7 Ratings
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Score 8 out of 100
42 Ratings
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Score 8.1 out of 100

Feature Set Ratings

  • SAI360 ranks higher in 1 feature set: Governance, Risk & Compliance

Governance, Risk & Compliance

7.7

SAI360

77%
6.9

ServiceNow Governance, Risk, and Compliance

69%
SAI360 ranks higher in 3/5 features

Common repository of GRC items

9.0
90%
1 Rating
6.4
64%
5 Ratings

Risk management

7.3
73%
3 Ratings
6.5
65%
5 Ratings

Integration with Corporate Performance Management (CPM) systems

7.0
70%
1 Rating
7.7
77%
5 Ratings

GRC policy management

8.0
80%
2 Ratings
6.3
63%
5 Ratings

Incident management

7.3
73%
3 Ratings
7.5
75%
5 Ratings

Attribute Ratings

  • SAI360 is rated higher in 1 area: Usability
  • SAI360 and ServiceNow Governance, Risk, and Compliance are tied in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.3

SAI360

73%
3 Ratings
7.3

ServiceNow Governance, Risk, and Compliance

73%
6 Ratings

Usability

9.0

SAI360

90%
1 Rating
7.3

ServiceNow Governance, Risk, and Compliance

73%
4 Ratings

Support Rating

SAI360

N/A
0 Ratings
7.4

ServiceNow Governance, Risk, and Compliance

74%
4 Ratings

Likelihood to Recommend

SAI Global

The usage of ROAM, as well as the integration of external programmes through API and import functions, has almost reduced duplication of work. One thing to keep in mind is that your use cases must be very clear. There are a lot of SAI solutions, and their titles don't always correspond to what they actually perform.
Read full review

ServiceNow

Oracle EBS R12 requires a unique user skillset to understand how it handles user access and functions. Accordingly, ServiceNow has this high level of sophistication to manage this information and apply it to Sensitive Access and Segregation of Duties rules to identify exceptions. This depth of configuration is critical to accurately identify when Oracle Responsibilities (access) truly allows access and thus could be a violation. ERPs with less complexity may not require this customization of ServiceNow GRC, but you would be wise to raise these questions and examples in the demo to ensure it will work for you. In the past, we have found that risks of under-reporting exceptions or false positives become so voluminous that users don't always get to the accurate violations for timely remediation. Proper configuration up front will improve your effectiveness and ROI down the road.
Read full review

Pros

SAI Global

  • Customized unified design platform
  • Modules that fit your organization
  • Low technology involvement with information department.
  • Built on foundational platforms some bidirectional in the ERM framework with TPRM contracts
  • Single sign-on web-based applications
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ServiceNow

  • Finding reported by the auditor. GRC helps us identify, assign, and track the resolution of this.
  • Exception to information security policy. These require quarterly reviews and setting up reminders to revisit these.
  • Building out new projects and baking security and compliance into the project and tracking it in GRC to ensure we deliver a compliant product on day one
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Cons

SAI Global

  • Reporting
  • Legacy modules (i.e. tasks)
  • Look and feel
  • Intuitive UI
Read full review

ServiceNow

  • Delivering more out of the box functionality that rivals other GRC platforms. The bare bones approach may not help companies that do not have expertise or capabilities to build effective GRC processes.
  • Easier way to implement workflow.
  • Offering better metrics without buying add-on tools.
Read full review

Pricing Details

SAI360

Starting Price

Editions & Modules

SAI360 editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    ServiceNow Governance, Risk, and Compliance

    Starting Price

    Editions & Modules

    ServiceNow Governance, Risk, and Compliance editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      SAI Global

      Overall it is a very versatile system that does help to keep our processes automated and secure. We are able to streamline our day to day activities.
      Read full review

      ServiceNow

      I'm satisfied with our experience. The configuration was the biggest challenge, but we have moved onto the stage of user training and usability. We would appreciate having better user training documentation and possibly videos and/or computer-based training to help our international users adopt this software for their GRC needs.
      Read full review

      Support Rating

      SAI Global

      No answers on this topic

      ServiceNow

      It's a good system, but I am awaiting key features in the new release. We hear that ServiceNow is continually adding new features and we look for improved reporting, better Oracle Integration, and user training opportunities. To the extent these materialize, we expect further improvements in our experience with ServiceNow GRC. Until that time, though, we believe we are meeting our objectives expected at the beginning of this project.
      Read full review

      Alternatives Considered

      SAI Global

      Archer was very similar to SAI360 in cost and features. Has a more modern look and feel and more task functionality. The price point was very similar. Didn't choose them as our existing usage is in an On-Prem version and support from our in-house IT team was not able to be obtained. MetricStream was very modern looking with an intuitive UI. Appeared to have all the features with a number of additional bells and whistles. The price point was far above our budget and we could not get approval to move them to the RFP.
      Read full review

      ServiceNow

      TraceGP is a project management tool that was customized to work with ITIL. But, nothing ITIL-like. And as we needed a tool that was really "compatible" with ITIL, we discovered in ServiceNow a real tool that could help us. We can now do things like, for example, find an incident that was related to a specific problem.
      Read full review

      Return on Investment

      SAI Global

      • The system is costly for the initial setup
      • Does help to mitigate risk and keep the vendors and internal departments from becoming non-compliant.
      • One license for all users
      • Easy to manage employee's security access
      Read full review

      ServiceNow

      • Mostly cultural change. If teams aren't aware of the new implementation of GRC and they get a request to answer questions, it can be confusing. This is cultural and not a con against the product.
      Read full review

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