Verint Intelligent Virtual Assistant (IVA)

Verint Intelligent Virtual Assistant (IVA)

Verint Intelligent Virtual Assistant (IVA)

1 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Verint Intelligent Virtual Assistant (IVA)	Score 8.2 out of 10	N/A	The Verint Intelligent Virtual Assistant (formerly Verint Self-Service solutions) is a customer-oriented knowledge management solution including technology acquired by Verint from Next IT in 2017. The platform includes voice self-service IVR, a virtual AI-guided assistant (Next IT), and Verint's own knowledge management system for self-service.	N/A

Pricing

Verint Intelligent Virtual Assistant (IVA)

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Verint Intelligent Virtual Assistant (IVA)
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Verint Intelligent Virtual Assistant (IVA)
Considered Both Products	Verint Intelligent Virtual Assistant (IVA) Verified User Program Manager Chose Verint Intelligent Virtual Assistant (IVA) Verint Intelligent Virtual Assistant had more features and functionality than the Genesys product as well as customization and further options for internal system integration to our existing on-prem systems. In addition, we also had a rapport with other Verint products and … Incentivized Helpful?

Best Alternatives
	Verint Intelligent Virtual Assistant (IVA)
Small Businesses	ZoomInfo Chat Score 9.1 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives

User Ratings
	Verint Intelligent Virtual Assistant (IVA)
Likelihood to Recommend	8.2 (1 ratings)

User Testimonials
	Verint Intelligent Virtual Assistant (IVA)
Likelihood to Recommend	Verint The Verint Intelligent Virtual Assistant has been pivotal in alleviating our call center of what we refer to as high volume, low value add calls - typically addressed by simple FAQs. We've replaced our entire payment system with the Verint Intelligent Virtual Assistant, and it's performed very well, diverting more calls than its legacy predecessor to self-serve. We have started to try to use it for Claims and Insurance transactions, and it is less appropriate in these cases. Incentivized Verified User Anonymous Read full review
Pros	Verint Payment Handling FAQ Contextual Interaction High Volume, Low Value Calls Replacement Card Handling Incentivized Verified User Anonymous Read full review
Cons	Verint Address Recognition Flexibility for flow changes Easier integration Incentivized Verified User Anonymous Read full review
Alternatives Considered	Verint Verint Intelligent Virtual Assistant had more features and functionality than the Genesys product as well as customization and further options for internal system integration to our existing on-prem systems. In addition, we also had a rapport with other Verint products and were more familiar with their AI capabilities, making them the obvious choice. Incentivized Verified User Anonymous Read full review
Return on Investment	Verint Positive - Containment Negative - Customers animosity to bots Positive - Reduction of Calls Negative - Mishandled calls receive greater scrutiny than agents Incentivized Verified User Anonymous Read full review
ScreenShots	Verint Intelligent Virtual Assistant (IVA) Screenshots