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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Agentforce

    Score8 out of 10
    N/AAgentforce is a solution that provides intelligent bots created and customized via a low code builder. Agentforce agents operate autonomously by retrieving data on demand, building action plans for any task, and executing these plans without human intervention.N/A

    SAP Data Services

    Score7.8 out of 10
    N/ASAP Data Services is an offering from SAP to improve data quality.N/A
    Pricing
    AgentforceSAP Data Services
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    AgentforceSAP Data Services
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    AgentforceSAP Data Services
    Considered Both Products
    Salesforce
    No answer on this topic
    SAP
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    5 Answers
    100%
    Would buy again
    6 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    6 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    5 Answers
    100%
    Happy with the feature set
    6 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    5 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    6 Answers
    Features
    AgentforceSAP Data Services
    Data Quality
    Comparison of Data Quality features of Agentforce and SAP Data Services
    Feature
    Agentforce
    -
    Ratings
    SAP Data Services
    6.1
    9 Ratings
    34% below category average
    Data source connectivity00 Ratings5.39 Ratings
    Data profiling00 Ratings6.09 Ratings
    Master data management (MDM) integration00 Ratings7.17 Ratings
    Data element standardization00 Ratings6.99 Ratings
    Match and merge00 Ratings5.19 Ratings
    Address verification00 Ratings6.38 Ratings
    Best Alternatives
    AgentforceSAP Data Services
    Small Businesses
    No answers on this topic
    No answers on this topic
    Medium-sized Companies
    Azure AI Bot Service
    Score7.9 out of 10
    No answers on this topic
    Enterprises
    Azure AI Bot Service
    Score7.9 out of 10
    SAP Data Quality Management
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    AgentforceSAP Data Services
    Likelihood to Recommend
    8.3
    (5 ratings)
    6.1
    (9 ratings)
    Usability
    8.3
    (4 ratings)
    -
    (0 ratings)
    Support Rating
    -
    (0 ratings)
    8.7
    (4 ratings)
    User Testimonials
    AgentforceSAP Data Services
    Likelihood to Recommend
    Salesforce
    Agentforce has a lot of applications. We are using it in consulting to benchmark other clients, what they're doing, where we stand, how can we have better efficiencies coming in, et cetera. Those are the areas where it is doing exceptionally well. The area where we feel it can do much more better is maybe a market benchmark because it's been used across by so many players and it's a connected ecosystem. If Salesforce can have something where it gives me the market view of things, I can then benchmark rather than in my own universe to the broader university Salesforce and I know where I exactly stand and what more can I achieve, what's my final goalpost. So that would be something really great.
    Incentivized
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    SAP
    It's definitely one of the leading ETL tools, and it's the best ETL tool to use with SAP integration. If you use SAP HANA, then you should think about Data Services as your primary ETL tool.
    Incentivized
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    Pros
    Salesforce
    • Which helps in creation of Autonomous AI agents to operate
    • Multi-System Integration with "Zero-Copy" Data Access
    • To built chatbots and copilot tools by utilizing the Atlas Reasoning Engine to function as an autonomous digital workforce
    • Order and Transactional Management
    Incentivized
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    SAP
    • Integration with SAP ERP/ECC works really well.
    • A lot of flexibility in data creation, with different types of communication capabilities like BAPIs, IDocs, and Batch input.
    • Reliable and consistent results and easily enforceable data templates.
    Incentivized
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    Cons
    Salesforce
    • It is complex too, more help documentation or videos will help
    • AI assistance doesn’t work well for specific or detailed questions
    • So much configuration available it can put off new users
    Incentivized
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    SAP
    • Debugging is not very easy. When one wants to see the flow of data from one Query to another, the process is not very smooth and efficient.
    • A lot of functions do not behave the way they should. I have faced problems with the count() function.
    • I have faced problems while loading Excel files. The same set of options will work in one case but not in the other.
    Incentivized
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    Usability
    Salesforce
    The platform offers an intuitive overall experience and the expected strong integration with other Salesforce existent tools. It has a low learning curve for new users on the commom use cases, such as intent classification, routing and knowledge-based answers. It could be improved with more transparency regarding to the AI decision logic.
    Incentivized
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    SAP
    No answers on this topic
    Support Rating
    Salesforce
    No answers on this topic
    SAP
    As other SAP products, there is excellent support by SAP on this tool. You can access the SAP Help portal in order to give support either from the huge community or directly from SAP.
    Incentivized
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    Alternatives Considered
    Salesforce
    We did evaluate the EVA bots, which are coming in market for Salesforce effectiveness. Those bots are good, but they're based out of very traditional use cases in the life sciences space. Agentforce is very, very advanced, right? Eva can talk about a typical sales rep coming in, logging in the day, log their entire day, and then probably having a simple text to reporting kind of a view. And that's it. Agentforce gives me a lot of insights, it gives me a lot of actionable insights. It uses its own brain. That's where Salesforce is an AI company. So we trust the Salesforce banner for it to innovate more and more, more and more. And that's where we chose Agentforce over.
    Incentivized
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    SAP
    You cannot afford to run your business on questionable data. With SAP® Data Services software, you can access, transform, and connect data to fuel your critical business processes. Together, these enterprise-class solutions enable data integration and data quality, providing the right level of insight across your business so you can make better decisions and operate more effectively.SAP Data Services was previously known as SAP BusinessObjects Data Services, SAP BusinessObjects Data Integrator, BusinessObjects Data Integrator.
    Incentivized
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    Return on Investment
    Salesforce
    • We were able to assist customers with the self service option, without wasting effort from a real CS advisor
    Incentivized
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    SAP
    • Very positive impact in jobs maintenance since support auto-documentation.
    • Great impact on learning curve.
    • Great results in our Data Quality Projects.
    Incentivized
    Read full review
    ScreenShots