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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Scoro

    Score8 out of 10
    Small Businesses (1-50 employees)
    Scoro is a professional services automation (PSA) software purpose-built for consultancies, agencies, IT firms, architecture companies, and other professional services businesses. It unites projects, resources, and finances in one system, combining functionality for planning, tracking, and billing. Features include: - CRM & pipeline – A complete overview of a sales funnel and upcoming…

    $23.90

    per month per user

    Service Autopilot

    Score8 out of 10
    N/AService Autopilot, from BACKTELL in Richardson, is a business operations management system for small home services businesses.N/A
    Pricing
    ScoroService Autopilot
    Editions & Modules
    Core
    $23.90
    per month per user
    Growth
    $38.90
    per month per user
    Performance
    $59.90
    per month per user
    Enterprise
    Custom
    No answers on this topic
    Offerings
    Pricing Offerings
    ScoroService Autopilot
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsUp to a 16% discount available for annual pricing.—
    More Pricing Information
    Features
    ScoroService Autopilot
    Project Management
    Comparison of Project Management features of Scoro and Service Autopilot
    Feature
    Scoro
    -
    Ratings
    Service Autopilot
    8.0
    1 Ratings
    4% above category average
    Task Management00 Ratings8.01 Ratings
    Resource Management00 Ratings8.01 Ratings
    Scheduling00 Ratings8.01 Ratings
    Workflow Automation00 Ratings8.01 Ratings
    Team Collaboration00 Ratings8.01 Ratings
    Document Management00 Ratings8.01 Ratings
    Email integration00 Ratings8.01 Ratings
    Best Alternatives
    ScoroService Autopilot
    Small Businesses
    Autotask PSA
    Score7.7 out of 10
    Any.do
    Score8 out of 10
    Medium-sized Companies
    Workday Professional Services Automation
    Score8.2 out of 10
    KanbanFlow
    Score7.3 out of 10
    Enterprises
    Planview AdaptiveWork
    Score8.8 out of 10
    Microsoft To Do
    Score7.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ScoroService Autopilot
    Likelihood to Recommend
    4.1
    (2 ratings)
    8.0
    (1 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.0
    (1 ratings)
    User Testimonials
    ScoroService Autopilot
    Likelihood to Recommend
    Scoro
    Scoro would be ideal for a larger business who is truly interested in developing a stronger and more efficient workflow. I honestly would have recommended it had it not been for the cost, the hidden fees, and the fact that I'd have to upgrade to an even more expensive plan if I wanted to get the most of the program for our level. We only needed one item, so would have ended up paying much more to not use a great deal of additional features. So, if you want to increase your workflow and have the funds, use them - absolutely. You will not regret it. But I cannot recommend it to someone who is on a tight budget
    Incentivized
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    BACKTELL, INC
    Service AutoPilot is a fantastic system for client service tracking and scheduling. While there are a few features and details I would personally like to see changed or added, the ultimate purpose of the system is well executed, fairly simple to use, and easy to understand. My recommendation would be to add more specific details such as canceled or closed clients and closed/canceled service history on active clients to remain permanently.
    Incentivized
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    Pros
    Scoro
    • Great interface and user experience
    • Fast, informative and compact platform
    • Great invoicing and reminders system
    Incentivized
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    BACKTELL, INC
    • service history, tracking
    • service scheduling
    • service/client notes
    Incentivized
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    Cons
    Scoro
    • Cost. I ended up not recommending this product simply because of the cost alone. There are hidden costs you will not know about until it is too late. Their pricing model is geared for bigger businesses, and can cripple smaller ones. The pricing is by user. If you get the most basic of plans (with a 900 onboarding charge), you will realize that all the things you actually need to make the program effective are on the next tier up...
    • Quickbooks. At the time I was exploring this, Quickbooks was not very well integrated. If you wanted to include billing (which they do show promise for), then you will have issues here.
    Incentivized
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    BACKTELL, INC
    • when closing/canceling a service completely from a clients account it would be nice to still have the history to see what they had done in the past incase they change their mind later and wish to continue the service
    • cancel/closed client historys would also be nice as if someone sold their home, it would be nice to be able to see what was done on that property prior to inform new owners, etc.
    Incentivized
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    Likelihood to Renew
    Scoro
    No answers on this topic
    BACKTELL, INC
    Service Autopilot has a versatile set of features that we use across all facets of our business. We use it for history tracking on clients properties, notes specific to the service and/or the client, as well as pricing details
    Incentivized
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    Alternatives Considered
    Scoro
    We prefer Scoro as it's faster and easier to use and learn. Also the fee structure makes a lot of sense for a smaller company.
    Incentivized
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    BACKTELL, INC
    We use the two systems collaboratively. Both systems offer different features which we use bits and pieces of what we need from each to make the system work for our needs.
    Incentivized
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    Return on Investment
    Scoro
    • Scoro could have had a wonderful impact on the workflow of the business. It allows for integrations most programs don't, including accounting and time tracking, and could have easily eliminated the need for an FTE through the streamlining of tasks alone.
    • If we had implemented this program, we would have saved time, but all of the gains would have gone to pay for Scoro. It would not have balanced out, especially if they ever were to raise their rates.
    Incentivized
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    BACKTELL, INC
    No answers on this topic
    ScreenShots

    Scoro Screenshots

    Screenshot of an example of the customizable real-time dashboards that provide an overview of progress across the business, and monitor KPIs and key metricsScreenshot of a dynamic Gantt chart for planning, allocating resources based on availability, and monitoring project performance in real time in terms of time and moneyScreenshot of a monitor of cost burn, used to forecast profit while the projects are ongoing to detect signs of overservicing early enough to do something about itScreenshot of where to track billable and non-billable utilization across the team to understand how resource utilization, and how much time is spent on revenue-generating workScreenshot of where Scoro forecasts revenue automatically based on pipeline and committed projects, to support smarter and more strategic business decisions that support growthScreenshot of the accounting tools Scoro can integrate with to sync bills, invoices, and payments automatically, reducing manual work and minimizing the risk of human error