Salesforce Agentforce Consumer Goods vs. WorkJam

With Salesforce we have been able to create extraordinary experiences for our customers building a stronger relationships and sharing data internally across teams. Salesforce Consumer Goods helps drive revenue growth through retail execution capabilities. It provides field representatives with a powerful and intelligent solution to improve in-store experiences and streamline operations.

Incentivized

Simple to use as an end-user, a Top-Notch security feature allows us to authenticate every user. It increases productivity and lowers the operation cost. The intuitive user interface makes it easy for our HR team to manage all employees in the field or remote working by assigning tasks and having a follow back.

• Dashboards
• Customer service
• Marketing and sales

Incentivized

• The basic functionality is similar to other mainstream social media apps so it has a low learning curve for users.
• The mobile interface looks sleek and modern.
• The channel function makes it easy to set up different user groups.

Incentivized

• Customer service
• Friendly website

Incentivized

• No major dislike, I like how the updates are done constantly to add up new features.
• Great support system that is very proactive and user friendly.

Salesforce Customer 360 stacks up against the other CRM products as it drives stronger customer journey. Salesforce Consumer Goods Cloud has helped build stronger relationships with customers and the teams internally. Salesforce Consumer Goods Cloud lets you create a comprehensive and consistent consumer profile across all touchpoints with real-time insights that go beyond purchase history, including demographics, location, and more. You can also set up custom fields to track the data that's most relevant to your business.

Incentivized

It's a simple, intuitive tool to use as an Engineer. I like how this tool is constantly improved and gives the best services like training employees, great channel feature which enables us to share information and messages, is also very useful. The support is there any time needed. It's a recommendable workforce management solution.

• Increased efficiency
• Driven customer success

Incentivized

• Increased and positive cross-team communication.
• Quick communication method as opposed to EDMs.

Incentivized