| Product | Rating | Most Used By | Product Summary | Starting Price |
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 ScreenSteps | N/A | ScreenSteps, from the company of the same name headquartered in McLean, is an integrated knowledge base, online course, and contextual help software platform that helps users train and support customers and employees. | N/A | |
 Zoho Desk | N/A | Zoho Support is a Saas help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com. | $0 |
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| Editions & Modules | No answers on this topic |
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| Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
| Additional Details | — | A discount is offered for yearly billing. | ||||||||||||||
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| Considered Both Products | ScreenSteps No answer on this topic |  Zoho Desk  Greg Rellaford Account Manager and Retention Specialist Chose Zoho Desk We used HubSpot before, and it didn’t work very well for our needs. Zoho Desk is part of a much larger Zoho implementation. We’d like to have everything in one place, and Zoho provides that ability.  Sanjay Singh Business Development Manager Chose Zoho Desk I have used Asana and Zoho desk and decided to go with Zoho due to the ease of intergration into other applications and platforms, the more affordable costing, a faster mobile application and for the slightly better automation capabilities. Asana is nice but the cost and …  Kevin Almond Head of Customer Success Chose Zoho Desk We selected Zoho Desk as we needed a platform that was going to allow the business to grow through both usage and staffing numbers. We wanted something cost-effective but still offered standard features in an effective cloud-delivered solution but would still allow …  Humayun Farooqi Customer Success Manager Chose Zoho Desk Zoho Desk is easily a winner for trouble ticket handling as Bitrix24 was not offering any dedicated trouble ticketing tool and we had no option but to use the Tasks section of Bitrix24 to handle our existing customers. Also Bitrix24 neither did have any dedicated mobile …  Rose Carmela Project Manager Chose Zoho Desk Vision Helpdesk and WixAnswers.com  Sofia Martinez Accounting Consultant Chose Zoho Desk Zoho Desk is always good at building different platforms for automation, so this one is also the best help desk platform available in the market. I can easily add the feedback with a report to easily convey the message accordingly. It can easily integrate with your existing …  David Yates President Chose Zoho Desk After trialing and using Zoho Desk, we decided to move onto another product. Zoho has many features that make it a great product, but ease and intuitiveness of use was lacking for us.  Jack Mattheus Human Resources Management Chose Zoho Desk • In the acquisition of Zoho Desk I did not have the final decision but I have contributed as my analysis in the implementation. We decided to switch services since this tool is much more complete in terms of functionalities that help us to easily resolve and follow up on our …  María Fernanda Cruz Coordinator Chose Zoho Desk Value for money simply beats the rest. Also, as part of the Zoho Suite, integrations are wonderful, for example to CRM or consolidating Reporting with other apps such as Zoho Projects. Integration to advanced Analytics is also very helpful. In terms of features, they are pretty …  Leonard Johnson Technical Support Chose Zoho Desk Atera had a lot of features. You could install an agent to monitor updates, and you could deploy AV. Zoho Desk was easier to go through tickets and replies. It felt like Atera had more features, so it was slower. At times you would want to search for an old ticket in Atera, and …  Julien Bras Innovation Team Leader Chose Zoho Desk We have selected Zoho Desk because we already using Zoho CRM.  Khashi Rahmani Territory Manager Chose Zoho Desk Desk.com was too complicated and was cost prohibitive. We had switched from Desk by Salesforce to Zoho Desk  Miguel Useche Wordpress developer Chose Zoho Desk Zoho Desk comes at a better price, and it offers integration with other Zoho applications so you can keep your information in a single place. Their support is good and will guide you through many things. Also their API is similar to other Zoho platforms, so employees can … |
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| ScreenSteps | Zoho Desk | |
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| Small Businesses |  Front Score 9.2 out of 10 |  Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
| Medium-sized Companies |  RWS Tridion Sites Score 9.0 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
| Enterprises | RWS Tridion Sites Score 9.0 out of 10 |  SysAid Score 8.9 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
| ScreenSteps | Zoho Desk | |
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| Likelihood to Recommend | - (0 ratings) | 8.7 (0 ratings) |
| Usability | - (0 ratings) | 8.0 (0 ratings) |
| Support Rating | - (0 ratings) | 8.8 (0 ratings) |
| ScreenSteps | Zoho Desk | |
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| Likelihood to Recommend | No answers on this topic |
Greg Rellaford Account Manager and Retention Specialist |
| Pros | No answers on this topic |
Sofia Martinez Accounting Consultant |
| Cons | No answers on this topic |
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| Usability | No answers on this topic |
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| Support Rating | No answers on this topic |
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| Alternatives Considered | No answers on this topic |
Humayun Farooqi Customer Success Manager |
| Return on Investment | No answers on this topic |
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| ScreenShots | Zoho Desk Screenshots      |