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Overview

What is Womply?

Womply in San Francisco combines customer data management with reputation management via gathering and responding to customer ratings and reviews, with the goal of maximizing positive customer feedback and high ratings.

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Recent Reviews

TrustRadius Insights

Womply is a versatile platform that has proven to be invaluable for conducting research, analysis, and due diligence activities. Users …
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Pricing

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What is Womply?

Womply in San Francisco combines customer data management with reputation management via gathering and responding to customer ratings and reviews, with the goal of maximizing positive customer feedback and high ratings.

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Womply?

Womply aims to make it easy for small businesses to boost their online reputations, engage their customers, and monitor the health of their businesses. The software includes: pre-populated CRM plus small business intelligence, reputation management, marketing automation, and integrated payments. The vendor says Womply serves more than 150,000 small businesses across 400+ verticals in America.

Womply Features

Integrations with 3rd-party Software Features

  • Supported: Marketing automation

Additional Features

  • Supported: Online reputation management
  • Supported: CRM
  • Supported: Business intelligence
  • Supported: Credit card processing

Womply Videos

Womply's founder, Toby Scammell, explains how Womply helps small businesses attract more customers with online reputation management.
Womply's founder, Toby Scammell, explains how Womply helps small businesses retain more customers with automatic engagement tools.
Womply's founder, Toby Scammell, explains how Womply helps small businesses monitor critical aspects of their business automatically.
Womply customer testimonial
Womply customer testimonial

Womply Competitors

Womply Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUnited States
Supported LanguagesEnglish

Womply Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)80%
Mid-Size Companies (51-500 employees)15%
Enterprises (more than 500 employees)5%
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Comparisons

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Reviews and Ratings

(2)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Womply is a versatile platform that has proven to be invaluable for conducting research, analysis, and due diligence activities. Users have praised its ability to streamline the process of monitoring, approving, and responding to reviews, reducing the time required from days to mere hours. Additionally, Womply has played a significant role in helping businesses navigate through the challenges of the pandemic shutdown by facilitating the application and forgiveness processes for PPP loans. With all documentation being sent through Docusign, users have found the experience to be fast and efficient. The integration of Womply with Brex has also been a game-changer for startups and small businesses seeking funding through the PPP program, simplifying a complex and noisy process. Moreover, Womply's extensive range of APIs, financial tools, and useful apps caters to diverse end-user needs, helping them improve customer engagement, manage day-to-day operations more effectively, and enhance overall organization and efficiency. From raising business by gathering customer feedback to managing online shops, Womply serves as a centralized platform to monitor and analyze reviews from different sites. Users appreciate its user-friendly interface and effective communication features that allow for seamless tracking of business activities.

However, it's worth noting that some users have reported negative experiences with unresolved problems and difficulties in obtaining assistance from the company. Despite this feedback, Womply has generally been regarded as a reliable solution for businesses looking to improve customer relationships, enhance sales management, and obtain valuable customer information through effective database management. Additionally, the software's reputation management functionality enables users to conveniently manage their social media pages in one dashboard while increasing their online presence and generating more reviews. Overall, Womply has proven to be an essential tool for businesses seeking streamlined processes, increased efficiency, and improved customer engagement.

Intuitive and Simple: Users have found managing product reviews on Womply to be super intuitive and simple. The majority of reviewers mentioned that the platform's user-friendly interface made it easy to navigate and appreciate the efficient email notifications for each new review, as well as the summary dashboard that streamlined the entire process.

Clear Communication and Guidance: Many users appreciated Womply's straightforward application process and clear communication throughout. They mentioned that receiving updates about their application status was helpful, and they felt supported by the guidance provided by Womply during the forgiveness process.

Easy PPP Loan Access: Several users praised Womply for making it easy and accessible to obtain a PPP loan for their small business. They expressed gratitude for Womply's partnership in providing timely insights, cutting through noise, and helping them better understand PPP regulations while making informed business decisions.

  1. Lack of Customer Support: Several users have expressed frustration with the after-sales team, feeling unsupported and lacking assistance after purchasing Womply's services. They have mentioned that the lack of two-way communication with customer support had a negative impact on their experience.

  2. Shallow Analytics: Some reviewers have mentioned that the provided analytics are only interesting at a surface level and lack depth, making it difficult to gain meaningful insights from the data. Users felt that the analytics could be more comprehensive and provide deeper analysis for better decision-making.

  3. Communication Issues with Customer Support: A number of users have experienced difficulties in establishing two-way communication with customer support, resulting in a negative impact on their overall experience. They have expressed frustration with the lack of live agents for customer support, resulting in poor customer service. Additionally, some users were aggravated by the lack of direct response from customer service for over three weeks, leading to further dissatisfaction.

Users have made several recommendations based on their experiences with Womply. The most common recommendations include implementing Womply as a CRM platform, requesting a demo to assess functionality, and conducting thorough research and verification.

Many users recommend using Womply as a customer relationship management (CRM) platform. They believe that the set of tools and features offered by Womply is excellent for improving e-commerce and maintaining customer relationships.

Users suggest calling for a demo to see if Womply's functionality aligns with their specific needs. This recommendation allows potential customers to evaluate whether Womply is the right fit for their business before making a commitment.

It is recommended that users do thorough research and double-check any information provided by Womply. This cautious approach allows users to ensure that they have accurate information before making any decisions or commitments.

Considering these common recommendations can help users evaluate whether Womply is the right choice for their business operations.

Reviews

(1-1 of 1)
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Score 7 out of 10
Vetted Review
Verified User
Incentivized
It is being used in our store primarily as a review prompter from credit card purchasers inviting customers to leave a review so we can get a better feel for how we are being rated and why. It also serves as a place we can see all the review sites in one place.
  • Invites credit card users to leave a review.
  • Alerts me when a review has been made.
  • It can also provide an automated response on the rated website.
  • The automated responses to ratings are a too mechanical in response.
  • There is not a lot of direct follow up with me as a user.
  • It would be helpful if a person at Womply would put together a monthly review and opportunities that we might be missing out on.
It is best suited if you want to try and achieve more reviews of your business. It is also good if you do not want to take time responding to reviews. By the same token, it is less appropriate when auto-response is turned on. If there is a negative review, it is better to address it in person, as there may be a specific customer service issue that a computer response is not going to understand.
Sales Force Automation
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Customer Service & Support
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Marketing Automation
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CRM Project Management
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CRM Reporting & Analytics
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Customization
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Security
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Social CRM
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Integrations with 3rd-party Software (1)
90%
9.0
Marketing automation
90%
9.0
Platform
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  • There are no hard numbers but we do average 3-4 reviews per week when it used to be 1 or 2 a month.
  • More ratings, especially positive, helps reflect on our business model and are good for us to see how we are really doing with customers.
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