Ravenna is an admissions and K-12 Student Management system. It replaces the former inRESONANCE SIS, and BigSIS cloud-based school management and student information system, from VenturEd Solutions.
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Agentforce Education
Score7.1 out of 10
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Salesforce for Higher Ed combines the Salesforce Lightning Experience with HEDA (Higher Ed Data Architecture), providing a cloud platform supporting student management and engagement, admissions and academics, and other higher ed administrative support functions.
Well suited to having the ability to import information when there are large numbers of scholars to be updated, such as graduations or moving up a grade. On the other hand, the program is geared towards a school and we are not a school so we had to do a lot of tweaking for our purposes.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I would say it's suited for a higher ED or K through 12 use case. If you're tracking anyone who is a learner, I would say it's still applicable for non-degree learning experiences. So even if you don't have a four year degree granting institution, but if you're not doing education, that's probably where I would say it's not really for you. Right. There's other products, other verticals like nonprofit cloud or financial services cloud you'd want to look at.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
There are a lot of terms used for different information in the database. It would be nice if that could be streamlined somehow and more intuitive for the users.
There are a lot of details to go through to make custom list or create reports. If you don't do these processes regularly, it seems you are always relearning the process.
There was a point when data changes needed to be done in two different places, but I think we may have resolved that issue.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It can be extremely user friendly and customizable - if you have the skills to do that. There are features - like records related opening in sub tabs - that make work more efficient. There is a definitely a steep learning curve when it comes to becoming a salesforce admin though.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Brian, our representative, as been tremendous. His response time is outstanding - and if he is able to alter the tool on the spot, he will. We've been able to do more sophisticated maneuvers because of his willingness to problem-solve with us. When the functionality isn't there, it is also a very honest conversation and we know when we have to work outside of the tool.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
People will respond on time even though Salesforce is such a large organization. This also includes various methods of getting support beyond just calling - they have dedicated reps, chat, chatter, etc that all make the experience more pleasant.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We were using the CRM database system, however it was too proprietary and when we wanted to make changes or customize we were continually paying an outside consultant to get things done. With inRESONANCE, we are able to make the updates, and customize as we need to internally. It has saved us a significant amount of money in this regard.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Salesforce has many more options, functionality, and can provide real time dashboard reports from the homepage. Provides a quicker search functionality and merges all information for other areas of the company into a concise summary. Report functionality is very intuitive and with basic understanding, users can build their own graphs and dashboards to help visual important data.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Annual fund tracking is very easy and pulling simple things like donors/non-donors is easy. Fine for a straight-forward appeal.
If you are going with a comprehensive/combine ask - this is not the tool for you. There's no way to split gifts with % allocation. We're losing money in spending time trying to figure out how to configure pledges in accordance with the software.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Positive: Our entire company is more aligned because while still complying with FERPA, the right people have access to student records while also having the correct permissions.
Positive: we can integrate with our partners who also use Salesforce, while still complying with FERPA.
Negative: we've needed to hire a Salesforce Development team with multiple people to accurately customize the tool to work for us.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
