TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Reviews.io

    Score8 out of 10
    N/AReviews.io is a consumer ratings & reviews platform. The vendor says their differentiation is outstanding customer service and affordable pricing with 0 long contracts. The vendor promises it doesn't just encourage trust, it embodies trust, with morals in all the right places. The vendor also prides itself on being a technologically-advanced review platform with features including: In-Email Review Forms SMS Collection Competitor Analysis Engage Bot…

    $89

    per month

    Womply

    Score8.9 out of 10
    Small Businesses (1-50 employees)
    Womply in San Francisco combines customer data management with reputation management via gathering and responding to customer ratings and reviews, with the goal of maximizing positive customer feedback and high ratings.N/A
    Pricing
    Reviews.ioWomply
    Editions & Modules
    GROWTH
    $89
    per month
    PROFESSIONAL
    $159
    per month
    ENTERPRISE
    From $499
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    Reviews.ioWomply
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—Pricing is variable based on product, but in general Womply's products are priced below comparable alternatives in the market.
    More Pricing Information
    Features
    Reviews.ioWomply
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Reviews.io and Womply
    Feature
    Reviews.io
    -
    Ratings
    Womply
    9.0
    1 Ratings
    18% above category average
    Marketing automation00 Ratings9.01 Ratings
    Best Alternatives
    Reviews.ioWomply
    Small Businesses
    Trustpilot
    Score6.8 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    PowerReviews
    Score7.8 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Bazaarvoice
    Score7.6 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Reviews.ioWomply
    Likelihood to Recommend
    9.0
    (1 ratings)
    7.0
    (1 ratings)
    Support Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Reviews.ioWomply
    Likelihood to Recommend
    Reviews.io
    Reviews.io is a great option for any ecommerce site that is looking to gather company and product reviews to help make the customer purchasing decision easier. Their BCC integration appears to make it possible to use their services with any platform so long as you can edit the email order confirmation templates.
    Incentivized
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    Womply
    It is best suited if you want to try and achieve more reviews of your business. It is also good if you do not want to take time responding to reviews. By the same token, it is less appropriate when auto-response is turned on. If there is a negative review, it is better to address it in person, as there may be a specific customer service issue that a computer response is not going to understand.
    Incentivized
    Read full review
    Pros
    Reviews.io
    • Widget library with customizable, mobile-friendly widgets.
    • Custom widgets can be built for you.
    • WYSIWYG and HTML email templates.
    • Instagram and UGC gallery included.
    • Sync your product catalog via Merchant Center.
    Incentivized
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    Womply
    • Invites credit card users to leave a review.
    • Alerts me when a review has been made.
    • It can also provide an automated response on the rated website.
    Incentivized
    Read full review
    Cons
    Reviews.io
    • Setting up isn't hard, but the documentation conflicts with itself sometimes.
    • They reference a BigCommerce app that isn't available (yet).
    Incentivized
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    Womply
    • The automated responses to ratings are a too mechanical in response.
    • There is not a lot of direct follow up with me as a user.
    • It would be helpful if a person at Womply would put together a monthly review and opportunities that we might be missing out on.
    Incentivized
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    Support Rating
    Reviews.io
    We had to reach out a few times during the setup process and we never had to wait more than a few minutes to get a response via their online chat. When a more in-depth answer was required they followed up via email and pulled in other team members when necessary.
    Incentivized
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    Womply
    No answers on this topic
    Alternatives Considered
    Reviews.io
    Reviews.io has a similar product offering as the other well known review collection companies. However, they are much more competitive in terms of pricing and that was a big influence on our decision to go with them. They also have a library of widgets you can choose from and customize to make publishing reviews on your website very easy. It's not a cookie cutter solution, which we really like.
    Incentivized
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    Womply
    No answers on this topic
    Return on Investment
    Reviews.io
    • Increased customer trust through verified company and product reviews.
    Incentivized
    Read full review
    Womply
    • There are no hard numbers but we do average 3-4 reviews per week when it used to be 1 or 2 a month.
    • More ratings, especially positive, helps reflect on our business model and are good for us to see how we are really doing with customers.
    Incentivized
    Read full review
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