SAP Analytics Cloud vs. Zendesk Explore

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SAP Analytics Cloud
Score 8.5 out of 10
N/A
The SAP Analytics Cloud solution brings together analytics and planning with integration to SAP applications and access to heterogenous data sources. As the analytics and planning solution within SAP Business Technology Platform, SAP Analytics Cloud supports trusted insights and integrated planning processes enterprise-wide to help make decisions without doubt.
$36
per month per user
Zendesk Explore
Score 7.9 out of 10
N/A
Zendesk offers Explore, a business intelligence and customer analytics tool which integrates with the Zendesk suite featuring ticket analytics, custom fields, dashboards, and other features. Zendesk is migrating customers of the BIME analytics product, which is approaching end of support, to Zendesk Explore in 2019.N/A
Pricing
SAP Analytics CloudZendesk Explore
Editions & Modules
SAP Analytics Cloud for Business Intelligence
$36.00
per month per user
SAP Analytics Cloud for Planning
Price upon request
per month per user
No answers on this topic
Offerings
Pricing Offerings
SAP Analytics CloudZendesk Explore
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsGet started on your 30-day trial with SAP Analytics Cloud, supporting analytics enterprise-wide. Extend it up to 90 days if you want to.
More Pricing Information
Community Pulse
SAP Analytics CloudZendesk Explore
Top Pros
Top Cons
Features
SAP Analytics CloudZendesk Explore
BI Standard Reporting
Comparison of BI Standard Reporting features of Product A and Product B
SAP Analytics Cloud
8.0
247 Ratings
2% above category average
Zendesk Explore
9.0
9 Ratings
10% above category average
Pixel Perfect reports7.9204 Ratings7.15 Ratings
Customizable dashboards8.1242 Ratings10.09 Ratings
Report Formatting Templates7.9220 Ratings10.07 Ratings
Ad-hoc Reporting
Comparison of Ad-hoc Reporting features of Product A and Product B
SAP Analytics Cloud
7.9
257 Ratings
4% below category average
Zendesk Explore
8.5
9 Ratings
5% above category average
Drill-down analysis8.0248 Ratings9.59 Ratings
Formatting capabilities7.9245 Ratings9.09 Ratings
Integration with R or other statistical packages7.8190 Ratings5.65 Ratings
Report sharing and collaboration7.9235 Ratings10.09 Ratings
Report Output and Scheduling
Comparison of Report Output and Scheduling features of Product A and Product B
SAP Analytics Cloud
8.1
242 Ratings
1% below category average
Zendesk Explore
8.6
9 Ratings
3% above category average
Publish to Web8.1208 Ratings7.76 Ratings
Publish to PDF8.2233 Ratings9.07 Ratings
Report Versioning8.1202 Ratings9.03 Ratings
Report Delivery Scheduling7.9194 Ratings9.07 Ratings
Delivery to Remote Servers00 Ratings8.54 Ratings
Data Discovery and Visualization
Comparison of Data Discovery and Visualization features of Product A and Product B
SAP Analytics Cloud
7.8
250 Ratings
4% above category average
Zendesk Explore
7.7
7 Ratings
4% below category average
Pre-built visualization formats (heatmaps, scatter plots etc.)7.8239 Ratings7.46 Ratings
Location Analytics / Geographic Visualization7.8232 Ratings7.66 Ratings
Predictive Analytics8.0236 Ratings6.45 Ratings
Pattern Recognition and Data Mining7.834 Ratings9.43 Ratings
Access Control and Security
Comparison of Access Control and Security features of Product A and Product B
SAP Analytics Cloud
8.2
256 Ratings
5% below category average
Zendesk Explore
9.2
9 Ratings
8% above category average
Multi-User Support (named login)8.1235 Ratings9.58 Ratings
Role-Based Security Model8.1242 Ratings9.59 Ratings
Multiple Access Permission Levels (Create, Read, Delete)8.0233 Ratings8.07 Ratings
Report-Level Access Control8.145 Ratings9.04 Ratings
Single Sign-On (SSO)8.6236 Ratings10.07 Ratings
Mobile Capabilities
Comparison of Mobile Capabilities features of Product A and Product B
SAP Analytics Cloud
8.0
219 Ratings
3% above category average
Zendesk Explore
8.1
7 Ratings
2% above category average
Responsive Design for Web Access7.9208 Ratings6.85 Ratings
Mobile Application7.8180 Ratings8.42 Ratings
Dashboard / Report / Visualization Interactivity on Mobile8.1203 Ratings9.06 Ratings
Budgeting, Planning, and Forecasting
