It is being used in our store primarily as a review prompter from credit card purchasers inviting customers to leave a review so we can get a better feel for how we are being rated and why. It also serves as a place we can see all the review sites in one place.
It is best suited if you want to try and achieve more reviews of your business. It is also good if you do not want to take time responding to reviews. By the same token, it is less appropriate when auto-response is turned on. If there is a negative review, it is better to address it in person, as there may be a specific customer service issue that a computer response is not going to understand.
Womply aims to make it easy for small businesses to boost their online reputations, engage their customers, and monitor the health of their businesses. The software includes: pre-populated CRM plus small business intelligence, reputation management, marketing automation, and integrated payments. The vendor says Womply serves more than 150,000 small businesses across 400+ verticals in America.
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?Optional
Pricing is variable based on product, but in general Womply's products are priced below comparable alternatives in the market.
Womply Customer Size Distribution
Consumers
0%
Small Businesses (1-50 employees)
80%
Mid-Size Companies (51-500 employees)
15%
Enterprises (> 500 employees)
5%
Womply Support Options
Free Version
Paid Version
Phone
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Womply Technical Details
Deployment Types:
SaaS
Operating Systems:
Unspecified
Mobile Application:
No
Supported Countries:
United States
Supported Languages:
English
Frequently Asked Questions
What is Womply?
Womply in San Francisco combines customer data management with reputation management via gathering and responding to customer ratings and reviews, with the goal of maximizing positive customer feedback and high ratings.
