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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SentiOne

    Score6.5 out of 10
    N/ASentiOne is an AI-powered customer service automation platform. It consists of three modules: Listen, React, and Automate. Listen is a comprehensive social listening solution which monitors the entire public internet (including social media), utilising proprietary algorithms to generate insights and detect sentiment behind posts. React is an all-in-one customer service management and automation platform, which allows teams to manage online conversations on dozens of channel from the same tool.…

    $299

    per account

    VIPRE

    Score5.7 out of 10
    N/AVIPRE (formerly known as ThreatTrack Security) is an antivirus solution, now part of J2 Global's portfolio of cloud offerings and applications since the February 2018 acquisition.N/A
    Pricing
    SentiOneVIPRE
    Editions & Modules
    Team
    $299
    per account
    Enterprise
    Custom Pricing
    per account
    No answers on this topic
    Offerings
    Pricing Offerings
    SentiOneVIPRE
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup Fee$299 per accountNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    SentiOneVIPRE
    Small Businesses
    No answers on this topic
    Norton 360
    Score7.8 out of 10
    Medium-sized Companies
    Khoros Service
    Score8.5 out of 10
    Malwarebytes
    Score8.8 out of 10
    Enterprises
    Brand Embassy (discontinued)
    Score7.9 out of 10
    AVG AntiVirus Business Edition
    Score8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    SentiOneVIPRE
    Likelihood to Recommend
    10.0
    (1 ratings)
    8.7
    (16 ratings)
    Usability
    9.0
    (1 ratings)
    10.0
    (1 ratings)
    Support Rating
    9.0
    (1 ratings)
    9.8
    (2 ratings)
    User Testimonials
    SentiOneVIPRE
    Likelihood to Recommend
    SentiOne
    SentiOne is one of the best available platforms in the market dealing in customer automation on AI level to help businesses grow. We are very much impressed by their services, all in all as they are offering the best possible solutions to every problem which makes it more reliable and trusted in order to handle business.
    Incentivized
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    Ziff Davis Inc
    Robust protection with a small footprint. Catches all malware and viruses, while respecting the exclusions put in place by our organization. Pricing was very aggressive compared to other products. Great management application, where you can manage the installations and even update third-party apps on those machines from that portal. Great product for a great price.
    Incentivized
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    Pros
    SentiOne
    • The platform easily measures social media, blogs, posts worldwide using different algorithms, collects public mentions, and automatically analyzes the situation then provides a customizable solution that will have more chances to get accepted and will work fine.
    • It has the best features to be the best in terms of functionalities and features include in it.
    • Daily report feature is also very intuitive.
    Incentivized
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    Ziff Davis Inc
    • Vipre Antivirus constantly scans your computer in the background without a need for user intervention.
    • In one program Vipre can successfully protect all your computing devices from both malicious virus attacks as where vicious spyware intrusions.
    • You won't feel any slowness or sluggishness with Vipre installed & running in the background while you continue to use your computing devices.
    Incentivized
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    Cons
    SentiOne
    • Customer support of SentiOne is not up to mark.
    • They need to be more accessible and responsive to our questions instead of making us hold for hours and do not provide any solution which is tiring and less professional.
    • Customer support needs a lot of attention and has more knowledge about the platform to be helpful.
    Incentivized
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    Ziff Davis Inc
    • When using older versions of Outlook I have seen the plugin cause sluggish behavior and hangs, in 2007 and 2010 versions specifically.
    • For some business applications, there are .dll's and libraries and application .exe's that can be misidentified as virus or trojans. While it is fairly easy to whitelist these once discovered, new implementors should be aware that they will need to carefully look through their initial virus scan reports to find and whitelist these items.
    Incentivized
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    Usability
    SentiOne
    I just love to use this amazing software.
    Incentivized
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    Ziff Davis Inc
    VIPRE is very easy to use and administer. You have a lot of functionality from the server on what you can do with the clients. It has proved useful when I can't access a client any other way. I can reboot the computer from the server and then usually get back into that machine.
    Incentivized
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    Support Rating
    SentiOne
    It is very supportive. I am a very contented user.
    Incentivized
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    Ziff Davis Inc
    VIPRE support is usually pretty quick. Sometimes you have to get a lot of information to send back so they can see the issue. This has not been too bad and I understand why it's needed. VIPRE also has a free rescue tool that is very useful and easy to use. There have been others but VIPRE seems to keep theirs updated. It's my go-to even outside of work.
    Incentivized
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    Alternatives Considered
    SentiOne
    SentiOne is a major part of our organization. We are solving a lot of problems in the organization by using SentiOne. It has been operational in our organization for a long time and has a great find for us all in all. I like that feature that it gives me all information about new mentions to my inbox every day and informs me about it which gives day-to-day insights, change or update strategies.
    Incentivized
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    Ziff Davis Inc
    We got a chance to buy AVG Business edition and we tried to install that throughout our organization and most specifically to our important systems but it was not compatible with a majority of them and we found AVG as high-demand software with a mediocre speed of action and more pricing. So in comparison to AVG, VIPRE is good in all aspects.
    Read full review
    Return on Investment
    SentiOne
    • The best feature that I like the most and have been using for a long time that its analytical section is up to mark.
    • When I open the analytical section it gives me the all insights of my audience including their gender, location, days when most of the mentions are published which is great to have. It is best to have more marketing wins as it does not limit the searches of keywords.
    • This helps to search multiple phrases connected with a marketing strategy which is life and most recent in trends.
    Incentivized
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    Ziff Davis Inc
    • The VIPRE MSP program cost effectively lets me integrate protection into every endpoint I protect.
    • Integration with ConnectWise for deployment and billing has increased our revenue.
    • Integration with ConnectWise for management means we keep endpoint protection coverage consistently above 99% to secure our clients.
    Incentivized
    Read full review
    ScreenShots

    SentiOne Screenshots

    Screenshot of Sentiment analysis widgets tell how many of mentions had positive, negative or neutral meaning.Screenshot of Monitor all mentions of your brand and easily reply to comments, posts, and messages - directly from one tool.Screenshot of Manage every channel from one tool and assign incoming requests to various teams.Screenshot of Set up priorities and automatically assign customer requests from every channel – saving time and ensuring every message gets to where it needs to be.Screenshot of Measure the effectiveness of your customer service team, analyze KPIs and optimize your resources.Screenshot of SentiOne’s intuitive bot-building interface enables you to create multiple scenarios and automate your customer service on social media, email, and WhatsApp.