SAI360 vs. ServiceNow Governance, Risk, and Compliance

The usage of ROAM, as well as the integration of external programmes through API and import functions, has almost reduced duplication of work. One thing to keep in mind is that your use cases must be very clear. There are a lot of SAI solutions, and their titles don't always correspond to what they actually perform.

Incentivized

Oracle EBS R12 requires a unique user skillset to understand how it handles user access and functions. Accordingly, ServiceNow has this high level of sophistication to manage this information and apply it to Sensitive Access and Segregation of Duties rules to identify exceptions. This depth of configuration is critical to accurately identify when Oracle Responsibilities (access) truly allows access and thus could be a violation. ERPs with less complexity may not require this customization of ServiceNow GRC, but you would be wise to raise these questions and examples in the demo to ensure it will work for you. In the past, we have found that risks of under-reporting exceptions or false positives become so voluminous that users don't always get to the accurate violations for timely remediation. Proper configuration up front will improve your effectiveness and ROI down the road.

Incentivized

• Customized unified design platform
• Modules that fit your organization
• Low technology involvement with information department.
• Built on foundational platforms some bidirectional in the ERM framework with TPRM contracts
• Single sign-on web-based applications

Incentivized

• Finding reported by the auditor. GRC helps us identify, assign, and track the resolution of this.
• Exception to information security policy. These require quarterly reviews and setting up reminders to revisit these.
• Building out new projects and baking security and compliance into the project and tracking it in GRC to ensure we deliver a compliant product on day one

Incentivized

• Reporting
• Legacy modules (i.e. tasks)
• Look and feel
• Intuitive UI

• Delivering more out of the box functionality that rivals other GRC platforms. The bare bones approach may not help companies that do not have expertise or capabilities to build effective GRC processes.
• Easier way to implement workflow.
• Offering better metrics without buying add-on tools.

Incentivized

Overall it is a very versatile system that does help to keep our processes automated and secure. We are able to streamline our day to day activities.

Incentivized

I'm satisfied with our experience. The configuration was the biggest challenge, but we have moved onto the stage of user training and usability. We would appreciate having better user training documentation and possibly videos and/or computer-based training to help our international users adopt this software for their GRC needs.

Incentivized

It's a good system, but I am awaiting key features in the new release. We hear that ServiceNow is continually adding new features and we look for improved reporting, better Oracle Integration, and user training opportunities. To the extent these materialize, we expect further improvements in our experience with ServiceNow GRC. Until that time, though, we believe we are meeting our objectives expected at the beginning of this project.

Incentivized

Archer was very similar to SAI360 in cost and features. Has a more modern look and feel and more task functionality. The price point was very similar. Didn't choose them as our existing usage is in an On-Prem version and support from our in-house IT team was not able to be obtained. MetricStream was very modern looking with an intuitive UI. Appeared to have all the features with a number of additional bells and whistles. The price point was far above our budget and we could not get approval to move them to the RFP.

We just recently started using TrustArc for data privacy requests and I can already speak to the fact that TrustArc is a more confusing platform once there. The positives of ServiceNow would be that a majority of our URL's drive to owned websites which our employees are very comfortable with using versus pushing them to another website that feels unsafe.

Incentivized

• The system is costly for the initial setup
• Does help to mitigate risk and keep the vendors and internal departments from becoming non-compliant.
• One license for all users
• Easy to manage employee's security access

Incentivized

• Effective Enterprise Risk Management
• Holistic Real-time Monitoring of your technology and Risk
• Negative - Asset Management has some issues and Ghost / Shadow IT is big issue