SAP Service Cloud vs. Support Genie
SAP Service Cloud vs. Support Genie
Product | Rating | Most Used By | Product Summary | Starting Price |
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SAP Service Cloud | N/A | SAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability. | N/A | |
Support Genie | N/A | Support Genie's customer care solution automates support with artificial intelligence and augmented reality. AI saves time and resources by facilitating incoming support issues by identifying faulty defects and offer a solution directly to customers' smartphones with augmented reality. This is done to enhance the customer experience by improving the way a company administers product support inquiries. | N/A |
SAP Service Cloud | Support Genie | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
SAP Service Cloud | Support Genie | |
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Top Pros | No answers on this topic | |
Top Cons |
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SAP Service Cloud | Support Genie | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
SAP Service Cloud | Support Genie | |
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Likelihood to Recommend | 8.6 (73 ratings) | - (0 ratings) |
Likelihood to Renew | 8.2 (2 ratings) | - (0 ratings) |
Support Rating | 5.5 (1 ratings) | - (0 ratings) |
Ease of integration | 7.4 (41 ratings) | - (0 ratings) |
SAP Service Cloud | Support Genie | |
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Likelihood to Recommend | SAP | Support Genie No answers on this topic |
Pros | SAP | Support Genie No answers on this topic |
Cons | SAP | Support Genie No answers on this topic |
Likelihood to Renew | SAP | Support Genie No answers on this topic |
Support Rating | SAP | Support Genie No answers on this topic |
Alternatives Considered | SAP | Support Genie No answers on this topic |
Return on Investment | SAP | Support Genie No answers on this topic |
ScreenShots |