Name: Streem
Rating: 10 (1 reviews)
Author: Streem

Help Desk

Web and Video Conferencing

Customer Support

JavaScript Frameworks

Development

Student Management

Education

Board Management

Business Intelligence (BI)

Collaboration

Data Discovery and Visualization

Enterprise Generative AI

Policy Management

Enterprise

Accounting

Anti-Money Laundering (AML)

Invoicing

Nonprofit Accounting

Payment Hubs

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Corporate Volunteering

HR Management

Payroll

Recruitment Agency

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Authorization

Cloud Cost Management

Cloud Migration

Cloud Storage

Computerized Maintenance Management Systems (CMMS)

Data Mapping

Firewall Security Management

Fraud Detection

IT Infrastructure Monitoring

IT Operations Analytics

Integration Platform as a Service (iPaaS)

Managed IT Service

Network Performance Monitoring

Network Troubleshooting

Platform-as-a-Service (PaaS)

Product Implementation Services

Smart Contracts

Tape Storage

Technology Business Management

Workload Automation

Information Technology

A/B Testing

Account-Based Marketing (ABM)

Ad Serving & Retargeting

All-in-One Marketing

Appointment Scheduling

Audio Editing

Brand Intelligence

Content Management

Email Marketing

IP Geolocation

Marketing Automation

Social Media Management

Survey & Forms Building

Virtual Event

Web Analytics

Marketing

Project Management

Professional Services

Cross-Border eCommerce

Customer Relationship Management (CRM)

Headless eCommerce

Intelligent Virtual Assistant

Lead Generation Services

Lead-to-Account Matching and Routing

Sales Acceleration

Sales

Cloud Access Security Brokers

Database Security

Security

Civil Engineering

Hotel Management

Pharmacy

Vertical-Specific

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### Video and Picture Quality
Users appreciate Streem's recording facilities and the quality of pictures, highlighting these as standout features. However, some users have expressed concerns about occasional freezes and lower picture quality, especially when receiving incoming calls during a Streem session. Despite these drawbacks, Streem's picture quality has been commended for its clarity and ease of use, enabling users to effectively guide customers during video calls.

### Connectivity and Integration
While some users appreciate Streem's ability to facilitate virtual connections efficiently, others have encountered challenges with connectivity, particularly in areas with poor wifi signals. The platform's integration features have received mixed feedback, with some users expressing a desire for more direct file connections. Despite these concerns, Streem's connectivity and integration functionalities seem to play a significant role in enhancing virtual interactions between professionals and customers.

### Remote Troubleshooting and Diagnostics
Users consistently highlight Streem's remote troubleshooting and diagnostics as a game-changer in resolving issues efficiently. The ability to visually assess problems in real-time has significantly improved the accuracy and speed of issue resolution. Streem's remote troubleshooting feature has empowered users to diagnose and address technical issues effectively, leading to enhanced customer service experiences. The convenience and effectiveness of this tool have garnered widespread praise among users, showcasing its value in streamlining technical support processes.

### Technical Support Tools and Features
Users appreciate Streem's technical support tools and features for their ability to enhance communication during troubleshooting sessions. The laser pointer and drawing functions are particularly lauded for their effectiveness in guiding customers through issues with clarity. The capability to take high-quality screenshots and record sessions also stands out as a valuable asset for resolving discrepancies and providing detailed explanations. Additionally, the intuitive interface and ease of connecting with customers contribute to a positive user experience when utilizing these tools.

### Customer Interaction and Support
Users consistently praise Streem's ability to enhance customer service experiences and assist customers with resolving issues efficiently. The platform's feature that allows customer service representatives to see exactly what the technician is working on in real-time has been particularly lauded for enabling quick and accurate resolutions. Streem's remote collaboration services have been commended for bridging the gap between customers and support staff, providing a personalized and interactive support experience. Additionally, users appreciate how Streem facilitates clear communication and understanding between customers and support teams, ultimately leading to improved customer satisfaction and loyalty.

### Customer Relationship Management
Customers using Streem often find that the platform's customer relationship management capabilities vary in effectiveness. While some users appreciate the benefits of fast use, convenience, and improved communication, others express concerns about the program not working consistently for every customer. There is a mixed opinion among users regarding the overall impact of Streem's customer relationship management features, with some feeling more supported and understood, while others encounter challenges with customer engagement and usability.

Streem has proven to be an invaluable tool for customer service representatives and technicians in various industries. By providing a real-time visual connection between customers and professionals, Streem enables faster issue resolution and accurate assistance. Customer service representatives can now see what the technician is working on, allowing them to provide the correct repair and part numbers for a quicker resolution. This not only saves time but also eliminates the need for customers to send photos or schedule on-site appointments. Furthermore, Streem enhances communication between technicians and customers by visually showing and explaining issues, reducing misunderstandings and improving overall satisfaction.

Streem also provides significant benefits for business owners and professionals in remote communication and issue resolution. By eliminating the need for travel, Streem saves time and expenses associated with on-site subject matter experts. It enables remote communication with maintenance providers and allows for better understanding of customer needs, resulting in improved efficiency in resolving equipment issues. The software also facilitates virtual calls and video quotations without the need for in-person visits, saving time, resources, and reducing the risk of disease transmission.

