A clean and clear way to handle IT issues
April 26, 2022

A clean and clear way to handle IT issues

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with ServiceNow DevOps

ServiceNow is used by our business to handle general IT requests or issues, such as printing issues, software updates, or access problems. It's used as well as help with onboarding and off-boarding the team members and their assigned equipment. It's a helpful place to keep all requests of hardware and software in one easy space.

Pros

  • Ease of navigation.
  • Space to add a good level of detail.

Cons

  • No drop-down option is available to click when requesting specific software or hardware.
  • Provides a great framework for requests.
  • Keeps requestor up to date.
  • Cohesive and efficient communication.
I think both pieces of software have their positives and negatives. In some ways I preferred ATOS as it had a lot more complex options for selecting what you were looking for, however, I found it more difficult to navigate. ServiceNow DevOps has felt a lot cleaner to move around in my experience and has all the options I need.

Do you think ServiceNow DevOps delivers good value for the price?

Not sure

Are you happy with ServiceNow DevOps's feature set?

Yes

Did ServiceNow DevOps live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ServiceNow DevOps go as expected?

I wasn't involved with the implementation phase

Would you buy ServiceNow DevOps again?

Yes

ServiceNow DevOps has been useful when handling onboarding processes as it has allowed me to track each request easily and reference it to our IT team when appropriate. It's an easy-to-navigate service tool that has a no-frills look to it and does exactly what our team needs it to do. The form that needs to be filled out on the ServiceNow DevOps page when onboarding a person is very self-explanatory which makes it a speedy process, but it has led to a small amount of user error (wrong supervisor assigned) which may have been a human error and not the system.

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