Salesforce Agentforce Health vs. Valian

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Agentforce Health	Score8.1 out of 10	N/A	Salesforce Agentforce Health (formerly Health Cloud) is a patient and member relationship platform designed to deliver personalized engagement, and provide a complete view of the patient.	N/A
Valian	N/A	N/A	Valian is a front desk platform for dental practices. Its AI teammate, Amy, answers patient phone calls 24/7, books appointments directly into the practice management system the office already uses, and sends reminders, confirmations, and recall outreach by text and email. Key capabilities: - Phone coverage: every inbound call is answered around the clock, including lunch hours, evenings, and weekends. Missed calls receive an automatic text…	$0.25 one-time fee per text or email

Valian is usage-based with no platform fee, no seat fees, no setup fee, and no contract. Voice calls are $1.00 per connected minute, SMS and email are $0.25 each, real-time insurance verification is $2.50 per check, and a dedicated phone number is $10 per month. The first month of insurance verification is free. Practices signing up for the full system receive a dollar-for-dollar match of their initial wallet deposit, up to $1,000 in credit.

User Ratings
	Agentforce Health	Valian
Likelihood to Recommend	7.7 (3 ratings)	- (0 ratings)
Likelihood to Renew	8.0 (1 ratings)	- (0 ratings)
Usability	7.0 (2 ratings)	- (0 ratings)

User Testimonials
	Agentforce Health	Valian
Likelihood to Recommend	Salesforce Salesforce Health Cloud is great if your organization has the expertise to integrate with your EMR system. All the functionality of service cloud plus healthcare related synergies to help with easy to use appointment reminders and further health suggestions are a huge plus. Incentivized Christina Campo Principal Consultant Read full review	Valian No answers on this topic
Pros	Salesforce Account creation is simple and straightforward. The software’s global search field works incredibly well and confines information via keyword search throughout the entire system. Verified User Read full review	Valian No answers on this topic
Cons	Salesforce They can have standard pages or components which can directly be used to book or record the appointment with the practitioner. [I believe] there is nothing more that [Salesforce] Health Cloud can improve as already everything comes under automation, from [booking] to service issues, everything is automated. Utkarsh Sidana Salesforce Developer Read full review	Valian No answers on this topic
Usability	Salesforce It is a wonderful platform with some limitations in it's ability to easily connect with Epic. If your system has the experience and ability to build the connector, you will have great success and a robust platform to do all you need. Incentivized Christina Campo Principal Consultant Read full review	Valian No answers on this topic
Alternatives Considered	Salesforce When it comes to Health Cloud in other CRM we have to create the related object and fields and we have to set [up] a complete architecture for the healthcare business to run over the CRM. But here Salesforce is proving a managed package, which is Health Cloud, has the framework already built we just [have to] use the standard functionality and get our task with automation done. This has definitely reduced the effort of developers as well as the agents who are working on the Health Cloud. [Even] a person with very little coding skill can use this CRM and get [their] task cases, etc. automated and [the] perfect solution can be built with low efforts. Utkarsh Sidana Salesforce Developer Read full review	Valian No answers on this topic
Return on Investment	Salesforce the impact has been positive. Verified User Read full review	Valian No answers on this topic
ScreenShots		Valian Screenshots

Salesforce Agentforce Health vs. Valian

Salesforce Agentforce Health

Valian

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