Comparison of Budgeting, Planning, and Forecasting features of Product A and Product B
SAP Analytics Cloud
7.9
274 Ratings
4% below category average
Zendesk Explore
-
Ratings
Long-term financial planning7.7233 Ratings00 Ratings
Financial budgeting7.8239 Ratings00 Ratings
Forecasting8.0246 Ratings00 Ratings
Scenario modeling7.5237 Ratings00 Ratings
Management reporting8.3265 Ratings00 Ratings
Consolidation and Close
Comparison of Consolidation and Close features of Product A and Product B
SAP Analytics Cloud
7.6
229 Ratings
4% below category average
Zendesk Explore
-
Ratings
Financial data consolidation7.5183 Ratings00 Ratings
Journal entries and reports7.7173 Ratings00 Ratings
Multi-currency management7.5188 Ratings00 Ratings
Intercompany Eliminations7.4143 Ratings00 Ratings
Minority Ownership7.5129 Ratings00 Ratings
Local and consolidated reporting8.0180 Ratings00 Ratings
Detailed Audit Trails7.6170 Ratings00 Ratings
Financial Reporting and Compliance
Comparison of Financial Reporting and Compliance features of Product A and Product B
SAP Analytics Cloud
8.0
254 Ratings
2% below category average
Zendesk Explore
-
Ratings
Financial Statement Reporting8.0213 Ratings00 Ratings
Management Reporting8.3244 Ratings00 Ratings
Excel-based Reporting8.0225 Ratings00 Ratings
Automated board and financial reporting8.1203 Ratings00 Ratings
XBRL support for regulatory filing7.7114 Ratings00 Ratings
Analytics and Reporting
Comparison of Analytics and Reporting features of Product A and Product B
SAP Analytics Cloud
8.2
277 Ratings
2% above category average
Zendesk Explore
-
Ratings
Personalized dashboards8.2270 Ratings00 Ratings
Color-coded scorecards8.2255 Ratings00 Ratings
KPIs8.4261 Ratings00 Ratings
Cost and profitability analysis8.3243 Ratings00 Ratings
Key Performance Indicator setting8.3246 Ratings00 Ratings
Benchmarking with external data7.7206 Ratings00 Ratings
Integration
Comparison of Integration features of Product A and Product B
SAP Analytics Cloud
7.5
258 Ratings
9% below category average
Zendesk Explore
-
Ratings
Flat file integration7.7244 Ratings00 Ratings
Excel data integration7.9247 Ratings00 Ratings
Direct links to 3rd-party data sources7.1226 Ratings00 Ratings
Application Program Interfaces (APIs) / Embedding
Comparison of Application Program Interfaces (APIs) / Embedding features of Product A and Product B
SAP Analytics Cloud
-
Ratings
Zendesk Explore
6.3
4 Ratings
22% below category average
REST API00 Ratings6.14 Ratings
Javascript API00 Ratings6.33 Ratings
iFrames00 Ratings6.03 Ratings
Java API00 Ratings5.93 Ratings
Themeable User Interface (UI)00 Ratings6.63 Ratings
Customizable Platform (Open Source)00 Ratings7.02 Ratings
Best Alternatives
SAP Analytics CloudZendesk Explore
Small Businesses
IBM Planning Analytics
IBM Planning Analytics
Score 8.2 out of 10
SAP Crystal
SAP Crystal
Score 9.0 out of 10
Medium-sized Companies
Centage
Centage
Score 9.6 out of 10
Reveal
Reveal
Score 10.0 out of 10
Enterprises
Oracle Fusion Cloud ERP
Oracle Fusion Cloud ERP
Score 7.7 out of 10
Jaspersoft Community Edition
Jaspersoft Community Edition
Score 9.7 out of 10
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User Ratings
SAP Analytics CloudZendesk Explore
Likelihood to Recommend
8.3
(298 ratings)
9.4
(9 ratings)
Likelihood to Renew
7.3
(7 ratings)
-
(0 ratings)
Usability
8.1
(219 ratings)
10.0
(2 ratings)
Support Rating
6.0
(75 ratings)
10.0
(2 ratings)
In-Person Training
9.0
(1 ratings)
-
(0 ratings)
Implementation Rating
4.1
(6 ratings)
-
(0 ratings)
User Testimonials
SAP Analytics CloudZendesk Explore
Likelihood to Recommend
SAP
SAP Analytics Cloud is great for big companies that want advanced data analysis and planning, especially when they need to work together in real-time or when people need to access data on their phones. It's like a super tool for predicting future trends in industries like retail or finance. SAC also works well for companies that use different types of computer systems because it can easily connect them. But, for small businesses that only need basic reports or don't have a lot of technical resources, a simpler tool might be better. If a company doesn't always have a good internet connection or if they're just starting with analytics, there might be other tools that work better.
