What users are saying about
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Top Rated
352 Ratings
19 Ratings

SAP Analytics Cloud

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Top Rated
352 Ratings
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Score 8.6 out of 100
19 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

SAP Analytics Cloud

SAP Data Analytics is a great tool for getting live and predictive analytics of the organizational data for multiple data sources. It is easy to integrate multiple resources with the SAP Analytics cloud and get a holistic view of business in a fraction of time. Organizations looking for a reliable business intelligence and data analytics tool should try SAP Analytics Cloud.
Rashid Hassan | TrustRadius Reviewer

Zendesk Explore

Compared to other analytics functions of other Ticket Management System, Zendesk Explore is the easiest to learn. Moreover, the learning curve is high. Once you pick up the fundamentals, you will be able to create all types of analytic reports. In addition, if you know basic coding or SQL, you can create your own metrics and attributes to capture extremely specific elements such as the tickets that contain a certain word or etc.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

BI Standard Reporting

SAP Analytics Cloud
8.8
Zendesk Explore
9.1
Pixel Perfect reports
SAP Analytics Cloud
8.7
Zendesk Explore
9.0
Customizable dashboards
SAP Analytics Cloud
9.0
Zendesk Explore
9.9
Report Formatting Templates
SAP Analytics Cloud
8.5
Zendesk Explore
8.4

Ad-hoc Reporting

SAP Analytics Cloud
8.6
Zendesk Explore
9.7
Drill-down analysis
SAP Analytics Cloud
8.6
Zendesk Explore
9.9
Formatting capabilities
SAP Analytics Cloud
8.5
Zendesk Explore
9.8
Integration with R or other statistical packages
SAP Analytics Cloud
8.4
Zendesk Explore
9.9
Report sharing and collaboration
SAP Analytics Cloud
8.9
Zendesk Explore
8.9

Report Output and Scheduling

SAP Analytics Cloud
8.8
Zendesk Explore
6.6
Publish to Web
SAP Analytics Cloud
8.7
Zendesk Explore
7.0
Publish to PDF
SAP Analytics Cloud
8.9
Zendesk Explore
7.0
Report Versioning
SAP Analytics Cloud
8.8
Zendesk Explore
4.0
Report Delivery Scheduling
SAP Analytics Cloud
8.7
Zendesk Explore
8.4

Data Discovery and Visualization

SAP Analytics Cloud
8.7
Zendesk Explore
9.0
Pre-built visualization formats (heatmaps, scatter plots etc.)
SAP Analytics Cloud
8.9
Zendesk Explore
10.0
Location Analytics / Geographic Visualization
SAP Analytics Cloud
8.6
Zendesk Explore
8.6
Predictive Analytics
SAP Analytics Cloud
8.5
Zendesk Explore
8.5

Access Control and Security

SAP Analytics Cloud
8.9
Zendesk Explore
8.7
Multi-User Support (named login)
SAP Analytics Cloud
9.0
Zendesk Explore
10.0
Role-Based Security Model
SAP Analytics Cloud
8.8
Zendesk Explore
7.2
Multiple Access Permission Levels (Create, Read, Delete)
SAP Analytics Cloud
8.8
Zendesk Explore
8.5
Single Sign-On (SSO)
SAP Analytics Cloud
9.1
Zendesk Explore
9.0

Mobile Capabilities

SAP Analytics Cloud
8.5
Zendesk Explore
5.6
Responsive Design for Web Access
SAP Analytics Cloud
8.6
Zendesk Explore
7.0
Dedicated iOS Application
SAP Analytics Cloud
8.6
Zendesk Explore
Dedicated Android Application
SAP Analytics Cloud
8.5
Zendesk Explore
Dashboard / Report / Visualization Interactivity on Mobile
SAP Analytics Cloud
8.3
Zendesk Explore
4.1

Budgeting, Planning, and Forecasting

SAP Analytics Cloud
8.8
Zendesk Explore
Long-term financial planning
SAP Analytics Cloud
8.7
Zendesk Explore
Financial budgeting
SAP Analytics Cloud
8.6
Zendesk Explore
Forecasting
SAP Analytics Cloud
9.0
Zendesk Explore
Scenario modeling
SAP Analytics Cloud
8.7
Zendesk Explore
Management reporting
SAP Analytics Cloud
9.0
Zendesk Explore

