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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Sansan Scan (discontinued)

    Score10 out of 10
    N/AScan to Salesforce was a free business card scanning application specifically built for integration with Salesforce, available for iOS and Android, from Sansan, a Salesforce AppExchange Partner. The product has been discontinued.N/A

    Web+Center

    Score8 out of 10
    Enterprise companies (1,001+ employees)
    Web+Center is a suite of open source, web-based help desk applications that run onsite or in the cloud and support all browser-based devices, including PCs, Macs, smart phones and tablets. With access to 100% of the source code, organizations can create the ideal customized solution for their unique business needs for applications such as IT help desk, customer support, asset tracking and facilities management. According to the vendor, community colleges, hospitals, small businesses,…

    $25

    Per User per Month

    Pricing
    Sansan Scan (discontinued)Web+Center
    Editions & Modules
    No answers on this topic
    Cloud Hosted
    $25
    Per User per Month
    Small business Edition
    $400
    3 techs license + 1 yr support
    Cloud Hosted - Unlimited Techs
    $1,000
    Per Month [Unlimited Users]
    Enterprise Edition
    $1,700
    10 Tech Enterprise Edition
    $6,000
    10 techs license + 1 year support
    Unlimited tech licenses
    $18,000
    Unlimited tech license + 1 yr support
    Offerings
    Pricing Offerings
    Sansan Scan (discontinued)Web+Center
    Free Trial
    NoYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Sansan Scan (discontinued)Web+Center
    Incident and problem management
    Comparison of Incident and problem management features of Sansan Scan (discontinued) and Web+Center
    Feature
    Sansan Scan (discontinued)
    -
    Ratings
    Web+Center
    8.6
    2 Ratings
    5% above category average
    Organize and prioritize service tickets00 Ratings10.02 Ratings
    Expert directory00 Ratings7.01 Ratings
    Subscription-based notifications00 Ratings7.01 Ratings
    ITSM collaboration and documentation00 Ratings7.42 Ratings
    Ticket creation and submission00 Ratings10.02 Ratings
    Ticket response00 Ratings10.02 Ratings
    Self Help Community
    Comparison of Self Help Community features of Sansan Scan (discontinued) and Web+Center
    Feature
    Sansan Scan (discontinued)
    -
    Ratings
    Web+Center
    8.7
    2 Ratings
    8% above category average
    External knowledge base00 Ratings8.42 Ratings
    Internal knowledge base00 Ratings9.02 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Sansan Scan (discontinued) and Web+Center
    Feature
    Sansan Scan (discontinued)
    -
    Ratings
    Web+Center
    9.7
    2 Ratings
    19% above category average
    Customer portal00 Ratings9.52 Ratings
    Email support00 Ratings9.52 Ratings
    Help Desk CRM integration00 Ratings10.01 Ratings
    Best Alternatives
    Sansan Scan (discontinued)Web+Center
    Small Businesses
    No answers on this topic
    Help Scout
    Score9.3 out of 10
    Medium-sized Companies
    No answers on this topic
    LiveAgent
    Score8.8 out of 10
    Enterprises
    No answers on this topic
    Front
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Sansan Scan (discontinued)Web+Center
    Likelihood to Recommend
    10.0
    (1 ratings)
    9.0
    (2 ratings)
    Support Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Sansan Scan (discontinued)Web+Center
    Likelihood to Recommend
    Discontinued Products
    Sansan Scan to Salesforce is well suited for scanning multiple business cards into Salesforce.
    Incentivized
    Read full review
    Internet Software Sciences
    It works well with any type of help desk/support system. This includes information technology but could be applied to any type of technical support service. It can also be modified quickly to create a totally different type of software package such as an indexing program for libraries and archives or it could be used as a permit management system. The software is very flexible and can be tailored to almost any need.
    Incentivized
    Read full review
    Pros
    Discontinued Products
    • Quick and accurate scanning of multiple cards at once.
    • Simple to use.
    • Simple to make edits when importing into Salesforce.
    Incentivized
    Read full review
    Internet Software Sciences
    • Web+Center keeps a searchable knowledge base of all past issues. This makes it easy to search for solutions to recurring issues.
    • Web+Center makes it easy to see where techs are spending their time and also to see which techs are your top producers.
    • The automated email and text message alerts are great to alert techs right away to reported problems.
    Incentivized
    Read full review
    Cons
    Discontinued Products
    • I told Scan to Salesforce that I would appreciate an improvement that auto-corrects for all-capital letters, replacing them with lower case. They are currently looking into a fix.
    Incentivized
    Read full review
    Internet Software Sciences
    • I have read reviews where some people comment that the interface "looks dated". I am a believer in function over form. The interface is just eye candy and if it works well, why would you want to re-code software just to make it look different? I like the interface and can quickly find the functions I need. As for room for improvement? Well, that would depend on your location and what types of data you prefer to have access to. For me, the program is great the way it is.
    Incentivized
    Read full review
    Support Rating
    Discontinued Products
    They are great
    Incentivized
    Read full review
    Internet Software Sciences
    No answers on this topic
    Alternatives Considered
    Discontinued Products
    We tried another app, and it wasn't as quick or accurate.
    Incentivized
    Read full review
    Internet Software Sciences
    We've been using Web+Center so long, that I can't even remember what offerings we evaluated. We haven't felt the need to look at others because Web+Center just works for us.
    Incentivized
    Read full review
    Return on Investment
    Discontinued Products
    • Saved 30-45 minutes each day.
    • Allows me to engage with leads by email much more quickly.
    • Staying organized. (I can throw away old business cards after scanning)
    Incentivized
    Read full review
    Internet Software Sciences
    • I looked for years trying to find a great software package that did not require a loan to purchase. Web+Center was the perfect fit. Pricing is very affordable even for very small organizations. It is dependent on the number of technicians, not the number of customers.
    Incentivized
    Read full review
    ScreenShots

    Sansan Scan (discontinued) Screenshots

    Product screenshotProduct screenshotProduct screenshot

    Web+Center Screenshots

    Screenshot of Tech+Mobile Interface - Mobile app for techs