Salesforce Lightning Components & Developer Experience vs. Watson IoT Platform

If you have a large customer base and a large amount of data on each of your customers, it is really strong in creating personalized content that your salespeople can use in their pitch meetings—and then setting up workflows for automated for lifecycle journey creations to automatically go out to customers.

Incentivized

For large companies with large-scale manufacturing, electronics management, and infrastructures that require lots of maintenance, IBM Watson IoT is a must-have. It greatly increases performance, decreases downtime, and is an all-around great management dashboard. This is best for infrastructures that have a larger infrastructures of IoT devices in an enterprise/manufacturing setting, otherwise IBM Watson may not bring many benefits to your team.

Incentivized

• It has a very smooth integration with Salesforce and third-party tools, ensuring easy tracking of policies and assets.
• It also has impressive security features like used-based permissions and encrypted data.
• Everything can be managed from a centralized place which saves a lot of time.

Incentivized

• The asset information is available in both static and dynamic format (from thermal images, to OEM data, to time series data). The ability to ingest all the information using a single platform has great value.
• Another benefit is a seamless integration with Maximo. This has been a challenge with other 3rd party systems available.
• The experience of IBM Maximo systems updates is positive.

Incentivized

• It takes a while before it recognizes bounced emails.
• We get so many notifications from a single action. Not sure if this can be modified in the settings though.
• Error messages are sometimes unclear which makes it hard for us to identify the problem.

• Some of the tutorials could use a little more improvement - While there is a considerable amount of documentation, most of the good documentation for Watson IoT we found to be from third-parties.
• Administration and billing tools could use a bit more improvement - The UI is a bit clunky and poorly-designed here.
• Be prepared to work with IBM support to get this going - Their turn-around support for inquiries can be lengthy, and setup time may also be quite lengthy because of this.

Incentivized

It's very good, but it's still living in a little bit in an older design aspect, but I think a lot of it is about to come out, just hasn't quite gotten there yet. Still a little clunky from a you have to know it to know it or you know it to use it. It takes a little bit of training to get into it. It's not quite the, anybody can come in and start using it immediately, type feel.

Incentivized

I am not an administrator so there may very well be outstanding Support and I am just not privy to it. On a user level it's hard to gauge the effectiveness and responsiveness of Support because nearly everything has to go through an administrator

Incentivized

We were previously using an older version prior to it becoming Salesforce Lightning Platform so we were well adverse on the advantages of using a CRM, to begin with. It made sense to convert to Salesforce Lightning Platform after we were given a free trial of the platform. Certain reps were chosen to experiment with it and from there a decision was made to move forward. We've been customers ever since.

Incentivized

Predix has recently launched their Asset Performance management Unified system. I am keen to see how it stacks up against Watson.

Incentivized

• Better visibility of Accounts and Contacts interactions makes it easier to maintain during employee transitions.
• Tracking of current jobs and relating them to past jobs is very useful.
• More efficient use of Sales Reps time.
• Sales Managers have good visibility into how their people are working.

Incentivized

• Positive - This tool greatly increases most company's manufacturing and production efficiency, and the use-cases are extensive. It was a great way of decreasing down-time for us.
• Negative - Took lots of work and energy to get up and running, we had to rely on IBM support and tutorials many times during this process.
• Positive - Quite cheap, most of the tiers of pricing cost very little, and it's possible to use Watson IoT for a few months for free to see if it is beneficial for your company.

Incentivized