Likelihood to Recommend
The usage of ROAM, as well as the integration of external programmes through API and import functions, has almost reduced duplication of work. One thing to keep in mind is that your use cases must be very clear. There are a lot of SAI solutions, and their titles don't always correspond to what they actually perform.
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We use Trackwise to record non-conformances that are reported by our clients and also the non-conformances that are found within the manufacturing floor during the manufacturing process. TrackWise is extremely easy to use and can be customized as per user needs. It is easy to create records and define child-parent relationships in the software. Users can pull customized reports and they can create dashboards as per the business demands to make sure they can track non-conformance resolution cycle time. We use TrackWise in integration with SAP which makes the system accessible to a wider user base. It is not only used to record the non-conformances, but also the part disposition details in cases where a part is supposed to be delivered from the client to us and in cases where the part is delivered to suppliers. We also use TrackWise to record the corrective actions and root cause for the reported issue. Trackwise is widely used to record Audits assessments in our organization. Trackwise is also used to report workmanship issues and to record the cycle time involved to resolve the issue and corrective actions taken to avoid the issue in the future.
Read full review Pros Customized unified design platform Modules that fit your organization Low technology involvement with information department. Built on foundational platforms some bidirectional in the ERM framework with TPRM contracts Single sign-on web-based applications Read full review Tracking System Search Function Read full review Cons Reporting Legacy modules (i.e. tasks) Look and feel Intuitive UI Read full review No suggestion for improvements Read full review Likelihood to Renew
The user experience is great and I would recommend other's to use trackwise for it's customization flexibility
Read full review Usability
Overall it is a very versatile system that does help to keep our processes automated and secure. We are able to streamline our day to day activities.
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It is easy to use. Easy navigation. Flexible to customize. Real-time analytics help to track the record cycle time. Can be used by multiple departments for various business processes.
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I did not interact with the support team.
Read full review Alternatives Considered Archer
was very similar to SAI360 in cost and features. Has a more modern look and feel and more task functionality. The price point was very similar. Didn't choose them as our existing usage is in an On-Prem version and support from our in-house IT team was not able to be obtained. MetricStream was very modern looking with an intuitive UI. Appeared to have all the features with a number of additional bells and whistles. The price point was far above our budget and we could not get approval to move them to the RFP.
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Trackwise is better than Arena. You need sign-offs before moving to the next step. While in Arena, you can complete the whole task and request sign off later. Not sure which is better for everyone, but I prefer to sign off before moving to the next step.
Read full review Return on Investment The system is costly for the initial setup Does help to mitigate risk and keep the vendors and internal departments from becoming non-compliant. One license for all users Easy to manage employee's security access Read full review Got rid of paper tracking. Saves time by easily searching data base. Read full review ScreenShots