Item: Salesforce Lightning Platform
Rating: 10
Author: Paul Mccollum

Overall Satisfaction with Salesforce Lightning Platform

Use Cases and Deployment Scope

We built a lot of employee facing applications to help them do their jobs, which is a lot of client relationship management, some financial advice, and we use it as a single pane of glass for most of those interactions.

Pros and Cons

Pros

Flexible fast development
Interaction with data
Making sure that you've got a complete 360 view of your client

Cons

Scalability, you have to go outside the product to deal with higher scale, so as soon as you move out of the small/medium business, you are reinventing and refactoring applications to use higher throughput, higher data storage, and a higher IO requirement solutions.

Usability

It's very good, but it's still living in a little bit in an older design aspect, but I think a lot of it is about to come out, just hasn't quite gotten there yet. Still a little clunky from a you have to know it to know it or you know it to use it. It takes a little bit of training to get into it. It's not quite the, anybody can come in and start using it immediately, type feel.

Alternatives Considered

Microsoft SharePoint

I've used SharePoint a lot. We've used a handful of other bespoke previous, like jula based clients for talking to customers, Jula based platform, some other open source ones, but most of the companies I work for already have a footprint in Salesforce, so it's usually the, pretty much the only choice to do it within an easy budget and also leveraging existing resources to solve problems.

Key Insights

Do you think Salesforce Lightning Platform delivers good value for the price?

Yes

Are you happy with Salesforce Lightning Platform's feature set?

Yes

Did Salesforce Lightning Platform live up to sales and marketing promises?

Yes

Did implementation of Salesforce Lightning Platform go as expected?

Would you buy Salesforce Lightning Platform again?

Yes

Other Software Used

Avalara, Atlassian Jira, Workday Workforce Management, Atlassian Confluence

Likelihood to Recommend

Small, medium business companies with employees that are in the thousands. Once you get into the 10 thousands users, you have to do some other stuff. Like I answered in the previous question, you have to expand your footprint out into other clouds to be able to fully serve them. Also, engagement with customers, it does really well too, so it's easy to portal things from trusted to less trusted and segment information between different security layers.

Salesforce Lightning Platform Feature Ratings

Comments

Please log in to join the conversation

Salesforce Lightning Platform Review