Healthcloud at a large hospital system
January 24, 2025
Healthcloud at a large hospital system
Score 7 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Salesforce Health Cloud
SFHC enabled us to tie marketing campaigns to our patients for the ability to upsell or cross-sell and to enrich our marketing information
Pros
- easy connection to SFMC
- share appointment and marketing interactions with callers
- customizable
Cons
- integration with Epic was close to impossible
- buy-in from IT to support a system on Epic was not keen to work with decreased our ability to function in the way we expected
- lack of knowing this integration challenge prior
- The process of implementation allowed us to better see our data downfalls in our parent EMR system and find ways around it
- Reporting and dashboards allowed us to see the impact of marketing efforts as it related to appointments made
- campaign features allowed us to see which campaigns related to which personas
We also evaluated Epic's system called Cheers. Salesforce is much better organized and easy to use. Cheers had some major weaknesses.
Do you think Salesforce Health Cloud delivers good value for the price?
Yes
Are you happy with Salesforce Health Cloud's feature set?
Yes
Did Salesforce Health Cloud live up to sales and marketing promises?
No
Did implementation of Salesforce Health Cloud go as expected?
No
Would you buy Salesforce Health Cloud again?
Yes
Comments
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