Consolidation and Close

SAP Analytics Cloud
8.5
Zendesk Explore
Financial data consolidation
SAP Analytics Cloud
8.7
Zendesk Explore
Journal entries and reports
SAP Analytics Cloud
8.8
Zendesk Explore
Multi-currency management
SAP Analytics Cloud
8.1
Zendesk Explore
Intercompany Eliminations
SAP Analytics Cloud
8.6
Zendesk Explore
Minority Ownership
SAP Analytics Cloud
8.4
Zendesk Explore
Local and consolidated reporting
SAP Analytics Cloud
8.7
Zendesk Explore
Detailed Audit Trails
SAP Analytics Cloud
8.4
Zendesk Explore

Financial Reporting and Compliance

SAP Analytics Cloud
8.6
Zendesk Explore
Financial Statement Reporting
SAP Analytics Cloud
8.6
Zendesk Explore
Management Reporting
SAP Analytics Cloud
8.8
Zendesk Explore
Excel-based Reporting
SAP Analytics Cloud
8.7
Zendesk Explore
Automated board and financial reporting
SAP Analytics Cloud
8.4
Zendesk Explore
XBRL support for regulatory filing
SAP Analytics Cloud
8.4
Zendesk Explore

Analytics

SAP Analytics Cloud
8.9
Zendesk Explore
Personalized dashboards
SAP Analytics Cloud
9.1
Zendesk Explore
Color-coded scorecards
SAP Analytics Cloud
9.1
Zendesk Explore
KPIs
SAP Analytics Cloud
9.1
Zendesk Explore
Cost and profitability analysis
SAP Analytics Cloud
8.7
Zendesk Explore
Key Performance Indicator setting
SAP Analytics Cloud
8.9
Zendesk Explore
Benchmarking with external data
SAP Analytics Cloud
8.5
Zendesk Explore

Integration

SAP Analytics Cloud
8.8
Zendesk Explore
Flat file integration
SAP Analytics Cloud
8.9
Zendesk Explore
Excel data integration
SAP Analytics Cloud
9.1
Zendesk Explore
Direct links to 3rd-party data sources
SAP Analytics Cloud
8.4
Zendesk Explore

Application Program Interfaces (APIs) / Embedding

SAP Analytics Cloud
Zendesk Explore
10.0
REST API
SAP Analytics Cloud
Zendesk Explore
10.0

Pros

SAP Analytics Cloud

  • Enterprise planning capabilities available on SAP Analytics Cloud make it easy to connect transactions in our daily insights and easily accessible on the dashboard.
  • With SAP Analytics Cloud, it has been effective to collect disjointed data from multiple repositories, which we connect in one cloud tool to ease analysis.
  • SAP Analytics Cloud has reduced data scientists' intervention by allocating self-service data analysis to our team.
Andrew Spisak | TrustRadius Reviewer

Zendesk Explore

  • As with most "suite" products, if you already use other Zendesk features (Chat, Talk, etc), then Zendesk Explore adds an extra facet to the customer experience. The more we know about our clientele, the better we can understand/anticipate their needs.
  • I like that we can get as in-depth as we feel is necessary. For example, is just one customer having an issue? Or are many experiencing a similar problem? We can better rack this type of trend using Explore.
  • Our team can dive deep into the data based on exactly what we're looking for. If the marketing team wants a certain kind of segment, we can give them that info. If we want to sort by date or another set of parameters, we can do that as well.
Anonymous | TrustRadius Reviewer

Cons

SAP Analytics Cloud

  • Sometimes the uploading of data requires a lot of time and [a] very fast internet connection which results in failure of data uploading.
  • Little guidance in the form of reference/hints regarding what type of data to be uploaded should be provided on various sections of the software to make it more user-friendly for [the] layman.
  • Data Modeling needs to be polished a little more. Data models often require complete reworking for minor changes such as changes in [the] format required.
Anonymous | TrustRadius Reviewer

Zendesk Explore

  • More detailed pieces of training on where to find datasets/queries.
  • Have demo reports to do live trainings; instead of watching videos.
  • Have a key as to what all of the datasets mean.
  • Have a pop-up that analyzes the data "looks like your csat dropped this week!" etc...
Alexandra Rouzier | TrustRadius Reviewer

