TrustRadius

Agentforce vs. Yellow.ai

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Agentforce
Score 7.6 out of 10
N/A
Agentforce is a solution that provides intelligent bots created and customized via a low code builder. Agentforce agents operate autonomously by retrieving data on demand, building action plans for any task, and executing these plans without human intervention.N/A
Yellow.ai
Score 8.7 out of 10
N/A
yellow.ai (formerly Yellow Messenger) is a customer experience automation platform enabling enterprises to leverage its NLP engine to build chat and voice bots. Combining AI and human intelligence to automate customer and employee experience, the company aims to democratize AI through its no-code/low-code bot builders, omnichannel virtual assistants, and ticketing automation suite.N/A
Pricing
AgentforceYellow.ai
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AgentforceYellow.ai
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details—Contact vendor for pricing information.
More Pricing Information
Best Alternatives
AgentforceYellow.ai
Small Businesses
Fin by Intercom
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Front
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Score 8.8 out of 10
Medium-sized Companies
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Enterprises
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All AlternativesView all alternativesView all alternatives
User Ratings
AgentforceYellow.ai
Likelihood to Recommend
6.4
(1 ratings)
9.0
(2 ratings)
User Testimonials
AgentforceYellow.ai
Likelihood to Recommend
Salesforce
scenarios based on your experience where Salesforce Einstein Bots is well suited:
  • self service options on chat developments
scenarios where it is less appropriate
  • N/A
Verified User
Anonymous
Read full review
Yellow.ai
I guess well suited for all kinds of use cases, scenarios across the industry, geography, businesses, etc.
Verified User
Anonymous
Read full review
Pros
Salesforce
  • Easily configured
  • Allow code
  • Integrates with Chat solution
Verified User
Anonymous
Read full review
Yellow.ai
  • Web integrated chat bot
  • WhatsApp bot
  • Good support from YM team
  • Transparent dashboard for analysis
Lekha Tharoor | TrustRadius Reviewer
Lekha Tharoor
Digital Marketing Manager
Read full review
Cons
Salesforce
  • Allow bigger text messages
  • Be more clear when using html
  • Call other variables available in the org
Verified User
Anonymous
Read full review
Yellow.ai
  • Shopping features in bot
  • pricing
  • app integration
Lekha Tharoor | TrustRadius Reviewer
Lekha Tharoor
Digital Marketing Manager
Read full review
Alternatives Considered
Salesforce
No answers on this topic
Yellow.ai
The main factor was use cases implemented elsewhere in the BFSI domain besides competitive cost & implementation timelines.
Verified User
Anonymous
Read full review
Return on Investment
Salesforce
  • We were able to assist customers with the self service option, without wasting effort from a real CS advisor
Verified User
Anonymous
Read full review
Yellow.ai
  • Chatbot is another touch point for customer to do servicing of their loan.
  • The following are the benefits for the customers.
  • Avoid long wait times to reach agent.
  • Get quick and reliable and up to date information.
  • Easy and guided self-service journey.
  • Post-launch on 04-Jan-20, in one month we had around 28000 unique customers visiting the bot.
  • 24 X 7 availability.
  • Increased customer satisfaction.
  • Reduction in customer support manpower.
Verified User
Anonymous
Read full review
ScreenShots