It is being used in our store primarily as a review prompter from credit card purchasers inviting customers to leave a review so we can get a better feel for how we are being rated and why. It also serves as a place we can see all the review sites in one place.
It is best suited if you want to try and achieve more reviews of your business. It is also good if you do not want to take time responding to reviews. By the same token, it is less appropriate when auto-response is turned on. If there is a negative review, it is better to address it in person, as there may be a specific customer service issue that a computer response is not going to understand.
Womply aims to make it easy for small businesses to boost their online reputations, engage their customers, and monitor the health of their businesses. The software includes: pre-populated CRM plus small business intelligence, reputation management, marketing automation, and integrated payments. The vendor says Womply serves more than 150,000 small businesses across 400+ verticals in America.
