TrustRadius

Regie.ai vs. Verint Intelligent Virtual Assistant (IVA)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Regie.ai
Score 8.5 out of 10
N/A
Regie.ai is content AI used to create, test, and analyze personalized prospecting sales campaigns. This suite of products can be used to create engaging sales sequences, collaborate on content, and increase front-line productivity. It can also be used to check content so users can communicate confidently.
$348
per year
Verint Intelligent Virtual Assistant (IVA)
Score 7.8 out of 10
N/A
The Verint Intelligent Virtual Assistant (formerly Verint Self-Service solutions) is a customer-oriented knowledge management solution including technology acquired by Verint from Next IT in 2017. The platform includes voice self-service IVR, a virtual AI-guided assistant (Next IT), and Verint's own knowledge management system for self-service.N/A
Pricing
Regie.aiVerint Intelligent Virtual Assistant (IVA)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Regie.aiVerint Intelligent Virtual Assistant (IVA)
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
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User Ratings
Regie.aiVerint Intelligent Virtual Assistant (IVA)
Likelihood to Recommend
8.5
(4 ratings)
7.8
(3 ratings)
Usability
-
(0 ratings)
5.9
(2 ratings)
User Testimonials
Regie.aiVerint Intelligent Virtual Assistant (IVA)
Likelihood to Recommend
Regie.ai
If you are looking to save time on writing cold sequences Regie.ai is perfect, it absolutely cuts down on the time it takes to draft a fully-fledged cold sequence. However if you are looking for it to produce ready-to-go sequences you can just plug and play it is not at that level yet, you do need to edit the sequences to get them ready to send.
Verified User
Anonymous
Read full review
Verint
The IVA is very well suited to handle routine questions and basic actions that would typically require customer support. It may be a little more challenged handling edge cases but in those instances we have found it provides an easy transfer to a live agent
Verified User
Anonymous
Read full review
Pros
Regie.ai
  • Scripts for various titled personas
  • Ensures that emails have the best wording
  • Prevents emails from being too wordy
  • Prevents emails from not being too vague
Brenda Trevino | TrustRadius Reviewer
Brenda Trevino
Business Development Rep
Read full review
Verint
  • Payment Handling
  • FAQ
  • Contextual Interaction
  • High Volume, Low Value Calls
  • Replacement Card Handling
Verified User
Anonymous
Read full review
Cons
Regie.ai
  • Expand feature
  • Personalization
  • Call to actions
Adam Preda | TrustRadius Reviewer
Adam Preda
Business development rep
Read full review
Verint
  • Address Recognition
  • Flexibility for flow changes
  • Easier integration
Verified User
Anonymous
Read full review
Usability
Regie.ai
No answers on this topic
Verint
It is well suited for employees with technical experience
JL
James Liebherr
Director, CX Operation
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Alternatives Considered
Regie.ai
Chat GPT I don't feel like it's as user-friendly. It works for a quick post, but not for sequences and for ongoing uses. As well I don't feel it is industry specific and is more focused on social media influencers versus the business world.
SM
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Verint
Verint Intelligent Virtual Assistant had more features and functionality than the Genesys product as well as customization and further options for internal system integration to our existing on-prem systems. In addition, we also had a rapport with other Verint products and were more familiar with their AI capabilities, making them the obvious choice.
Verified User
Anonymous
Read full review
Return on Investment
Regie.ai
  • We use the free version, I would not be willing to pay for it yet
Verified User
Anonymous
Read full review
Verint
  • Positive - Containment
  • Negative - Customers animosity to bots
  • Positive - Reduction of Calls
  • Negative - Mishandled calls receive greater scrutiny than agents
Verified User
Anonymous
Read full review
ScreenShots

Verint Intelligent Virtual Assistant (IVA) Screenshots

Screenshot of IVA analytics dashboardScreenshot of IVA conversation flowScreenshot of Out-of-the-box IVA NLP AI modelsScreenshot of Connectors integration