Raiseaticket is a 100% free web-based helpdesk solution. The vendor says it has been developed by a team of experienced developers and infrastructure experts and is backed by insights from Customer Care leaders experienced in the Enterprise, Aviation, Contact Centre, Logistics, Government and Technology Industries. The system is built to service organizations of all sizes and can handle multi-team and multi-company web and email customer support operations. Simplicity is the ultimate in…
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Pricing
Raiseaticket
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
Raiseaticket
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level Setup Fee
Optional
Additional Details
—
More Pricing Information
Community Pulse
Raiseaticket
Considered Both Products
Fonicom Ltd
Verified User
Chose Raiseaticket
earlier we have used osTicket for some time, it is open source and has some of the features but RaiseaTicket has a very elegant dashboard, reporting feature, Ticket management system, and many more features that helped us quite a lot in our routine and definitely, the self-help …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Founder & CEO in Corporate at Mohapatra Enterprises (Logistics & Supply Chain, 11-50 employees)
Chose Raiseaticket
Freshdesk is also free to use like Raiseaticket. But when it comes to supporting quality Raiseaticket wins. I had several issues while using Freshdesk but their support team never replied to tickets on time. Sometimes they don't reply to tickets and later close them from their …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Senior ICT Executive in Information Technology at Centrecom - Premium Customer Service Solutions (Outsourcing/Offshoring, 201-500 employees)
Chose Raiseaticket
Raiseaticket was cheaper, more versatile, and easier to use without compromising any of the features that the other programs offer. Also, the system is still growing, so there's a huge potential for this software to grow as well and become a leader in the email management …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Key User Insights
Would buy again
No answers on this topic
Delivers good value for the price
No answers on this topic
Happy with the feature set
No answers on this topic
Lived up to sales and marketing promises
No answers on this topic
Implementation went as expected
No answers on this topic
Features
Raiseaticket
Incident and problem management
Comparison of Incident and problem management features of Raiseaticket
Feature
Raiseaticket
8.8
3 Ratings
8% above category average
Organize and prioritize service tickets
9.53 Ratings
Expert directory
9.03 Ratings
Subscription-based notifications
8.53 Ratings
ITSM collaboration and documentation
8.03 Ratings
Ticket creation and submission
9.53 Ratings
Ticket response
8.53 Ratings
Self Help Community
Comparison of Self Help Community features of Raiseaticket
Feature
Raiseaticket
9.0
3 Ratings
13% above category average
External knowledge base
8.52 Ratings
Internal knowledge base
9.53 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Raiseaticket
Raiseticket is the best tool to implement a support system for your business whether it is a small or medium business. If you have limited agents to manage the support team then it will help you to improve your support quality with timely resolution. It will analyse the ticket category and give the team keywords to close the ticket successfully with proper resolution. As it is a web-based tool, you can access this from any device from anywhere. During COVID-19 it helped our team to support our users from remote locations easily. You can also implement these on-site premises which are cheaper than others. But when it comes to modern technology, it is not providing email templates and you have to customize on your own which is a little difficult and time taking. While downloading monthly reports or customized reports it gives errors multiple times. Although we haven't faced any server down with this tool it is a little slow.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Freshdesk is also free to use like Raiseaticket. But when it comes to supporting quality Raiseaticket wins. I had several issues while using Freshdesk but their support team never replied to tickets on time. Sometimes they don't reply to tickets and later close them from their end. When choosing a software you should have knowledge of both pre-sales service and post-sales service quality of the software so that you can choose the right one. So this way Raiseaticket wins from Freshdesk.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
