Great for a small start-up on a budget
December 17, 2019

Great for a small start-up on a budget

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with inRESONANCE

inRESONANCE was chosen by my current school when it was a start-up and served the purpose for a new/small school quite well. The price was "right", and for a school of under 100 students/families at the time - with very simple fundraising needs, it certainly did the trick from my understanding. We use Generations in the Advancement department, but inRESONANCE is used for admissions, as well.

Pros

  • Customer service in response to problem-solving.
  • Extremely hands-on in making additions to the software on the spot to fulfill a need.

Cons

  • Functionality in terms of splitting gifts when it comes to comprehensive campaigns.
  • Tracking attributes and actions in a way that is intuitive for senior administrators.
  • Annual fund tracking is very easy and pulling simple things like donors/non-donors is easy. Fine for a straight-forward appeal.
  • If you are going with a comprehensive/combine ask - this is not the tool for you. There's no way to split gifts with % allocation. We're losing money in spending time trying to figure out how to configure pledges in accordance with the software.
Apples and oranges. Comparing these two products is not really fair when it comes to functionality. That said, when it comes to customer service, inRESONANCE wins in my book.
Brian, our representative, as been tremendous. His response time is outstanding - and if he is able to alter the tool on the spot, he will. We've been able to do more sophisticated maneuvers because of his willingness to problem-solve with us. When the functionality isn't there, it is also a very honest conversation and we know when we have to work outside of the tool.

Do you think Ravenna delivers good value for the price?

Not sure

Are you happy with Ravenna's feature set?

No

Did Ravenna live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Ravenna go as expected?

I wasn't involved with the implementation phase

Would you buy Ravenna again?

No

Raiser's Edge NXT, Little Green Light, iWave
Over the past six months, I've run the full gamut of emotions/thoughts on inRESONANCE. The software is dated, so it is not intuitive if you've been in web-based tools in recent years. That said, I think it is perfectly suited for smaller, start-up organizations that need guidance. The support we receive is excellent and always timely.

Comments

More Reviews of Ravenna

  1. Home
  2. Student Management Systems
  3. Ravenna Reviews
  4. User Review of Ravenna