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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SAP Engagement Cloud

    Score6.6 out of 10
    N/ASAP Engagement Cloud (formerly SAP Emarsys) helps organizations power unique customer engagement experiences by connecting real-time customer insights with the operational signals that run the business.N/A

    SuperOffice CRM

    Score6 out of 10
    N/ASuperOffice CRM is a customer relationship management (CRM) software built as an integration with all Microsoft Office applications.N/A
    Pricing
    SAP Engagement CloudSuperOffice CRM
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    SAP Engagement CloudSuperOffice CRM
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeRequiredNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    SAP Engagement CloudSuperOffice CRM
    Considered Both Products
    SAP
    No answer on this topic
    SuperOffice AS
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    5 Answers
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    5 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    SAP Engagement CloudSuperOffice CRM
    Email & Online Marketing
    Comparison of Email & Online Marketing features of SAP Engagement Cloud and SuperOffice CRM
    Feature
    SAP Engagement Cloud
    6.5
    8 Ratings
    18% below category average
    SuperOffice CRM
    -
    Ratings
    WYSIWYG email editor7.36 Ratings00 Ratings
    Dynamic content8.06 Ratings00 Ratings
    Ability to test dynamic content4.07 Ratings00 Ratings
    Landing pages8.03 Ratings00 Ratings
    A/B testing7.07 Ratings00 Ratings
    Mobile optimization6.07 Ratings00 Ratings
    Email deliverability reporting6.38 Ratings00 Ratings
    List management4.38 Ratings00 Ratings
    Triggered drip sequences7.75 Ratings00 Ratings
    Lead Management
    Comparison of Lead Management features of SAP Engagement Cloud and SuperOffice CRM
    Feature
    SAP Engagement Cloud
    6.5
    5 Ratings
    20% below category average
    SuperOffice CRM
    -
    Ratings
    Lead nurturing automation6.05 Ratings00 Ratings
    Lead scoring and grading7.04 Ratings00 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of SAP Engagement Cloud and SuperOffice CRM
    Feature
    SAP Engagement Cloud
    6.9
    8 Ratings
    8% below category average
    SuperOffice CRM
    -
    Ratings
    Dashboards7.78 Ratings00 Ratings
    Standard reports7.08 Ratings00 Ratings
    Custom reports6.07 Ratings00 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of SAP Engagement Cloud and SuperOffice CRM
    Feature
    SAP Engagement Cloud
    7.0
    7 Ratings
    9% below category average
    SuperOffice CRM
    -
    Ratings
    API7.07 Ratings00 Ratings
    Role-based workflow & approvals6.04 Ratings00 Ratings
    Customizability6.07 Ratings00 Ratings
    Integration with Salesforce.com7.04 Ratings00 Ratings
    Integration with Microsoft Dynamics CRM9.02 Ratings00 Ratings
    Sales Force Automation
    Comparison of Sales Force Automation features of SAP Engagement Cloud and SuperOffice CRM
    Feature
    SAP Engagement Cloud
    -
    Ratings
    SuperOffice CRM
    6.8
    1 Ratings
    14% below category average
    Customer data management / contact management00 Ratings8.01 Ratings
    Workflow management00 Ratings6.01 Ratings
    Territory management00 Ratings6.01 Ratings
    Opportunity management00 Ratings8.01 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings7.01 Ratings
    Contract management00 Ratings8.01 Ratings
    Quote & order management00 Ratings6.01 Ratings
    Interaction tracking00 Ratings6.01 Ratings
    Channel / partner relationship management00 Ratings6.01 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of SAP Engagement Cloud and SuperOffice CRM
    Feature
    SAP Engagement Cloud
    -
    Ratings
    SuperOffice CRM
    6.3
    1 Ratings
    20% below category average
    Case management00 Ratings7.01 Ratings
    Call center management00 Ratings6.01 Ratings
    Help desk management00 Ratings6.01 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of SAP Engagement Cloud and SuperOffice CRM
    Feature
    SAP Engagement Cloud
    -
    Ratings
    SuperOffice CRM
    6.5
    1 Ratings
    17% below category average
    Lead management00 Ratings7.01 Ratings
    Email marketing00 Ratings6.01 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of SAP Engagement Cloud and SuperOffice CRM
    Feature
    SAP Engagement Cloud
    -
    Ratings
    SuperOffice CRM
    6.7
    1 Ratings
    14% below category average
    Task management00 Ratings7.01 Ratings
    Billing and invoicing management00 Ratings6.01 Ratings
    Reporting00 Ratings7.01 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of SAP Engagement Cloud and SuperOffice CRM
    Feature
    SAP Engagement Cloud
    -
    Ratings
    SuperOffice CRM
    6.7
    1 Ratings
    13% below category average
    Forecasting00 Ratings6.01 Ratings
    Pipeline visualization00 Ratings7.01 Ratings
    Customizable reports00 Ratings7.01 Ratings
    Customization
    Comparison of Customization features of SAP Engagement Cloud and SuperOffice CRM
    Feature
    SAP Engagement Cloud
    -
    Ratings
    SuperOffice CRM
    6.8
    1 Ratings
    12% below category average
    Custom fields00 Ratings8.01 Ratings
    Custom objects00 Ratings7.01 Ratings
    Scripting environment00 Ratings6.01 Ratings
    API for custom integration00 Ratings6.01 Ratings
    Security
    Comparison of Security features of SAP Engagement Cloud and SuperOffice CRM
