Got customer support problem, you can Raiseaticket.
July 05, 2022
Got customer support problem, you can Raiseaticket.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Raiseaticket
As our product includes day-to-day services to customers It's essential to have convivial and quick customer support around all the aspects of the application usage, With Raiseaticket it's effortless to interact with the customers with our customer service center while making sure that customers are happy at the same time their potential problems are minimized with a limited period of time.
- Unique user support request can be categorized within SLAs
- Templates are unique and integration is smooth.
- reporting and ticket tracking is also good.
- Some times Slack notifications frequency is not correct.
- Email templates should be provided.
- Also it will be great to have a macro function like excel where people can record the tickets to auto assignment.
- It saved a lot of time.
- Increase in productivity of the support staff
- Resolving the common queries are around 30 % quicker
earlier we have used osTicket for some time, it is open source and has some of the features but RaiseaTicket has a very elegant dashboard, reporting feature, Ticket management system, and many more features that helped us quite a lot in our routine and definitely, the self-help guides and support are also worth mentioning
Do you think Raiseaticket delivers good value for the price?
Yes
Are you happy with Raiseaticket's feature set?
Yes
Did Raiseaticket live up to sales and marketing promises?
Yes
Did implementation of Raiseaticket go as expected?
Yes
Would you buy Raiseaticket again?
Yes