Read full review
Zendesk
Compared to other analytics functions of other Ticket Management System, Zendesk Explore is the easiest to learn. Moreover, the learning curve is high. Once you pick up the fundamentals, you will be able to create all types of analytic reports. In addition, if you know basic coding or SQL, you can create your own metrics and attributes to capture extremely specific elements such as the tickets that contain a certain word or etc.
Read full review
Pros
SAP
  • It makes it easier yo analyse order and related records easily.
  • We can easily maintain and track the performance of employees in organisation.
  • Can easily track various aspects for the growth of an organisation thus allowing real time analysis and tracking of organisation's growth and performance.
Read full review
Zendesk
  • As with most "suite" products, if you already use other Zendesk features (Chat, Talk, etc), then Zendesk Explore adds an extra facet to the customer experience. The more we know about our clientele, the better we can understand/anticipate their needs.
  • I like that we can get as in-depth as we feel is necessary. For example, is just one customer having an issue? Or are many experiencing a similar problem? We can better rack this type of trend using Explore.
  • Our team can dive deep into the data based on exactly what we're looking for. If the marketing team wants a certain kind of segment, we can give them that info. If we want to sort by date or another set of parameters, we can do that as well.
Read full review
Cons
SAP
  • Complexity in Data Modeling
  • SAC supports various data sources, but improvements in the ease of connecting to and integrating with certain data repositories, especially non-SAP databases, would enhance the platform's versatility and integration capabilities.
  • An offline mode for SAC could be valuable for users who need to access and analyze data without an internet connection. Additionally, optimizing performance for large datasets and complex visualizations would contribute to a smoother user experience.
Read full review
Zendesk
  • Flexibility: the platform is somewhat limited for the creation of "non-standard" metrics
  • It is complicated to create dashboards with no previous Zendesk Explore knowledge
  • The reliability of Zendesk Explore has not been great: we had at least 5 situations when the dashboard was not showing data and had to approach Customer service for support
Read full review
Likelihood to Renew
SAP
There’s no doubt I will renew SAP Analytics Cloud. It is the most vital tool in our organization that makes it seamless to make rapid business decisions by collecting, modeling and visualizing data in real-time.
Read full review
Zendesk
No answers on this topic
Usability
SAP
Considering the feedback and improvements made over time, users often rate SAP Analytics Cloud's usability in the range of 7 to 9 out of 10. Positive aspects include its integration capabilities, collaborative features, and the ability to create visually appealing dashboards. Some users, however, may note a learning curve or desire additional customization options.
Read full review
Zendesk
As previously mentioned, Zendesk Explore is easy to use. There are lots of materials in Zendesk Community. In addition, the live support will also help a lot in learning Zendesk Explore, especially for beginners. Zendesk Explore might be difficult at first to learn, but anyone could learn it in just 7 days. Once the fundamentals are locked in, moving from that place to becoming an amateur at Zendesk Explore is extremely easy. Lastly, if you know basic coding and SQL, you can be a pro at it already.
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Support Rating
SAP
Since the implementation stage, the support team has been very helpful and assisting. Even in the later stages, the tech team had quite a rapid response. In general, SAP has provided us with great customer support, let it be for a specific product of SAP or for integration of different modules.
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Zendesk
Support for all of Zendesk has exceeding my expectations. This company will always get a 10 out of 10 in my book. Any question you have they make sure you have the answer plus a step-by-step guide on how to do each step so you are set up for success!
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In-Person Training
SAP
Good videos and reference material available in SAP Portal.
Read full review
Zendesk
No answers on this topic
Implementation Rating
SAP
SAC is a simple solution ad it works fine when connecting it to other SAP tools. On the other hand, connecting it to third party solutions brings difficulties when there's no previous design and the objetives are not clear. It is really important to integrate Business users from the start to provide with valuable business insights
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Zendesk
No answers on this topic
Alternatives Considered
SAP
SAP is a product/solution that contains extra capabilities that might be considered an enhancement; SAP Analytics Cloud models are based on a huge data collection, and numerous models can be integrated. When coupled with different SAP systems, Analytics Cloud has a common dataset architecture; this software also includes improved analytics capabilities.
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Zendesk
Zendesk Explore is more user friendly and the software plus maintenance cost is less. The report section is more detailed and no lag while creating report for a large data source. The report segments and formats are editable which make it more convenient to make a report according to a requirement for an individual.
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Return on Investment
SAP
  • In general, SAC is a comprehensive analytics platform that offers a range of capabilities for data visualization, reporting, planning, and predictive analytics. It is particularly well-suited for businesses that use SAP systems and are looking to gain insight into their data in a single, integrated platform.
Read full review
Zendesk
  • Money saved due to proper staffing.
  • Happier Staff- proper staffing ensures no one is overworked.
  • Ability to quickly pinpoint where issues are and why.
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