    Feature
    SAP Engagement Cloud
    -
    Ratings
    SuperOffice CRM
    7.5
    1 Ratings
    11% below category average
    Single sign-on capability00 Ratings7.01 Ratings
    Role-based user permissions00 Ratings8.01 Ratings
    Social CRM
    Comparison of Social CRM features of SAP Engagement Cloud and SuperOffice CRM
    Feature
    SAP Engagement Cloud
    -
    Ratings
    SuperOffice CRM
    6.0
    1 Ratings
    22% below category average
    Social data00 Ratings6.01 Ratings
    Social engagement00 Ratings6.01 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of SAP Engagement Cloud and SuperOffice CRM
    Feature
    SAP Engagement Cloud
    -
    Ratings
    SuperOffice CRM
    7.0
    1 Ratings
    7% below category average
    Marketing automation00 Ratings8.01 Ratings
    Compensation management00 Ratings6.01 Ratings
    Platform
    Comparison of Platform features of SAP Engagement Cloud and SuperOffice CRM
    Feature
    SAP Engagement Cloud
    -
    Ratings
    SuperOffice CRM
    6.0
    1 Ratings
    24% below category average
    Mobile access00 Ratings6.01 Ratings
    Best Alternatives
    SAP Engagement CloudSuperOffice CRM
    Small Businesses
    Vbout
    Score9.9 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    Bloomreach
    Score9.2 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Iterable
    Score8.2 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    SAP Engagement CloudSuperOffice CRM
    Likelihood to Recommend
    7.7
    (10 ratings)
    7.0
    (1 ratings)
    Likelihood to Renew
    9.9
    (2 ratings)
    -
    (0 ratings)
    Usability
    -
    (0 ratings)
    7.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    7.0
    (1 ratings)
    Ease of integration
    5.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    SAP Engagement CloudSuperOffice CRM
    Likelihood to Recommend
    SAP
    Emarsys is well suited for any company with an established list of contacts and an interest in email marketing. It's easy to manage, scalable, and has plenty of customization features to make your emails your own. If you're ever stuck, the responsive customer service team will help you out. I recommend Emarsys for medium to large size companies.
    Incentivized
    Read full review
    SuperOffice AS
    Not the most modern or integrated crm in the world in my opinion. I feel that the user interface needs to be redone and modernized, the mobile app is outdated, and the cloud-based Microsoft Exchange calendar sync is way too expensive.
    Incentivized
    Read full review
    Pros
    SAP
    • It has the ability to reach maximum market chains.
    • It helps to keep our customer’s data confidential in any means.
    • It encourages one-to-one customer engagement which has helped us developing more trust in our customers.
    • It is targeting the required and interested audience for the organization.
    Incentivized
    Read full review
    SuperOffice AS
    • Customer relation management
    • Calendar management
    Incentivized
    Read full review
    Cons
    SAP
    • The email and content builder is significantly worse than other email marketing platforms I've used
    • Emails campaigns cannot be used in more than one automation flow
    • Amount of emails collected and being sent for smart insight are inaccurate
    • I've rarely completed a task without some type of user interface error
    • Customer service mostly directs you to help center on website
    • You have to pay extra for training
    • You have to pay extra for reporting in which the system cannot provide
    • Lengthy contract with a high price tag
    Read full review
    SuperOffice AS
    • User interface
    • Exchange calendar sync
    • Mobile app
    Incentivized
    Read full review
    Likelihood to Renew
    SAP
    We have no intention of changing Emarsys
    Incentivized
    Read full review
    SuperOffice AS
    No answers on this topic
    Usability
    SAP
    No answers on this topic
    SuperOffice AS
    UI/UX would need some love and modernization, mobile app is out of date in my opinion.
    Incentivized
    Read full review
    Support Rating
    SAP
    No answers on this topic
    SuperOffice AS
    No proper help or solutions in exchange calendar sync issues.
    Incentivized
    Read full review
    Alternatives Considered
    SAP
    Emarsys is the email specialist service giver for our whole association. We use it to send custom and mass messages to our clients across three distinct business divisions. Email advertising is one of our greatest income driving channels due to focusing on limitations from deals regions. We can arrive at our clients through email with pertinent data and advancements, all driving income for the business. I have not used any other product marketing automation services.
    Incentivized
    Read full review
    SuperOffice AS
    No answers on this topic
    Return on Investment
    SAP
    • From proficient and fast information assortment and converging to changing crude data into significant experiences, Emarsys gives you an answer that allows you to associate with your clients at an extremely close to home level and utilize that to additionally develop your business.
    • Reliable and giving cost effective services.
    Incentivized
    Read full review
    SuperOffice AS
    • Centralized customer information management
    • Return on investment
    Incentivized
    Read full review
    ScreenShots