TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    RemoteCall PC/Mobile/Visual

    Score9.7 out of 10
    Enterprise companies (1,001+ employees)
    RemoteCall is a cloud based remote support solution bridging the agents and clients. Support client PCs, mobile devices and via camera using the cloud based service or in-house server solution. It is a solution for IT professionals and it can be used from PCs, mobile devices, websites and apps with 100% RSUPPORTs remote service technology. The vendor's flagship products, RemoteCall WebViewer boasts users among all types of companies, governments, public institutions, manufacturers, as well as…

    $30

    per installation

    Streem

    Score10 out of 10
    N/AStreem aims to enable organizations to sell and service their customers without limits or assumptions, multiplying their expertise with valuable context. Streem works into existing processes and channel strategies across the entire CX journey and can be initiated in a channel strategy at any point an agent needs to see what the customer is seeing. The Streem platform provides real-time consumer engagement using remote video and AR technology. Streem’s Augmented Reality/Artificial…N/A
    Pricing
    RemoteCall PC/Mobile/VisualStreem
    Editions & Modules
    RemoteCall Server
    30k+ USD
    per installation
    RemoteCall PC
    59.90 / month
    per seat
    RemoteCall PC + visual
    74.90 / month
    per seat
    RemoteCall PC + mobile
    79.90 / month
    per seat
    RemoteCall PC + mobile + visual
    129.90 / month
    per seat
    No answers on this topic
    Offerings
    Pricing Offerings
    RemoteCall PC/Mobile/VisualStreem
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details** RemoteCall Server pricing is calculated as [one-time server software fee] + [one-time per device license fee] + [optional yearly maintenance] ** SaaS plan's device can be Windows / Mac PC or Android / iOS mobile devices.
    More Pricing Information
    Best Alternatives
    RemoteCall PC/Mobile/VisualStreem
    Small Businesses
    LogMeIn Rescue
    Score8.2 out of 10
    LogMeIn Rescue
    Score8.2 out of 10
    Medium-sized Companies
    BeyondTrust Remote Support
    Score8.6 out of 10
    BeyondTrust Remote Support
    Score8.6 out of 10
    Enterprises
    TeamViewer
    Score8.6 out of 10
    TeamViewer
    Score8.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    RemoteCall PC/Mobile/VisualStreem
    Likelihood to Recommend
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    RemoteCall PC/Mobile/VisualStreem
    Likelihood to Recommend
    Rsupport
    There was an engineer call due to an emergency failure at the customer. It took an hour for the engineer to move and get to the site. So, using RemoteCall, I immediately supported the problem while moving. The customer's problems were resolved before arriving on-site, and the customer was satisfied thanks to the quick handling and response. Without RemoteCall, the golden hour would have been missed.
    Incentivized
    Read full review
    Streem
    No answers on this topic
    Pros
    Rsupport
    • low cost.
    • fast access.
    • Remote mobile service.
    Incentivized
    Read full review
    Streem
    No answers on this topic
    Cons
    Rsupport
    • They need to invest more in advertising.
    • Fewer users than competitors.
    Incentivized
    Read full review
    Streem
    No answers on this topic
    Alternatives Considered
    Rsupport
    RemoteCall and TeamViewer are both good products. However, technical support for TeamViewer is difficult. When a problem occurred, it did not respond immediately and took a long time and it took too much time and money to customize it for the company. On the other hand, RemoteCall provided various services at a low cost. In particular, it was customized to satisfy 100% of our requirements with a demanding customer.RemoteCall is the best value for money.
    Incentivized
    Read full review
    Streem
    No answers on this topic
    Return on Investment
    Rsupport
    • Saved a lot of time and money.
    • Low cost.
    Incentivized
    Read full review
    Streem
    No answers on this topic
    ScreenShots

    RemoteCall PC/Mobile/Visual Screenshots

    Screenshot of PC supportScreenshot of Mobile supportScreenshot of Visual supportScreenshot of Remote support work-from-homeScreenshot of RemoteCall WebViewer