Rebuy Engine vs. TargetBay

Rebuy Engine is an excellent service for any multi-product eCommerce store looking to boost its AOV (and therefore margin on every order). It also works very well at boosting subscription opt-in rate. It integrates very easily on any Shopify store, allowing non-technical people to set it up, but providing additional depth for technical people to take it to the next level.

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If you want to use email to market to your customer base and you don't want to handle the weekly chore of creating and sending the emails, then TargetBay and in particular, Danielle is the way to go. If you are not interested in email marketing or you can take care of that in-house, then there may be better choices to handle your reviews. It is rare today to find a company as responsive and easy to work with as TargetBay.

• Intelligent product recommendations
• Easy to install and highly customizeable
• Boosts our AOV, improving our margin
• Boosts our subscription opt-in rate

Incentivized

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• TargetBay has amazing chat support.
• TargetBay has a great onboarding process.
• TargetBay is very affordable compared to other programs that offer similar solutions.

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• The AB Testing feature is excellent, but can't be used on every feature

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• There is always room for improvement, however, I find Target Bay to be cost effective.

Rebuy Engine is easy to install and use. Its default configurations are excellent. More detailed customization is aided by having an understanding of if/else style conditional logic.

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TargetBay, while it is a great tool and more than pays for itself, is not the most user-friendly and/or easy to use. Even our very tech-savvy employees have struggled through figuring out some of the work flows. While TargetBay's technical support team on chat is amazing, they are not always available and documentation on "how-to" user and or do XYZ on their platform needs improvement.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

If I could rate their chat support separately than their phone support, I would rate their chat support at an 8 or 9. Their chat support team, when online, can usually answer most any questions quickly and clearly. If they can't find the answer right away, they always follow up with an email providing you the help/assistance you need. However, their phone support is another story. I would rate the phone support a 4. Most of the times, while not all of the time, that we've had to talk with someone on the phone, we typically are left with more questions and/or not the answer we were looking for. I think this may be partially due to the language barrier, but either way it has pushed us to want to only use that chat option for support which, unfortunately, is more time-consuming.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Rebuy Engine is easier to install and configure and we have more ability to customize on our own. Rebuy Engine is also easier to a la carte features as you need them - Searchspring kinda dumps everything on you and if you don't use something, too bad, you're paying for it anyways. Rebuy Engine also does more than Searchspring.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We have used other customer review services in the past. I did not have the level of involvement with them like I do with Danielle and TargetBay. Email marketing is a major plus. And the PPC ads have been cost-effective. I am pleased with TargetBay and the results we have been getting since working with them.

• Consistently boosting AOV, improving our per-order margins
• Increasing subscription opt-in rate
• Providing actionable insights into customer product combinations, aiding our marketing efforts

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• We have seen a positive ROI with TargetBay. Once we get through Covid-19, it will be even better.
• I know we are communicating with our customers on a regular basis, keeping Sign Art Etc in their minds as in-person events start happening again.
• Emails we send are professional and creative. Much better than I would do.
• PPC with TargetBay is better than what we see with Google Ads.