Rally Software vs. ServiceNow DevOps vs. Zoho Sprints

Rally is well suited to help outline the specific tasks of a project, create timelines, indicate progress/status of tasks and provide views of team members' workloads. My team used it for our weekly stand up meetings in order to update one another on our progress, and our manager used it as a way to determine who had capacity for additional tasks. It facilitated our transition to a more agile work environment and we used it to implement 2 week "sprints".

Incentivized

Well suited to plan and apply any applications using the DevOps technology. The application keeps track of all the different stages of an application built and provides adequate support.

Incentivized

Best suited for agile software development and project management. For those who have tough and tight requirements where changes need to be done simultaneously along with the development, this can come in handy. Sprints would give a clear idea of who is doing what in a project team. Task status, bugs fixed, planning, everything under one tool.

Incentivized

• The ability to tailor the tool for each product. For example some simpler projects can be managed with simple user stories, a Kanban process and board. Large projects are managed with iterations, releases, tasks and burn down charts.
• Create a home dashboard and customize it to show user stories and tasks assigned to you and a personal burn down chart.
• A portfolio management capability where you can link and view the entire hierarchy from theme to initiative to feature to user story(s) and finally to tasks.

Incentivized

• Knowledge base is central to all internal and external.
• Easy to add articles to the KB.
• The ticketing system is central to all internal and external.
• The ticketing system is easy to use.
• The ticketing system makes it easy to ticketing data for analysis.

Incentivized

• Custom Design For Organisation
• We can easily track the performance
• Can track bugs and time spent on a particular task

Incentivized

• the service was intermittently down, sometimes for several hours.
• Rally is a very large powerful tool, and that also is the reason why it can't be a good fit for small teams who want simpler interfaces and way less features.
• loading pages is slow, add to that if you (like me) keep it open all day after signing in, the systems logs you out automatically.
• pening multiple windows (on separate tabs) has some problematic issues esp. when your sessions expires, and you will need to sign in to all other tabs one by one. Also if you attempt to sign in again on one tab, all the other tabs redirect to the same page of the first tab you signed in.
• a steep learning curve for agile beginners/novice team member - leaving those members to use the tool without any training makes it almost impossible for them to know what they must do to get by their daily tasks
• not enough free documentation online

Incentivized

• I'd like to see more interaction with email. Once a ticket is closed I'd like to have an email come to me automatically and just be able to click on something to effectively close the ticket in ServiceNow DevOps after providing closing details
• I'd like in certain exceptions to be able to open tickets with time in past.

Incentivized

• Perhaps it could be a little faster, with so many functions the platform becomes somewhat slow and delays the work.
• The boards to organize tasks do not show me all the pending tasks of various projects, it would be ideal to be able to modify this to be able to centralize the pending tasks.
• Mail notifications are abundant and stressful, I tried to eliminate receiving so many emails but it seems to be a failed mission.

Incentivized

Assuming we were paying - right now my group gets it for free as the broader engineering organization pays for it. There would be switching costs. There would be pretty minimal data migration, but the biggest cost is getting people to learn a new tool and starting off on the right footing. Evaluation and identification of the right product is a big part of switching too

Great UI, recent refresh was terrific. Great graphs and metrics, inline editing for updates, and a multitude of views on sprint progress make for a great team collaboration experience. There is also an active community and forums so that if you do need help, it is readily available

Don’t recall ever being unavailable.

The screens render relatively quickly but many actions that you would expect to require a single click require multiple clicks and pop-up windows. The extra windows and clicks make the product feel ponderous.

I've had to use support only one time and my issue was eventually resolved but not because of my ticket--because others complained about the functionality taken away so they brought it back. My ticket was never answered or addressed. So I can't really say much for the support factor for Rally.

Incentivized

It more or less confirmed that we are using it the way they had in mind. We were hoping for a epiphany in terms of how we could use it better.

They also want to be a go to source for agile processes and have an online resource center. It’s not that great but had a couple of nuggets. It hasn’t really helped us too much and we are not too far off from the classical interpretation of agile.

I would recommend training, in particular for organizations that multiple on-going projects. The product seems optimized for larger, more complex teams and getting proper training on how to configure, administer and use the system would be beneficial

Implementation of RALLY services and program satisfaction among various group,... 1) Dev Outcomes: How were our resiliencies, development, learning & practitioners “make them do the work,” but that they ask you to do it “in a way like before. 2) The Ops group: Just wish to make sure any change won't break current production envirements All the stake holders has to be on the same page

Incentivized

Rally Software and Jira are both good. Rally Software is better at handling large scale projects. It offers advanced reporting, release tracking and portfolio management. Jira is more flexible but Rally Software is definitely better for large organizations. We selected Rally Software because our organization needed robust support for our Safe framework with detailed tracking across multiple teams and enterprise level reporting. Rally Software's ability to offer visibility into progress at all levels gave it the edge.

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ServiceNow DevOps is easier to use and understand, and we can manage everything in comparatively less amount of time. It's very user-friendly. Tracking activities and ticket creation is a lot better in ServiceNow DevOps

Incentivized

They are similar and very powerful tools, with really incredible functions. But Zoho Sprints gives me much more customizable dashboards and interface and the reports are much more tailored to our particular work.

Incentivized

• We has improved our accuracy in estimating release capacity and timelines and tracking team throughput.
• Team collaboration has improved which is critical for us as teams were distributed at three locations. The Big Room Planning feature allows teams to identify the work to be done as well as dependencies and challenges. It helps team members to stay on the same page.
• CA Agile Central has customized dashboards to view information in Scrum, Kanban or custom views. It helps senior management in closely tracking their releases & helps them in taking corrective action in case they feel milestones will not be met.
• We are able to deliver every sprint into production since Continuous Integration environment has been setup with ease using github integration with CA Agile Central.

• Cohesive and efficient communication.

Incentivized

• It is accessible, it helps us manage and track multiple projects and tasks easily.
• Creating Sprints is easy, besides, it has many integrations.

Incentivized