TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    RealONE

    Score10 out of 10
    N/ARealONE, formerly the RPort remote management of IT infrastructure now bundled with RealVNC, enables users to manage Windows, Linux, desktops and servers, and IoT devices from one central console.

    $0

    RemoteCall PC/Mobile/Visual

    Score9.7 out of 10
    Enterprise companies (1,001+ employees)
    RemoteCall is a cloud based remote support solution bridging the agents and clients. Support client PCs, mobile devices and via camera using the cloud based service or in-house server solution. It is a solution for IT professionals and it can be used from PCs, mobile devices, websites and apps with 100% RSUPPORTs remote service technology. The vendor's flagship products, RemoteCall WebViewer boasts users among all types of companies, governments, public institutions, manufacturers, as well as…

    $30

    per installation

    Pricing
    RealONERemoteCall PC/Mobile/Visual
    Editions & Modules
    Open-Source Edition
    $0
    RemoteCall Server
    30k+ USD
    per installation
    RemoteCall PC
    59.90 / month
    per seat
    RemoteCall PC + visual
    74.90 / month
    per seat
    RemoteCall PC + mobile
    79.90 / month
    per seat
    RemoteCall PC + mobile + visual
    129.90 / month
    per seat
    Offerings
    Pricing Offerings
    RealONERemoteCall PC/Mobile/Visual
    Free Trial
    NoYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsFree and open-source, MIT License** RemoteCall Server pricing is calculated as [one-time server software fee] + [one-time per device license fee] + [optional yearly maintenance] ** SaaS plan's device can be Windows / Mac PC or Android / iOS mobile devices.
    More Pricing Information
    Best Alternatives
    RealONERemoteCall PC/Mobile/Visual
    Small Businesses
    Panda Systems Management
    Score7.2 out of 10
    LogMeIn Rescue
    Score8.2 out of 10
    Medium-sized Companies
    N-able N-sight RMM
    Score7.4 out of 10
    BeyondTrust Remote Support
    Score8.6 out of 10
    Enterprises
    No answers on this topic
    TeamViewer
    Score8.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    RealONERemoteCall PC/Mobile/Visual
    Likelihood to Recommend
    10.0
    (2 ratings)
    10.0
    (1 ratings)
    User Testimonials
    RealONERemoteCall PC/Mobile/Visual
    Likelihood to Recommend
    RealVNC
    If you are looking for an alternative to TeamViewer--a very secure tool with very little hassle to set up--this is it.
    Read full review
    Rsupport
    There was an engineer call due to an emergency failure at the customer. It took an hour for the engineer to move and get to the site. So, using RemoteCall, I immediately supported the problem while moving. The customer's problems were resolved before arriving on-site, and the customer was satisfied thanks to the quick handling and response. Without RemoteCall, the golden hour would have been missed.
    Incentivized
    Read full review
    Pros
    RealVNC
    • Very secure and open source
    • No need for VPN and chained SSH connections
    • Its got a very nicely designed UI
    • Developers are adding a new features
    Read full review
    Rsupport
    • low cost.
    • fast access.
    • Remote mobile service.
    Incentivized
    Read full review
    Cons
    RealVNC
    • I'd love to be able to save the output of commands/scripts executed
    • "Whats new in this release" feature
    Read full review
    Rsupport
    • They need to invest more in advertising.
    • Fewer users than competitors.
    Incentivized
    Read full review
    Alternatives Considered
    RealVNC
    We selected RPort over TeamViewer because it's got features that TeamViewer does not have. It's designed by DevOps and I find it suited pretty well for my day-to-day tasks.
    Read full review
    Rsupport
    RemoteCall and TeamViewer are both good products. However, technical support for TeamViewer is difficult. When a problem occurred, it did not respond immediately and took a long time and it took too much time and money to customize it for the company. On the other hand, RemoteCall provided various services at a low cost. In particular, it was customized to satisfy 100% of our requirements with a demanding customer.RemoteCall is the best value for money.
    Incentivized
    Read full review
    Return on Investment
    RealVNC
    • It speeds up my work
    Read full review
    Rsupport
    • Saved a lot of time and money.
    • Low cost.
    Incentivized
    Read full review
    ScreenShots

    RealONE Screenshots

    Screenshot of the dashboard used to organize remote machines.Screenshot of where to launch RDP connections to any Windows system over an encrypted and secure tunnel. No port forwarding and no public IP address are needed.Screenshot of the log in to remote Linux and Unix machines via SSH. The client makes any system available everywhere. Securely and encrypted.Screenshot of where to execute command directly from the browser. On a single machine, or on many.Screenshot of where copying the snippet pairs new remote systems.Screenshot of when pairing is finished. Works on any console. Powershell and any Linux shell.

    RemoteCall PC/Mobile/Visual Screenshots

    Screenshot of PC supportScreenshot of Mobile supportScreenshot of Visual supportScreenshot of Remote support work-from-homeScreenshot of RemoteCall WebViewer