Salesforce HR Service Management vs. PeopleDoc / UKG HR Service Delivery (discontinued)

It is good for incident and change management. It can also be used for problem management. Not very useful for auditing as the search functionality has to be improved for that. Quite easy and convenient to use. The ability to export reports also would be great for checking incidents and change trends.

Incentivized

A comprehensive HR system like UKG HR Service Delivery has value in unifying the functionality that, for many companies like ours, used to be distributed across multiple point solutions. However, the user experience of most areas of functionality is inferior to most of the best-of-breed point solutions on the market, a trade-off I wish we didn't have to make to have a truly connected system.

Incentivized

• Good interface
• Simple and concise
• User-friendly

Incentivized

• Business Intelligence Reporting with the data found in the UKG HR Service Delivery system.
• It is very customizable to fit our company needs.
• Many opportunities for a workflow to make employee data management more seamless.

Incentivized

• The change requests page could be better
• The process for the incident lifecycle could be a little simpler
• Search options could be improved a bit

Incentivized

• Inability to make changes to deduction plans or business rules after payroll history.
• More trained ECM/EFM experts.
• Pre-Built templates in Recruiting Gateway.

Incentivized

It is very similar to ServiceNow, but the options are much lighter and hence a bit easier to train employees on how to use it. It also integrates well with Jira, which is quite good. Some of the features are more straightforward, which makes it easier to handle a large volume of incidents.

Incentivized

This is an average product with the average partnership.

Incentivized

• Reduces time to resolve incidents
• Enables to get a good overview of the change
• Improves employee involvement and productivity

Incentivized

• Consistent methodology across the company for employee review cycles.
• Visibility into org chart has been crucial during fast growth of the company.

Incentivized