Users have reported extremely positive experiences with Streem's capabilities. They have found the level of support provided by the Streem team to be outstanding, always available and willing to help. The software's recording feature, along with its high-quality pictures, allows for easy review and playback of previous interactions, ensuring that all checked and discussed topics are documented for future reference. Streem has proven effective in diagnosing grill issues, addressing incorrect installations or defective parts, troubleshooting problems remotely, and guiding customers through necessary steps, resulting in improved first call completion rates and reduced truck rolls.

Overall, Streem offers a streamlined, efficient, and convenient solution for remote visual communication and issue resolution across various industries. Its user-friendly features enhance customer service experiences while saving time, reducing costs, and improving overall efficiency.

Real-time collaboration: Streem's feature of seeing exactly what the technician is looking at while resolving repairs has been praised by many users as a great time saver and call speed enhancer. Some reviewers have mentioned that it allows customer service representatives to see additional aspects that the dealer technician might not mention but still require attention, improving problem-solving capabilities.

Improved communication through visuals: The higher quality screenshots taken by Streem make it easier for users to capture and showcase issues in detail, according to several reviewers. Additionally, the laser pointer and drawing features provided by the tool are highly valued as they make it much easier to assist customers effectively.

Virtual assistance from any location: Users appreciate that Streem allows them to assist customers from any location, eliminating the need for site visits and enabling virtual interactions. Several reviewers have highlighted this aspect as a major advantage of using Streem for troubleshooting and customer support.

Users have made several recommendations for Streem based on their experiences with the tool. They recommend being patient as Streem continues to improve over time. Users also highly recommend utilizing Streem for effective communication and troubleshooting with customers, as it provides great picture quality and reliability. Additionally, users find Streem to be an easy-to-use platform that is perfect for connecting with customers via video. They also love the Streem app and find it very good.

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

Business

Premium

Corporate

Remote Access

Splashtop Remote Support Enterprise

Splashtop Remote Access Performance

Splashtop Remote Access Enterprise

Splashtop Remote Access Pro

Splashtop On-Prem

Splashtop Autonomous Endpoint Management(AEM) Add-on

Splashtop Remote Support SOS

Splashtop

Streem

Remote Support

Streem Demo

live streem demo

Fifa demo  ps4 live streem

Sick EdgeOfUltimaGaming does a streem of Gran Turismo Sport Demo

Sick EdgeOfUltimaGaming does a streem of Gran Turismo Sport Demo (Gameplay)

New 2k20 demo streem  [must watch]

demo streem

Arduino & RaspberryPi Video Streem Demo

ROCKIN demo and Chris raige snow singing islands in the streem

demo live streem

Streem is on a mission to make the world’s expertise accessible to all. Streem enables organizations to sell and service their customers without limits or assumptions, multiplying their expertise with valuable context. Streem works seamlessly into existing processes and channel strategies across the entire CX journey and can be initiated in your channel strategy at any point an agent needs to see what the customer is seeing. The Streem platform provides real-time consumer engagement using remote video and AR technology. Streem’s Augmented Reality/Artificial Intelligence (AR/AI) rich toolkit utilized in tandem with our video connection platform, helps teams and organizations provide a customer-first experience, improving traditionally time-consuming tasks like quoting, retail consultations, troubleshooting, warranties, returns and more. Streem allows agents to see what their customer sees while empowering them with tools to guide, capture and record for efficiency and accuracy, all resulting in a premium customer experience. Automatically capturing project details – such as brand, model and serial number, and measurements – can help reduce the time required for completing repairs and quotes. Ensure your customers receive the best branded experience, increase first contact resolution and CSAT all while reducing costs with Streem. <div> </div>

Streem's intuitive communication tools make it easy to improve your customers' experiences. StreemCore™ is fast, efficient and safe. We like to say it's better than being there.

Streem® interactive video helps you see your customer's requests, get the full picture, and easily record details to review later.

Faster quotes, remote support, less time on the road and happier customers — all from your phone.

Remote access products allow users to operate devices through an internet connection.

Attended device access

The quality and reliability of connections to remote devices that are currently attended by an active user.

Unattended device access

The quality and reliability of connections to unattended remote devices.

Mobile device access

The quality and reliability of remote connections to end-user mobile devices.

Virtual device access

The availability, quality, and reliability of remote connections to virtual machines and devices.

Multiple-display support

The capability of the product to support users with multiple monitors. For instance, adapting a multi-monitor end-user display to a single monitor.

Multiple concurrent sessions

More than one user can access the same remote device at the same time.

Remote support products help technicians and other experts assist end-users by connecting directly to the end-user device.

Camera sharing

The remote user and end user can share a live camera feed from their device during a session.

Session transfer

The remote user can transfer or share a remote session with another user to help troubleshoot or escalate an issue.

Remote Administration

Remote administration software is used to control a computer from a remote location.

File transfer

Securely exchange files with remote computer without having to use email or FTP.

Instant message

Ability for administrator to communicate via instant message with remote user.

Access to sleeping/powered-off computers

Remote access and troubleshooting of out-of-band computers.

Session record

Ability to record session for training purposes.

Annotations

Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

Third-party software integrations

Integration functionality with third-party or in-house systems.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

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Streem

Overview

What is Streem?