Salesforce Health Cloud - Feature Rich.
August 07, 2025

Salesforce Health Cloud - Feature Rich.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Salesforce Health Cloud

Within my organization, Salesforce Health Cloud is used to create and maintain stakeholder accounts. The software allows us to keep track of accounts, make updates to them, attach documents, and other important information. The software also has some custom functionality to allow us to automate emails and other functions for our clients.

Pros

  • Account creation is simple and straightforward.
  • The software’s global search field works incredibly well and confines information via keyword search throughout the entire system.

Cons

  • The software layout requires drilling into specific areas to gather information, which can be cumbersome at times.
  • The software is limited to the number of types of reports it can generate.
  • the impact has been positive.
The software offers a wide range of functionality, which I truly appreciate. However, there is so much there that a lot of drilling into information can be required. This can create a significant learning curve for new users.

Do you think Salesforce Health Cloud delivers good value for the price?

Not sure

Are you happy with Salesforce Health Cloud's feature set?

Yes

Did Salesforce Health Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Salesforce Health Cloud go as expected?

Yes

Would you buy Salesforce Health Cloud again?

Yes

The software is very well suited for managing accounts for customers or client populations. Such accounts could be general in nature or related to healthcare.

Using Salesforce Health Cloud

50 - Customer service, account management.
10 - IT professionals and business analysts.
  • Account creation.
  • Account maintenance.

Upgrading Salesforce Health Cloud

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