What users are saying about
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Top Rated
561 Ratings
28 Ratings

SAP Analytics Cloud

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Top Rated
561 Ratings
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Score 8.5 out of 100
28 Ratings
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Score 7.4 out of 100

Feature Set Ratings

  • SAP Analytics Cloud ranks higher in 2 feature sets: Report Output and Scheduling, Mobile Capabilities
  • Zendesk Explore ranks higher in 4 feature sets: BI Standard Reporting, Ad-hoc Reporting, Data Discovery and Visualization, Access Control and Security

BI Standard Reporting

8.0

SAP Analytics Cloud

80%
9.0

Zendesk Explore

90%
Zendesk Explore ranks higher in 3/3 features

Pixel Perfect reports

7.6
76%
160 Ratings
8.8
88%
2 Ratings

Customizable dashboards

8.3
83%
186 Ratings
10.0
100%
5 Ratings

Report Formatting Templates

8.1
81%
175 Ratings
8.1
81%
3 Ratings

Ad-hoc Reporting

8.1

SAP Analytics Cloud

81%
9.8

Zendesk Explore

98%
Zendesk Explore ranks higher in 4/4 features

Drill-down analysis

8.0
80%
192 Ratings
10.0
100%
5 Ratings

Formatting capabilities

8.0
80%
189 Ratings
10.0
100%
5 Ratings

Integration with R or other statistical packages

8.1
81%
154 Ratings
10.0
100%
2 Ratings

Report sharing and collaboration

8.3
83%
183 Ratings
9.2
92%
5 Ratings

Report Output and Scheduling

8.2

SAP Analytics Cloud

82%
6.7

Zendesk Explore

67%
SAP Analytics Cloud ranks higher in 4/4 features

Publish to Web

8.3
83%
169 Ratings
7.0
70%
3 Ratings

Publish to PDF

8.4
84%
181 Ratings
7.7
77%
4 Ratings

Report Versioning

8.1
81%
156 Ratings
4.0
40%
1 Rating

Report Delivery Scheduling

8.1
81%
150 Ratings
8.1
81%
4 Ratings

Data Discovery and Visualization

8.0

SAP Analytics Cloud

80%
9.2

Zendesk Explore

92%
Zendesk Explore ranks higher in 3/3 features

Pre-built visualization formats (heatmaps, scatter plots etc.)

8.2
82%
190 Ratings
10.0
100%
3 Ratings

Location Analytics / Geographic Visualization

8.0
80%
186 Ratings
8.9
89%
3 Ratings

Predictive Analytics

8.0
80%
189 Ratings
8.9
89%
2 Ratings

Access Control and Security

8.4

SAP Analytics Cloud

84%
8.8

Zendesk Explore

88%
Zendesk Explore ranks higher in 3/4 features

Multi-User Support (named login)

8.4
84%
183 Ratings
10.0
100%
4 Ratings

Role-Based Security Model

8.4
84%
188 Ratings
7.8
78%
5 Ratings

Multiple Access Permission Levels (Create, Read, Delete)

8.3
83%
184 Ratings
8.9
89%
4 Ratings

Single Sign-On (SSO)

