Raiseaticket

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Raiseaticket
Score 9.0 out of 10
N/A
Raiseaticket is a 100% free web-based helpdesk solution. The vendor says it has been developed by a team of experienced developers and infrastructure experts and is backed by insights from Customer Care leaders experienced in the Enterprise, Aviation, Contact Centre, Logistics, Government and Technology Industries. The system is built to service organizations of all sizes and can handle multi-team and multi-company web and email customer support operations. Simplicity is the ultimate in…N/A
Pricing
Raiseaticket
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
Raiseaticket
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level Setup FeeOptional
Additional Details—
More Pricing Information
Community Pulse
Raiseaticket
Considered Both Products
Raiseaticket
Chose Raiseaticket
earlier we have used osTicket for some time, it is open source and has some of the features but RaiseaTicket has a very elegant dashboard, reporting feature, Ticket management system, and many more features that helped us quite a lot in our routine and definitely, the self-help …
Chose Raiseaticket
Freshdesk is also free to use like Raiseaticket. But when it comes to supporting quality Raiseaticket wins. I had several issues while using Freshdesk but their support team never replied to tickets on time. Sometimes they don't reply to tickets and later close them from their …
Chose Raiseaticket
Raiseaticket was cheaper, more versatile, and easier to use without compromising any of the features that the other programs offer. Also, the system is still growing, so there's a huge potential for this software to grow as well and become a leader in the email management …
Top Pros
Top Cons
Features
Raiseaticket
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Raiseaticket
8.8
3 Ratings
11% above category average
Organize and prioritize service tickets9.53 Ratings
Expert directory9.03 Ratings
Subscription-based notifications8.53 Ratings
ITSM collaboration and documentation8.03 Ratings
Ticket creation and submission9.53 Ratings
Ticket response8.53 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Raiseaticket
9.0
3 Ratings
15% above category average
External knowledge base8.52 Ratings
Internal knowledge base9.53 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Raiseaticket
7.0
3 Ratings
9% below category average
Customer portal7.53 Ratings
IVR6.52 Ratings
Social integration7.01 Ratings
Email support7.03 Ratings
Help Desk CRM integration7.03 Ratings
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Raiseaticket
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User Ratings
Raiseaticket
Likelihood to Recommend
9.0
(3 ratings)
User Testimonials
Raiseaticket
Likelihood to Recommend
Fonicom Ltd
Raiseticket is the best tool to implement a support system for your business whether it is a small or medium business. If you have limited agents to manage the support team then it will help you to improve your support quality with timely resolution. It will analyse the ticket category and give the team keywords to close the ticket successfully with proper resolution. As it is a web-based tool, you can access this from any device from anywhere. During COVID-19 it helped our team to support our users from remote locations easily. You can also implement these on-site premises which are cheaper than others. But when it comes to modern technology, it is not providing email templates and you have to customize on your own which is a little difficult and time taking. While downloading monthly reports or customized reports it gives errors multiple times. Although we haven't faced any server down with this tool it is a little slow.
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Pros
Fonicom Ltd
  • Unique user support request can be categorized within SLAs
  • Templates are unique and integration is smooth.
  • reporting and ticket tracking is also good.
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Cons
Fonicom Ltd
  • Pre-set templates could use a bit of a revamp, but nothing major.
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Alternatives Considered
Fonicom Ltd
Freshdesk is also free to use like Raiseaticket. But when it comes to supporting quality Raiseaticket wins. I had several issues while using Freshdesk but their support team never replied to tickets on time. Sometimes they don't reply to tickets and later close them from their end. When choosing a software you should have knowledge of both pre-sales service and post-sales service quality of the software so that you can choose the right one. So this way Raiseaticket wins from Freshdesk.
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Return on Investment
Fonicom Ltd
  • It saved a lot of time.
  • Increase in productivity of the support staff
  • Resolving the common queries are around 30 % quicker
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ScreenShots