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September 15, 2019
SearchSpring is currently being used for our BigCommerce website. It is not being used across the whole business, BigCommerce is the only selling channel that we use this software for at the moment. It helps us simplify the searching functions on our website and create a more user-friendly experience for our customers.
- SearchSpring can pull in products that match specific terms according to your customizations in their dashboard.
- SearchSpring can change the main image of products to reflect what is being searched for, such as a specific color.
- SearchSpring can account for misspellings and typos in the search bar by using search customizations.
- It takes time for results to be obvious.
- Only a few changes can be made at a time since gathering data takes time.
December 18, 2018
Implemented as our main site search tool on DTC website. It was procured and implemented as a replacement for out of box search tool.
- Customize search results pages - ability to add banners or other visual creative for search results pages based on specific queries.
- Easily badge products - set thumbnail badges to show specific messages on search results pages; allows for easy identification of items on sale, featured items, or items that may be eligible for free shipping.
- Easily merchandise search results pages - can be done on a per-query basis.
- Reporting is very basic.
We use Nextopia to facilitate onsite search. This enables our customers to find the products they are after.
- Reporting
- Supporting the integration with our product feed
- Being able to quickly make changes through the back office
- Developing 'cocktails' of different ranking criteria. At the moment we can only serve results based on either 'relevancy' or 'sales performance'. It would be great to not only have the ability to blend these two options (by search term), but also add additional facets into the mix, such as stock quantity, margin, sponsorship factor etc...
- Provide financing reporting on results - so we know how much revenue/conversion has been driven from specific search terms. For example, "Baby Milk" drove 50 searches, 6 direct conversions (customers that searched went on to buy an item(s) that were recommended), 16 indirect conversions (customers that searched went on to buy other item(s) not severed).
Searchspring Scorecard Summary
What is Searchspring?
Searchspring helps online stores grow by making it easier for shoppers to find the products they want through search and navigation. By automating and simplifying complex business processes from analytics to merchandising, Searchspring aims to make it easier to run an ecommerce business, saving time and money. The vendor promises that users always have access to help they need, when they need it, from local and experienced support, and aspires to provide better results for shoppers, and better results for businesses.
Categories: Ecommerce Personalization, Enterprise Search
Searchspring Competitors
Searchspring Technical Details
| Deployment Types: | SaaS |
|---|---|
| Operating Systems: | Unspecified |
| Mobile Application: | No |