8.6
86%
184 Ratings
8.8
88%
5 Ratings

Mobile Capabilities

7.9

SAP Analytics Cloud

79%
5.6

Zendesk Explore

56%
SAP Analytics Cloud ranks higher in 3/3 features

Responsive Design for Web Access

8.0
80%
165 Ratings
7.0
70%
1 Rating

Mobile Application

7.7
77%
160 Ratings
N/A
0 Ratings

Dashboard / Report / Visualization Interactivity on Mobile

7.8
78%
160 Ratings
4.3
43%
3 Ratings

Budgeting, Planning, and Forecasting

8.0

SAP Analytics Cloud

80%

Zendesk Explore

Feature Set Not Supported
N/A
SAP Analytics Cloud ranks higher in 5/5 features

Long-term financial planning

8.1
81%
179 Ratings
N/A
0 Ratings

Financial budgeting

8.0
80%
180 Ratings
N/A
0 Ratings

Forecasting

8.0
80%
186 Ratings
N/A
0 Ratings

Scenario modeling

7.8
78%
183 Ratings
N/A
0 Ratings

Management reporting

8.3
83%
197 Ratings
N/A
0 Ratings

Consolidation and Close

8.1

SAP Analytics Cloud

81%

Zendesk Explore

Feature Set Not Supported
N/A
SAP Analytics Cloud ranks higher in 7/7 features

Financial data consolidation

8.0
80%
139 Ratings
N/A
0 Ratings

Journal entries and reports

8.0
80%
136 Ratings
N/A
0 Ratings

Multi-currency management

7.9
79%
148 Ratings
N/A
0 Ratings

Intercompany Eliminations

8.2
82%
113 Ratings
N/A
0 Ratings

Minority Ownership

8.0
80%
104 Ratings
N/A
0 Ratings

Local and consolidated reporting

8.5
85%
139 Ratings
N/A
0 Ratings

Detailed Audit Trails

8.2
82%
136 Ratings
N/A
0 Ratings

Financial Reporting and Compliance

8.1

SAP Analytics Cloud

81%

Zendesk Explore

Feature Set Not Supported
N/A
SAP Analytics Cloud ranks higher in 5/5 features

Financial Statement Reporting

8.0
80%
161 Ratings
N/A
0 Ratings

Management Reporting

8.3
83%
186 Ratings
N/A
0 Ratings

Excel-based Reporting

8.1
81%
178 Ratings
N/A
0 Ratings

Automated board and financial reporting

8.0
80%
157 Ratings
N/A
0 Ratings

XBRL support for regulatory filing

8.1
81%
95 Ratings
N/A
0 Ratings

Analytics and Reporting

8.3

SAP Analytics Cloud

83%

Zendesk Explore

Feature Set Not Supported
N/A
SAP Analytics Cloud ranks higher in 6/6 features

Personalized dashboards

8.5
85%
210 Ratings
N/A
0 Ratings

Color-coded scorecards

8.3
83%
198 Ratings
N/A
0 Ratings

KPIs

8.4
84%
203 Ratings
N/A
0 Ratings

Cost and profitability analysis

8.4
84%
188 Ratings
N/A
0 Ratings

Key Performance Indicator setting

8.4
84%
191 Ratings
N/A
0 Ratings

Benchmarking with external data

7.9
79%
164 Ratings
N/A
0 Ratings

Integration

8.1

SAP Analytics Cloud

81%

Zendesk Explore

Feature Set Not Supported
N/A
SAP Analytics Cloud ranks higher in 3/3 features

Flat file integration

8.4
84%
193 Ratings
N/A
0 Ratings

Excel data integration

8.4
84%
196 Ratings
N/A
0 Ratings

Direct links to 3rd-party data sources

7.6
76%
181 Ratings
N/A
0 Ratings

Application Program Interfaces (APIs) / Embedding

SAP Analytics Cloud

Feature Set Not Supported
N/A
10.0

Zendesk Explore

100%
Zendesk Explore ranks higher in 1/1 features

REST API

N/A
0 Ratings
10.0
100%
1 Rating

Attribute Ratings

  • SAP Analytics Cloud is rated higher in 1 area: Likelihood to Recommend
  • Zendesk Explore is rated higher in 2 areas: Usability, Support Rating

Likelihood to Recommend

8.4

SAP Analytics Cloud

84%
224 Ratings
7.3

Zendesk Explore

73%
5 Ratings

Likelihood to Renew

8.7

SAP Analytics Cloud

87%
3 Ratings

Zendesk Explore

N/A
0 Ratings

Usability

8.2

SAP Analytics Cloud

82%
145 Ratings
10.0

Zendesk Explore

100%
2 Ratings

Support Rating

8.3

SAP Analytics Cloud

83%
77 Ratings
10.0

Zendesk Explore

100%
2 Ratings

In-Person Training

9.0

SAP Analytics Cloud

90%
1 Rating

Zendesk Explore

N/A
0 Ratings

Implementation Rating

8.0

SAP Analytics Cloud

80%
4 Ratings

Zendesk Explore

N/A
0 Ratings

Likelihood to Recommend

SAP

Having used sap cloud analytics for some time, It has been progressively helpful in analytic features, and it can work pretty fine for marketers and business management especially reports analysis of some key data sets and many more business operations.
Read full review

Zendesk

Compared to other analytics functions of other Ticket Management System, Zendesk Explore is the easiest to learn. Moreover, the learning curve is high. Once you pick up the fundamentals, you will be able to create all types of analytic reports. In addition, if you know basic coding or SQL, you can create your own metrics and attributes to capture extremely specific elements such as the tickets that contain a certain word or etc.
Read full review

Pros

SAP

  • Data analytics and reporting which is very eseential in dealing with huge data analysis
  • Modelling of data is made possible with this tool
  • Forecasting and planning is key essential in sap analytics and is pivotal element in this tool
  • Integration works superb and with ease
Read full review