Usability

SAP Analytics Cloud

SAP Analytics Cloud 8.9
Based on 53 answers
Overall usability of SAP Analytics Cloud is very effective and sufficient. While we were striving to give an amazing user experience to our organizational viewers, SAP Analytics Cloud provides view time undo/redo, Ghost loading Indicator, tooltips, the configuration of Visualization, and Controls Discoverability. These are a few solid reasons we consider it better than other existing cloud platforms.
Fazal Gilani | TrustRadius Reviewer

Zendesk Explore

Zendesk Explore 10.0
Based on 2 answers
As previously mentioned, Zendesk Explore is easy to use. There are lots of materials in Zendesk Community. In addition, the live support will also help a lot in learning Zendesk Explore, especially for beginners. Zendesk Explore might be difficult at first to learn, but anyone could learn it in just 7 days. Once the fundamentals are locked in, moving from that place to becoming an amateur at Zendesk Explore is extremely easy. Lastly, if you know basic coding and SQL, you can be a pro at it already.
Anonymous | TrustRadius Reviewer

Support Rating

SAP Analytics Cloud

SAP Analytics Cloud 9.1
Based on 54 answers
I haven’t interacted with support since whenever there is an issue we inform our technical support to collaborate with vendor customer success team. I guess they are responsive and knowledgeable since their is no time that we have ever faced the error for more than an hour.
Kelly McConnell | TrustRadius Reviewer

Zendesk Explore

Zendesk Explore 10.0
Based on 2 answers
Support for all of Zendesk has exceeding my expectations. This company will always get a 10 out of 10 in my book. Any question you have they make sure you have the answer plus a step-by-step guide on how to do each step so you are set up for success!
Alexandra Rouzier | TrustRadius Reviewer

In-Person Training

SAP Analytics Cloud

SAP Analytics Cloud 9.0
Based on 1 answer
Good videos and reference material available in SAP Portal.
Dharmesh Shah | TrustRadius Reviewer

Zendesk Explore

No score
No answers yet
No answers on this topic

Implementation Rating

SAP Analytics Cloud

SAP Analytics Cloud 9.0
Based on 1 answer
SAP Analytics Cloud combined features of analytics and cloud offering.
Dharmesh Shah | TrustRadius Reviewer

Zendesk Explore

No score
No answers yet
No answers on this topic

Alternatives Considered

SAP Analytics Cloud

SAP Analytics Cloud is the only tool to offer extensive planning capabilities. It is the only cloud solution where you have all three planning, predictive and BI solutions in a single framework. Even though the competitors are mature and advanced in providing visualization options, aggressive investment in SAC by SAP is giving a positive outlook for the future.
Anonymous | TrustRadius Reviewer

Zendesk Explore

For support data, we have only used Explore because it came with our ZenDesk membership. So I can't speak to other solutions! That said, it's awesome to have Knowledge Base and support data in one place.
Julie Pinto | TrustRadius Reviewer

Return on Investment

SAP Analytics Cloud

  • Many steps of paperwork to check and predict the market situation have been eliminated with the help of SAC software and we have direct access to the information that is needed.
  • Identify profitable and low-profit sections on a monthly basis and decide whether to continue or change the use of those sections.
Niloofar Keshvari Nia | TrustRadius Reviewer

Zendesk Explore

  • Identify surge ticket periods which help planning.
  • Identify CSAT Trend and use the data to improve customer satisfaction.
  • Identify SLA Trend and use the data to reduce turnaround time.
  • Identify 1-Touch % and use the data to improve response.
Anonymous | TrustRadius Reviewer

Pricing Details

SAP Analytics Cloud

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP Analytics Cloud Editions & Modules

Edition
SAP Analytics Cloud for Business Intelligence$36.001
SAP Analytics Cloud for PlanningContact sales
  1. Per User/Per Month
  2. none
Additional Pricing Details
90-day free trial available.

Zendesk Explore

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zendesk Explore Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

SAP Analytics Cloud
8.7
Zendesk Explore
9.9

Usability

SAP Analytics Cloud
8.9
Zendesk Explore
10.0

Support Rating

SAP Analytics Cloud
9.1
Zendesk Explore
10.0

In-Person Training

SAP Analytics Cloud
9.0
Zendesk Explore

Implementation Rating

SAP Analytics Cloud
9.0
Zendesk Explore

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