, Government and Technology Industries. The system is built to service organizations of all sizes and can handle multi-team and multi-company web and email customer support operations. Simplicity is the ultimate in…N/A
Pricing
Raiseaticket
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
Raiseaticket
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
No
Entry-level Setup FeeOptional
Additional Details—
More Pricing Information
Community Pulse
Raiseaticket
Considered Both Products
Raiseaticket
Verified User
Anonymous
Chose Raiseaticket
earlier we have used osTicket for some time, it is open source and has some of the features but RaiseaTicket has a very elegant dashboard, reporting feature, Ticket management system, and many more features that helped us quite a lot in our routine and definitely, the self-help …
Chose Raiseaticket
Freshdesk is also free to use like Raiseaticket. But when it comes to supporting quality Raiseaticket wins. I had several issues while using Freshdesk but their support team never replied to tickets on time. Sometimes they don't reply to tickets and later close them from their …
CJ Garzia | TrustRadius Reviewer
CJ Garzia
Senior ICT Executive
Chose Raiseaticket
Raiseaticket was cheaper, more versatile, and easier to use without compromising any of the features that the other programs offer. Also, the system is still growing, so there's a huge potential for this software to grow as well and become a leader in the email management …
Features
Raiseaticket
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Raiseaticket
8.8
Ratings
7% above category average
Organize and prioritize service tickets9.50 Ratings
Expert directory9.00 Ratings
Subscription-based notifications8.50 Ratings
ITSM collaboration and documentation8.00 Ratings
Ticket creation and submission9.50 Ratings
Ticket response8.50 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Raiseaticket
9.0
Ratings
12% above category average
External knowledge base8.50 Ratings
Internal knowledge base9.50 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Raiseaticket
7.0
Ratings
13% below category average
Customer portal7.50 Ratings
IVR6.50 Ratings
Social integration7.00 Ratings
Email support6.90 Ratings
Help Desk CRM integration7.00 Ratings
Best Alternatives
Raiseaticket
Small Businesses
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Medium-sized Companies
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Enterprises
SysAid
SysAid
Score 8.9 out of 10
All AlternativesView all alternatives
User Ratings
Raiseaticket
Likelihood to Recommend
9.0
(0 ratings)
User Testimonials
Raiseaticket
Likelihood to Recommend
Raiseaticket definitively serves its purpose, It's already hard to run a customer service, and imagine if you have to maintain a CRM along with this, that's where this tool comes into the picture they'll manage the CRM for you while you can focus on the customer support. It's well suited for interacting with customers and helping them to resolve their issues quickly which led to greater feedback. Sometimes customization can be trickier as the userbase grows over time.
Verified User
Anonymous
Read full review
Pros
  • Analysis of category of tickets.
  • Cheap Pricing with great support.
  • Multiple channels to create tickets.
  • Customisation of SLAs with ticket types.
Rajkishore Mohapatra | TrustRadius Reviewer
Read full review
Cons
  • Some times slack notifications frequency is not correct.
  • Email templates should be provided.
  • Also it will be great to have a macro function like excel where people can record the tickets to auto assignment.
Verified User
Anonymous
Read full review
Alternatives Considered
Freshdesk is also free to use like Raiseaticket. But when it comes to supporting quality Raiseaticket wins. I had several issues while using Freshdesk but their support team never replied to tickets on time. Sometimes they don't reply to tickets and later close them from their end. When choosing a software you should have knowledge of both pre-sales service and post-sales service quality of the software so that you can choose the right one. So this way Raiseaticket wins from Freshdesk.
Rajkishore Mohapatra | TrustRadius Reviewer
Read full review
Return on Investment
  • Reporting has been a great asset to management.
  • Improved SLAs.
  • Improved time management of the teams.
CJ Garzia | TrustRadius Reviewer
CJ Garzia
Senior ICT Executive
Read full review
ScreenShots