Efficient but Needs More Flexibility
March 07, 2025

Efficient but Needs More Flexibility

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce CMS

Salesforce CMS is a great tool for doing the documentation and reports for further analysis. It also assists in streamlining the assets with coverage renewals and adhering compliance. Moreover, it has very smooth integration with Salesforce CMS and other third-party tools which makes it more valuable. It also has great content management capabilities which can also be delivered across departments with ease.

Pros

  • It has a very smooth integration with Salesforce and third-party tools, ensuring easy tracking of policies and assets.
  • It also has impressive security features like used-based permissions and encrypted data.
  • Everything can be managed from a centralized place which saves a lot of time.

Cons

  • Customization features are very few which are increased in the latest update so the layouts can be tailored as per the requirement.
  • The user interface is a little complex and cluttered which could make it a steep learning curve for beginners.
  • The performance can be slow when working with large content data.
  • It has a smooth integration with Salesforce CMS application which can make it a positive for enhanced performance.
  • It may require extensive training for new joiners and that can become costly for the organization.
  • It also has automation features that reduce the distribution time by a significant number.
I have rated Salesforce CMS by 8 because of its seamless integration with Salesforce ecosystem and third-party tool with user friendly interface. Moreover, it has great customization features. However, it can be s steep learning curve for beginners which I believe is a negative impact. Overall, I am satisfied with the rating gave.

Do you think Salesforce CMS delivers good value for the price?

Yes

Are you happy with Salesforce CMS's feature set?

Yes

Did Salesforce CMS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Salesforce CMS go as expected?

Yes

Would you buy Salesforce CMS again?

Yes

Salesforce CMS is a well-used product when it comes the organization who are already working in Salesforce CMS ecosystem which ensure smooth experience. However, it can be a little outdated as it has very few customizations features and less helpful who are not using the whole Salesforce CMS ecosystem within their organization for every kind of task.

Salesforce CMS Feature Ratings

7.7
WYSIWYG editor
8
Code quality / cleanliness
7
Admin section
8
Page templates
9
Library of website themes
7
Mobile optimization / responsive design
Not Rated
Publishing workflow
Not Rated
Form generator
7
Not Rated
Content taxonomy
Not Rated
SEO support
Not Rated
Bulk management
Not Rated
Availability / breadth of extensions
Not Rated
Community / comment management
Not Rated
8.0
API
8
Internationalization / multi-language
Not Rated
9.0
Role-based user permissions
9
CMS programming language or framework ()
Not Rated

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