Verint Intelligent Virtual Assistant saves the day!
June 14, 2023
Verint Intelligent Virtual Assistant saves the day!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Verint Intelligent Virtual Assistant (IVA)
Allowing more calls to be self-serve, alleviating our call centers of additional volume, reduce hold time, increase satisfaction and work towards the corporate strategy of an omnichannel solution.
- Payment Handling
- FAQ
- Contextual Interaction
- High Volume, Low Value Calls
- Replacement Card Handling
- Address Recognition
- Flexibility for flow changes
- Easier integration
- Self-Service
- OmniChannel strategy
- Reduction in Low value add calls
- Positive - Containment
- Negative - Customers animosity to bots
- Positive - Reduction of Calls
- Negative - Mishandled calls receive greater scrutiny than agents
Verint Intelligent Virtual Assistant had more features and functionality than the Genesys product as well as customization and further options for internal system integration to our existing on-prem systems. In addition, we also had a rapport with other Verint products and were more familiar with their AI capabilities, making them the obvious choice.
Do you think Verint Intelligent Virtual Assistant (IVA) delivers good value for the price?
Yes
Are you happy with Verint Intelligent Virtual Assistant (IVA)'s feature set?
Yes
Did Verint Intelligent Virtual Assistant (IVA) live up to sales and marketing promises?
Yes
Did implementation of Verint Intelligent Virtual Assistant (IVA) go as expected?
No
Would you buy Verint Intelligent Virtual Assistant (IVA) again?
Yes