SAP Engagement Cloud vs. Webex Engage
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
SAP Engagement Cloud | Score6.6 out of 10 | N/A | SAP Engagement Cloud (formerly SAP Emarsys) helps organizations power unique customer engagement experiences by connecting real-time customer insights with the operational signals that run the business. | N/A |
Webex Engage | Score10 out of 10 | N/A | From SMS, chat to messaging apps, Webex Engage (including the former IMIchat) equips agents with one interface to increase productivity and deliver the support customers expect. It supports both proactive agent and customer-initiated contact, so agents can have live conversations with customers over SMS, Live Chat, Apple Messages for Business, WhatsApp, Facebook Messenger, Twitter, and email. | N/A |
| SAP Engagement Cloud | Webex Engage | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| SAP Engagement Cloud | Webex Engage | |
|---|---|---|
| Considered Both Products | No answer on this topic | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
100% Would buy again 5 Answers | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
100% Happy with the feature set 5 Answers | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| SAP Engagement Cloud | Webex Engage | |||||||||||||||||||||||||||||||
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| Email & Online Marketing |
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| Lead Management |
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| Reporting & Analytics |
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| Platform & Infrastructure |
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| SAP Engagement Cloud | Webex Engage | |
|---|---|---|
| Small Businesses | ![]() Vbout Score9.9 out of 10 | Simplify360 Score7.8 out of 10 |
| Medium-sized Companies | Bloomreach Score9.2 out of 10 | Customer.io Score9.1 out of 10 |
| Enterprises | Iterable Score8.2 out of 10 | SAP Service Cloud Score8.5 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
| SAP Engagement Cloud | Webex Engage | |
|---|---|---|
| Likelihood to Recommend | 7.7 | - |
| Likelihood to Renew | 9.9 | - |
| Ease of integration | 5.0 | - |
| SAP Engagement Cloud | Webex Engage | |
|---|---|---|
| Likelihood to Recommend |
| No answers on this topic |
| Pros |
| No answers on this topic |
| Cons |
| No answers on this topic |
| Likelihood to Renew |
| No answers on this topic |
| Alternatives Considered |
| No answers on this topic |
| Return on Investment |
| No answers on this topic |
| ScreenShots |




