Searchspring

Overview

Reviews

Searching for utopia

7
We use Nextopia to facilitate onsite search. This enables our customers to find the products they are after.

Reviewer Pros & Cons

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Pricing

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Starter

$499.00

Cloud
per month

Business

$799.00

Cloud
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

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Product Details

What is Searchspring?

Searchspring helps online stores grow by making it easier for shoppers to find the products they want through search and navigation. By automating and simplifying complex business processes from analytics to merchandising, Searchspring aims to make it easier to run an ecommerce business, saving time and money. The vendor promises that users always have access to help they need, when they need it, from local and experienced support, and aspires to provide better results for shoppers, and better results for businesses.

Searchspring Competitors

Searchspring Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Alternatives

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Frequently Asked Questions

What is Searchspring?

Searchspring headquartered in Denver offers intelligent site search for customer facing web pages and ecommerce, providing product discvoery tools, navigation viacategory page, and other features to improve site navigation. In February 2020, Searchspring merged with Nextopia to expand its product capabilities, and customer base. Nextopia customers will continue to receive the same services, under the SearchSpring brand.

What are Searchspring's top competitors?

Algolia, Klevu, and Unbxd are common alternatives for Searchspring.

Who uses Searchspring?

The most common users of Searchspring are from Small Businesses and the Retail industry.

Reviews and Ratings

(12)

Ratings

Reviews

(1-4 of 12)
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Score 9 out of 10
Vetted Review
Verified User
Review Source
The Ecommerce Team utilizes Search Spring for site search, merchandising, filtering, and product recommendations.
  • Site Search: Very fast, easy to use, redirects, synonyms, etc.
  • Merchandising: Super easy to use. Love the visual merchandising tool.
  • Product recommendations: Love the product recs from 4-tell. Nice acquisition!
  • Would like to see 4-Tell and Search Spring in one dashboard.
  • Dream: Using customer demographic data plus past purchases plus browsing history to recommend products (machine learning), ability to easily manually connect specific products that the algorithm may not catch, for example, earrings and necklaces in the same style, accessory type products, etc. We would want this to work so that relating a product to another automatically works in reverse (currently it has to be done for both items).
  • Ability to create custom landing page results that do not show "search results for ____" at the top
  • A/B testing
  • Exempting campaigns from global rules/banners.
  • Advanced facet ordering logic.
  • Advanced/dynamic facet labeling.
Search Spring offers strong options for search customizations: synonyms, redirects, query replacements, spell corrections, etc. We enjoy the ability to boost and unique product display options. We were 4Tell customers prior to the Search Spring acquisition and we're looking forward to both being part of one console. Search Spring is a really solid, stable search/merch platform that I would recommend for any mid-market business.
Ryan Dahlstrom | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Implemented as our main site search tool on DTC website. It was procured and implemented as a replacement for out of box search tool.
  • Customize search results pages - ability to add banners or other visual creative for search results pages based on specific queries.
  • Easily badge products - set thumbnail badges to show specific messages on search results pages; allows for easy identification of items on sale, featured items, or items that may be eligible for free shipping.
  • Easily merchandise search results pages - can be done on a per-query basis.
  • Reporting is very basic.
It’s a great product. It does all of what I’d expect a site search tool to do - auto-suggest, customizable search results pages, basic reporting. I’ve never felt limited nor come into a situation where the tool wasn’t appropriate for our use.
January 24, 2018

Searching for utopia

Chris Wood | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
We use Nextopia to facilitate onsite search. This enables our customers to find the products they are after.
  • Reporting
  • Supporting the integration with our product feed
  • Being able to quickly make changes through the back office
  • Developing 'cocktails' of different ranking criteria. At the moment we can only serve results based on either 'relevancy' or 'sales performance'. It would be great to not only have the ability to blend these two options (by search term), but also add additional facets into the mix, such as stock quantity, margin, sponsorship factor etc...
  • Provide financing reporting on results - so we know how much revenue/conversion has been driven from specific search terms. For example, "Baby Milk" drove 50 searches, 6 direct conversions (customers that searched went on to buy an item(s) that were recommended), 16 indirect conversions (customers that searched went on to buy other item(s) not severed).
Onsite search is how we use it.
Score 10 out of 10
Vetted Review
Verified User
Review Source
SearchSpring is currently being used for our BigCommerce website. It is not being used across the whole business, BigCommerce is the only selling channel that we use this software for at the moment. It helps us simplify the searching functions on our website and create a more user-friendly experience for our customers.
  • SearchSpring can pull in products that match specific terms according to your customizations in their dashboard.
  • SearchSpring can change the main image of products to reflect what is being searched for, such as a specific color.
  • SearchSpring can account for misspellings and typos in the search bar by using search customizations.
  • It takes time for results to be obvious.
  • Only a few changes can be made at a time since gathering data takes time.
SearchSpring has improved our conversion rate on our website in just the few weeks we've had them on the site. It is obvious that the improvements will continue over time with the incremental increases in traffic every week.
We have a monthly phone call with our account manager, and she is available for calls in between as well. She has always been accessible. Working with her has been easy and she has provided training where needed. She is proactive in making sure we have everything we need and feel comfortable with the platform.