Great product if you are already in the Salesforce Suite, Makes connecting assets easy.
March 14, 2025

Great product if you are already in the Salesforce Suite, Makes connecting assets easy.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce CMS

We use it to generate smaller pieces of content personalized to the customer and their business, as well as small landing style pages or emails personalized by the data they have filled in on forms that we have stored in the customer relationship manager system. This adds that little extra touch to the overall experience for the customer journey.

Pros

  • The workflow system connection from the CRM.
  • Building configurator is easy to use.
  • It only takes a small amount of time to train someone to use it.

Cons

  • I find that the more complex you make things it starts to hit load times quite hard.
  • Additional tracking and analytics for the pages/emails would be nice.
  • Version control with autosaves and regular saves so you can tell the difference with 15-minute intervals.
  • Time to agreements has decreased.
  • Net promotions score has increased for customer satisfaction.
  • Has helped drive cross sells when you create an "also works with" section.
It is easy enough to pick up at just a glance, but if you want to do more technical things, the documentation is there, and if you get stuck, you can contact your SF rep, who can usually help you with what you need. Drag and drop editors are sometimes finicky, but it's fine once you get used to how it works.
This fits into the mold with the other Salesforce services. Once you get used to the suite and the nuances of each platform, things become easy. Just read any documentation first, as jumping in will only get you so far, and the more connections with the other apps, the more complex it gets.

Do you think Salesforce CMS delivers good value for the price?

Not sure

Are you happy with Salesforce CMS's feature set?

Yes

Did Salesforce CMS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Salesforce CMS go as expected?

I wasn't involved with the implementation phase

Would you buy Salesforce CMS again?

Yes

If you have a large customer base and a large amount of data on each of your customers, it is really strong in creating personalized content that your salespeople can use in their pitch meetings—and then setting up workflows for automated for lifecycle journey creations to automatically go out to customers.

Salesforce CMS Feature Ratings

8.1
WYSIWYG editor
9
Code quality / cleanliness
8
Admin section
9
Page templates
8
Library of website themes
7
Mobile optimization / responsive design
8
Publishing workflow
8
Form generator
8
7.6
Content taxonomy
8
SEO support
9
Bulk management
7
Availability / breadth of extensions
7
Community / comment management
7
8.0
API
8
Internationalization / multi-language
8
8.0
Role-based user permissions
8
CMS programming language or framework ()
Not Rated

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