Zendesk

  • As with most "suite" products, if you already use other Zendesk features (Chat, Talk, etc), then Zendesk Explore adds an extra facet to the customer experience. The more we know about our clientele, the better we can understand/anticipate their needs.
  • I like that we can get as in-depth as we feel is necessary. For example, is just one customer having an issue? Or are many experiencing a similar problem? We can better rack this type of trend using Explore.
  • Our team can dive deep into the data based on exactly what we're looking for. If the marketing team wants a certain kind of segment, we can give them that info. If we want to sort by date or another set of parameters, we can do that as well.
Read full review

Cons

SAP

  • Some tools such as graphics, optimization or dropdown menus are not compatible with the mobile version, and this absurdly limits our work.
  • It would be ideal to have greater capacity for expression, a greater number of sources, graphs and tables that facilitate the dynamics of the reports, would allow a better adaptation to our work and would help to understand the data in a more significant way.
Read full review

Zendesk

  • More detailed pieces of training on where to find datasets/queries.
  • Have demo reports to do live trainings; instead of watching videos.
  • Have a key as to what all of the datasets mean.
  • Have a pop-up that analyzes the data "looks like your csat dropped this week!" etc...
Read full review

Pricing Details

SAP Analytics Cloud

Starting Price

$36 per month per user

Editions & Modules

SAP Analytics Cloud editions and modules pricing
EditionModules
SAP Analytics Cloud for Business Intelligence$36.001
SAP Analytics Cloud for PlanningPrice upon request2

Footnotes

  1. per month per user
  2. per month per user

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Get started on your 30-day trial with SAP Analytics Cloud, supporting analytics enterprise-wide. Extend it up to 90 days if you want to.

Pricing Info

Zendesk Explore

Starting Price

Editions & Modules

Zendesk Explore editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    SAP

    SAP Analytical Cloud is providing all the features that I can do reports in an interactive way along with Predictive analysis. The latest updates from SAP also helps to fulfill the market needs in reporting.
    Read full review

    Zendesk

    No answers on this topic

    Usability

    SAP

    Because, in my opinion, SAP Analytics Cloud ( SAC ) has a very high level of usability. Another convenience offered by SAC is access that can be done anywhere. For example, you have to work outside the office but still, need to access the SAC. As long as you have an internet connection, SAC can be fully accessed.
    Read full review

    Zendesk

    As previously mentioned, Zendesk Explore is easy to use. There are lots of materials in Zendesk Community. In addition, the live support will also help a lot in learning Zendesk Explore, especially for beginners. Zendesk Explore might be difficult at first to learn, but anyone could learn it in just 7 days. Once the fundamentals are locked in, moving from that place to becoming an amateur at Zendesk Explore is extremely easy. Lastly, if you know basic coding and SQL, you can be a pro at it already.
    Read full review

    Support Rating

    SAP

    Since the implementation stage, the support team has been very helpful and assisting. Even in the later stages, the tech team had quite a rapid response. In general, SAP has provided us with great customer support, let it be for a specific product of SAP or for integration of different modules.
    Read full review

    Zendesk

    Support for all of Zendesk has exceeding my expectations. This company will always get a 10 out of 10 in my book. Any question you have they make sure you have the answer plus a step-by-step guide on how to do each step so you are set up for success!
    Read full review

    In-Person Training

    SAP

    Good videos and reference material available in SAP Portal.
    Read full review

    Zendesk

    No answers on this topic

    Implementation Rating

    SAP

    SAC is a simple solution ad it works fine when connecting it to other SAP tools. On the other hand, connecting it to third party solutions brings difficulties when there's no previous design and the objetives are not clear. It is really important to integrate Business users from the start to provide with valuable business insights
    Read full review

    Zendesk

    No answers on this topic

    Alternatives Considered

    SAP

    I like this tool is cloud-based architecture, no desktop installation required. Device agnostic. A single platform for BI, planning predictive snd app development. Live connectivity. Seamless Integrations with data sources. Great support team. Single source for everything. UI is very user friendly and easy for the new Users. All-time availability of charts to those who have access to parts and especially, responsive and proactive.
    Read full review

    Zendesk

    For support data, we have only used Explore because it came with our ZenDesk membership. So I can't speak to other solutions! That said, it's awesome to have Knowledge Base and support data in one place.
    Read full review

    Return on Investment

    SAP

    • Helped us getting the exact user interests when we added surveys and some UX tweaks which were later linked to SAP.
    • Helps my organisation to create reports using real-time data which is captured from different data sources.
    • It has enabled us to explore and highlight days along with graphical representations easily.
    Read full review

    Zendesk

    • Identify surge ticket periods which help planning.
    • Identify CSAT Trend and use the data to improve customer satisfaction.
    • Identify SLA Trend and use the data to reduce turnaround time.
    • Identify 1-Touch % and use the data to improve response.
    Read full review

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