The best multi-platform chat manager
November 04, 2025

The best multi-platform chat manager

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Respond.io

We use it as a multi-platform chat manager, to manage technical support tickets, by carrying out all the management in a single platform we avoid having several apps or pages open, which we did previously, optimizing time and productivity. Likewise, the ease of use has made it easier for us to implement it in the company.

Pros

  • Multi-platform chat management
  • Technical support ticket management
  • Call service

Cons

  • Multimedia management, specifically video playback
  • Duplicate chats appear as if they were different contacts on the client's part
  • Increased the average number of customers served simultaneously.
  • Improved time management, impacting operating time.
It has been very useful for us with very innovative functions and it has the ability to adapt to our operation according to the needs that our administrator indicates to them, and that is very efficient. Besides, it is easy for users to adapt; the functions are very intuitive and easy to implement.
They offer similar services; the call service, at least, is the one that has the connection, and in some cases we replace one of them with Respond.io and use the other on hand to complement the functions we have.

Do you think Respond.io delivers good value for the price?

Not sure

Are you happy with Respond.io's feature set?

Yes

Did Respond.io live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Respond.io go as expected?

Yes

Would you buy Respond.io again?

Yes

In our case, Respond.io is the tool implemented to meet our needs by having control of communication with the end customer, automatic response boots to direct them to each corresponding area and links to our support ticket management system, being able to manage chats and calls to each agent of our company efficiently.

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