TrustRadius: an HG Insights company

Service Fusion vs. Timely booking & payments system

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Service Fusion

    Score8.2 out of 10
    N/AService Fusion headquartered in Irving offers their field service management software solution, combining customer management, dispatch and scheduling, estimating, as well as invoicing and payment management.

    $99

    per month

    Timely booking & payments system

    Score8.8 out of 10
    N/ATimely is appointment scheduling and business management software for spas and salons from the New Zealand company of the same name.

    $26

    per month per seat

    Pricing
    Service FusionTimely booking & payments system
    Editions & Modules
    Starter
    $99.00
    per month
    Plus
    $199.00
    per month
    Pro
    $349.00
    per month
    Build
    $26
    per month per user
    Elevate
    $39
    per month per user
    Innovate
    $47
    per month per user
    Offerings
    Pricing Offerings
    Service FusionTimely booking & payments system
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—All plans available through a monthly plan, with no long-term contract.
    More Pricing Information
    Best Alternatives
    Service FusionTimely booking & payments system
    Small Businesses
    Kickserv
    Score9.3 out of 10
    Square Appointments
    Score10 out of 10
    Medium-sized Companies
    No answers on this topic
    Chili Piper
    Score8.8 out of 10
    Enterprises
    No answers on this topic
    Doodle
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Service FusionTimely booking & payments system
    Likelihood to Recommend
    9.0
    (1 ratings)
    9.0
    (3 ratings)
    User Testimonials
    Service FusionTimely booking & payments system
    Likelihood to Recommend
    Service Fusion
    Service Fusion is a fantastic application for any business conducting fieldwork. Any instance in which you need to schedule and route agents for services (ie onsite repair services, contractors, construction, project management firms). Additionally, it could be applied to field sales representatives. As Service Fusion does have a CRM function, a structured sales organization could apply the features to track and follow up on lead generation and/or sales visits!
    Incentivized
    Read full review
    Timely
    I've researched a lot of salon software, and Timely was the top-of-the-line software that does it all compared to competitors. It has a friendly interface, offers easy ways to communicate with clients via text and emails, and provides insights and reports, so it indeed does everything you need for booking software. On top of that, it's cloud-based, so say goodbye to only accessing your appointment book through your computer at the salon.
    Incentivized
    Read full review
    Pros
    Service Fusion
    • GPS Integration for routing agents/technicians to job sites.
    • Reporting, especially post-ticket completion.
    • Customer Management - containing all pertinent files and information for a given customer.
    Incentivized
    Read full review
    Timely
    • Integration with Google Calendar allows avoiding double ups
    • Automatic appointment bookings with SMS reminders
    • Xero integration and Automatic Invoicing, Payments and Partial Reconciliation
    • Multiple Staff Members to be booked
    • Facebook Integration, allows people to book from Facebook
    Incentivized
    Read full review
    Cons
    Service Fusion
    • Integrations with 3rd Party Applications - especially CRM.
    • Access permissions are complicated and somewhat unnecessary.
    Incentivized
    Read full review
    Timely
    • UI/UX
    • Cloud based system
    • Has to be more customer friendly
    Incentivized
    Read full review
    Alternatives Considered
    Service Fusion
    No answers on this topic
    Timely
    Timely is by far the most user-friendly and fun to use. It's got a great interface, works on iPads, and training is super easy for the team. Other software is clunky and takes too long to set up and train the team to use.
    Incentivized
    Read full review
    Return on Investment
    Service Fusion
    • Postive ROI.
    • Streamlined scheduling process for field service calls.
    • Reporting has generated a traceable trail for long-term customers, to help better serve their needs.
    Incentivized
    Read full review
    Timely
    • Bragging rights, yes. Always cool to tell how automated your business is.
    • ROI, no. In our case, it wasn't worth the time spent in integration into the website, system setup, plus subscription fee. However, take into account, that High-Value Professional Services is a wrong industry for this product.
    • Convenience and confidence that there will be no double booking across G Suite and Timely was tested and were really handy at the times.
    • No ability to use our own SMTP. If your server has Anti-Spoofing DKIM and etc., setting it up with Timely was a nightmare as support had no idea. So a lot of emails were going to Spam on the client's side.
    Incentivized
    Read full review
    ScreenShots

    Timely booking & payments system Screenshots

    Screenshot of a view of the Timely calendar.Screenshot of a view of the Timely connected checkout pushing payment to a terminal.Screenshot of A view of a fully booked Timely account on a tablet.Screenshot of A view of Timely's reporting tool.Screenshot of taking in person payments with a Timely terminal.Screenshot of a client testimonial - Shelly Rau, of Nails by Shelly R