Salsa CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Salsa CRM
Score 6.3 out of 10
Mid-Size Companies (51-1,000 employees)
Salsa CRM (Formerly DonorPro CRM) is a donor and constituent management system that helps nonprofits build donor profiles, track every interaction, cultivate major gifts, and report on all development activities. The platform includes mobile-ready digital marketing tools for email, social, and online donation forms. Additional features include donor cultivation, donation processing of all gift types, direct mail, built in word processing, mail merge, powerful query tool,…N/A
Pricing
Salsa CRM
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
Salsa CRM
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeOptional
Additional Details—
More Pricing Information
Community Pulse
Salsa CRM
Considered Both Products
Salsa CRM
Chose Salsa CRM
Because Salsa Engage was part of the suite.
Chose Salsa CRM
We chose Salsa CRM prior to Bloomerang coming into existence. We chose Salsa CRM over the two products (eTapestry wasn't part of Blackbaud at the time) due to costs, ease of use, and fitting into the needs we had within our own agency. We are happy with our choice and aren't …
Chose Salsa CRM
Classy is about the same cost per month. Classy was really good at peer-to-peer and crowdfunding. Salsa encompasses many more facets of a nonprofit. With Classy, we also had to have an email company and manage our supporters in a different program. Now, we do all three of those …
Chose Salsa CRM
It boiled down to Bloomerang and Salsa CRM. The only winning factor that Bloomerang had over Salsa was that it was cheaper, as in free, but would only for a short period of time as we have increased our donor base. Salsa CRM is actually very cost effective for our nonprofit.
Chose Salsa CRM
I have reviewed Salsa Engage and perhaps after our transition has taken place it might be a viable option versus using Constant Contact for internal and external correspondence.
Chose Salsa CRM
We switched from DonorPerfect to Salsa CRM. Salsa CRM was much more dynamic and better suited for a non-profit. DonorPerfect seemed a little dated and needed a bit of an overhaul in order to meet our specific needs. In the end, when we couldn't get all the capabilities we were …
Chose Salsa CRM
We used to use several platforms for all of our needs and we found that it was nearly impossible to maintain accurate records that way, the inconsistency was inevitable. Salsa has really helped us solve that issue by creating a system (with a reasonable price tag) that talks to …
Chose Salsa CRM
Salsa CRM is more flexible than Abila Fundraising 50. It is cloud based so that unlike locally installed Abila Fundraising 50 you can use it at the events and all donations at events are automatically entered. With Abila Fundraising 50 there was a clunky interface with Sage …
Top Pros
Top Cons
Best Alternatives
Salsa CRM
Small Businesses
Bloomerang
Bloomerang
Score 9.0 out of 10
Medium-sized Companies
Bloomerang
Bloomerang
Score 9.0 out of 10
Enterprises
Blackbaud CRM
Blackbaud CRM
Score 7.5 out of 10
All AlternativesView all alternatives
User Ratings
Salsa CRM
Likelihood to Recommend
3.0
(8 ratings)
Likelihood to Renew
10.0
(1 ratings)
Usability
10.0
(1 ratings)
Support Rating
10.0
(1 ratings)
User Testimonials
Salsa CRM
Likelihood to Recommend
Bonterra
Well suited for sending mass emails or emails to certain groups, sending automated emails, collecting donations, and peer-to-peer communication. They have a good support team. I'm still figuring out how to best manage supporters, it's not as intuitive as I would like. I used to just manage all donor information on Google Sheets, and I still prefer Google Sheets.
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Pros
Bonterra
  • User-Friendly. As a user, it is an intuitive product. When you are working, it is easy to navigate.
  • Fundraising Pages: Salsa Engage allows you to easily and quickly make fundraising pages that can be pushed out to your community of donors.
  • CRM: Easy to manage the constituents. When someone signs up for our fundraising pages, the software captures the demographics and either matches up to the existing donor or creates a new constituent.
  • Salsa CRM listens to their customers and works well with the user base. Most ideas are listened to and can see that requests are pushed out in updates.
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Cons
Bonterra
  • When we started with Salsa, not every option was available online, some were desktop specific. As it has been some time since I worked with Salsa these have probably been resolved.
  • The ability to communicate between Salsa CRM and other Salsa software options. Sometimes the crossover was not as efficient as was needed.
  • Tagging and setting up rules for particular donors was somewhat confusing - meaning, therefore, that the amount of training needed to implement the software was somewhat intensive.
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Likelihood to Renew
Bonterra
It suits all of our needs.
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Usability
Bonterra
You do not have to be a tech-savvy person to be able to use the CRM. Reporting is easy to do.
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Support Rating
Bonterra
Their tech support is very good and I am very pleased with it. They speak in non-techie lingo for my non-techie staff just as easily as they speak techie to me (a techie). I appreciate their quick turn around in time to answer our questions and the follow up to make sure their answer(s) helped.
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Alternatives Considered
Bonterra
I have reviewed Salsa Engage and perhaps after our transition has taken place it might be a viable option versus using Constant Contact for internal and external correspondence.
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Return on Investment
Bonterra
  • Has helped increase our donor retention as we are able to track all communications with donors ensuring that they remain connected.
  • The improved emailing (with fewer bounce rate) has helped increase our website and donation page visibility.
  • We've sold more tickets to our fundraising events with an improved event management system.
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ScreenShots

Salsa CRM Screenshots

Screenshot of Development DashboardScreenshot of Donor Detail Report showing donation historyScreenshot of Donor Cultivation for Major GiftsScreenshot of Mail Merge and Direct Mail FundraisingScreenshot of Donor Profile with unlimited custom fields