Seismic Learning vs. ServiceSim

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Seismic Learning
Score 6.9 out of 10
N/A
Seismic Learning (formerly Lessonly, acquired by Seismic in August 2021), is a learning management system (LMS). The vendor emphasizes eLearning for client-facing skills, as well as a drag-and-drop interface. Lessonly supports customizable learning paths and corporate onboarding processes.N/A
ServiceSim
Score 0.0 out of 10
N/A
ServiceSim is an AI-enabled training partner that simulates the customer side of interaction so agents can practice even the most complex customer interactions in a real-life situation with all of the variables of a typical human conversation.N/A
Pricing
Seismic LearningServiceSim
Editions & Modules
Pro
Contact sales team
Pro + Coaching
Contact sales team
Enterprise Learning for Global Teams
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
Seismic LearningServiceSim
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
Seismic LearningServiceSim
Features
Seismic LearningServiceSim
Learning Management
Comparison of Learning Management features of Product A and Product B
Seismic Learning
7.1
110 Ratings
14% below category average
ServiceSim
-
Ratings
Course authoring9.4108 Ratings00 Ratings
Course catalog or library9.0106 Ratings00 Ratings
Player/Portal6.085 Ratings00 Ratings
Learning content4.2104 Ratings00 Ratings
Mobile friendly9.058 Ratings00 Ratings
Progress tracking & certifications9.796 Ratings00 Ratings
Assignments3.6107 Ratings00 Ratings
Compliance management9.463 Ratings00 Ratings
Learning administration7.3100 Ratings00 Ratings
Learning reporting & analytics7.095 Ratings00 Ratings
Social learning3.272 Ratings00 Ratings
Best Alternatives
Seismic LearningServiceSim
Small Businesses
iSpring LMS
iSpring LMS
Score 8.9 out of 10
iSpring LMS
iSpring LMS
Score 8.9 out of 10
Medium-sized Companies
iSpring LMS
iSpring LMS
Score 8.9 out of 10
iSpring LMS
iSpring LMS
Score 8.9 out of 10
Enterprises
Axonify
Axonify
Score 10.0 out of 10
Absorb LMS
Absorb LMS
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Seismic LearningServiceSim
Likelihood to Recommend
6.6
(114 ratings)
-
(0 ratings)
Likelihood to Renew
9.0
(1 ratings)
-
(0 ratings)
Usability
8.0
(3 ratings)
-
(0 ratings)
Support Rating
9.7
(97 ratings)
-
(0 ratings)
User Testimonials
Seismic LearningServiceSim
Likelihood to Recommend
Seismic
If you are onboarding new employees or consultants and you have a complex product, solution, or your business is layered and complex, this can help distill down the layers into basics so that new team or partners can build their knowledge base up the right way. This ensures they are learning what needs to be learned, and not what they surmise or assume, which can be incorrect and cause issues down the road - this is especially sensitive in our field. Training of all kinds can be done easily with this tool.
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Vistio
No answers on this topic
Pros
Seismic
  • Open to feedback and ideas and constantly innovating and iterating on their product to serve new needs that arise
  • Making me feel like more than just a customer: They aren't transactional and focus on building the relationship and making me feel heard.
  • Extremely easy to use product so building content takes little time, and I can leverage other subject matter experts to build content as well.
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Vistio
No answers on this topic
Cons
Seismic
  • Media import (audio, video) are still in infancy. Reliability of uploaded content isn't 100%.
  • The Events function lacks some features that are more built out in other platforms.
  • Reporting interface has a bit of a learning curve, but overall isn't bad.
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Vistio
No answers on this topic
Likelihood to Renew
Seismic
Worried about its acquisition by Seismic and hope that they don't change the product or the terms drastically.
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Vistio
No answers on this topic
Usability
Seismic
It's completely simple and intuitive, anyone can pick it up. The hardest part is looking for a save button and finally figuring out you don't need one. We don't provide training for users and never have complaints. For creators, we provide best practices, but using Lessonly itself requires nothing .
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Vistio
No answers on this topic
Support Rating
Seismic
The support team is very friendly and eager to help you learn the ins and outs of Lessonly. They can set up training for large groups or send links in a chat for individual help. They are quick to respond and if one person doesn't have the answer, they will collaborate with others to help find the answer.
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Vistio
No answers on this topic
Alternatives Considered
Seismic
I felt some of these products had more features than were necessary and needed for our team. Some of them were limited on the number of content creators that were allowed which to me forces you to use one or two people to create content where I would rather see it done by key members of each department.
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Vistio
No answers on this topic
Return on Investment
Seismic
  • We've had an increase in quality overall as a company, as we are able to continually train our employees outside of our New Hire Training program.
  • We've seen stronger communication as we are able to send out material to our stylists about products, policies, procedures, etc. and they are able to provide us with feedback. After all, it is their tool for learning and we want to know the best way to provide that information to our Team Members.
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Vistio
No answers on this topic
ScreenShots

ServiceSim Screenshots

Screenshot of the AI customer responding with a realistic comment.Screenshot of the agent responds appropriately.Screenshot of the AI customer shows some frustration with the agent.Screenshot of the agent demonstrates empathy toward the customer.Screenshot of transcripts of each interaction are shared with supervisors to demonstrate proficiency.