Respond.io vs. Wazzup

The company's sales funnel support is well represented in Respond.io. I like how its workflow is configured with the initial support bot. It filters and provides a summary of the customer's needs, making the advisor's job easier. Calls are something the platform is sorely lacking. I understand they are under development and something we're eagerly awaiting at the company to be able to track more efficiently on a single platform. La atención del embudo de ventas de la compañía está bien representada en Respond.io me gusta como se configura su flujo de trabajo con el BOT de atención inicial, filtra y me entrega resumen de la necesidad del cliente haciendo más fácil el trabajo del asesor. Las llamadas son algo que le hace mucha falta a la plataforma, entiendo que se encuentra en desarrollo y es algo que esperamos con ansias en la compañía para poder hacer un seguimiento más eficiente en una sola plataforma. This review was originally written in Spanish and has been translated into English using a third-party translation tool. While we strive for accuracy, some nuances or meanings may not be perfectly captured.

Incentivized

• A highly intuitive workflow builder that allows us to automate any type of conversation.
• Centralized inbox and contact management that allows us to view the entire history of our clients.
• Workspaces and teams: the ability to configure multiple workspaces for different operations and allow multiple users to be part of multiple workspaces.
• Being able to connect Meta campaigns directly to workflows and track leads coming in from each ad in the reports.
• Constructor de flujos de trabajo muy intuitivo que nos permite automatizar cualquier tipo de conversación.
• Bandeja de entrada centralizada y manejo de contactos de tal forma que podemos ver todo el historial de nuestros clientes.
• Espacio de trabajo y equipos: tener la opción de configurar múltiples espacios de trabajo para diferentes operaciones y que varios usuarios puedan estar en multiples espacios de trabajo.
• Poder conectar las campañas de Meta directamente en los flujos y rastrear en los reportes los prospectos que ingresan por cada anuncio.

Incentivized

• It would be a good improvement to have a preview of the channel workflow, in order to improve service flows
• More detailed statistics in a dashboard, for internal improvements to our support workflow
• Duplicate contacts; not having to merge them via +52 or +521 would be excellent and would save more time.
• Seria una buena mejora tener una vista previa del flujo de trabajo del canal, para poder mejorar los flujos de atención
• Estadísticas mas detalladas en un dashboard , para mejoras internas de nuestro flujo de soporte
• Duplicidad de contactos , el no tener que fusionar por +52 o +521 estaría excelente ahorraría mas tiempo

It has been very useful for us with very innovative functions and it has the ability to adapt to our operation according to the needs that our administrator indicates to them, and that is very efficient. Besides, it is easy for users to adapt; the functions are very intuitive and easy to implement.

Previously we used this product, but there were several setbacks that did not allow us to improve the service, for that reason we chose to use respond.io, which in comparison the service has improved exponentially, in addition to the support they provide us is very good, giving us confidence and improving the quality of service each time. anteriormente utilizábamos este producto, pero hubo varios contratiempos que no permitían mejorar la atención, por esa razón optamos por utilizar respond.io que en comparación la atención a mejorado de manera exponencial, además que el soporte que nos brindan es muy bueno, dándonos confianza y mejorando cada vez la calidad de atención

• The cost of the solution, as compared to our previous solution, has meant that we now pay 50% less than our previous solution for a MUCH superior offering.
• We are able to have a single agent (versus multiple agents previously) in our busy season and they are able to keep up with the load of queries being sent through.
• The setup time, and integration of new channels into the mix has meant that Respond.io keeps up with the market trends, and we don't have to search for other solutions to engage with our customers - This has saved major amounts of time.

Incentivized