What users are saying about
14 Ratings
14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.7 out of 101

Likelihood to Recommend

ServiceChannel

ServiceChannel is well suited for companies that have multiple locations or a few very large buildings. In my experience the system allows one person to manage 150 to 200 small retail locations but when you add restaurants and buildings with lots of equipment then it gets more complex and the number of locations that one person can effectively manage is greatly reduced. You can effectively manager 50 or 30,000+ locations with this system if you have the personal. There are several free or cost-effective programs available if you are only looking to manage a dozen or so locations.
Jon Nivison profile photo

Pros

ServiceChannel

  • ServiceChannel listens to me the user more than any other product I have ever been involved with. It seems like every few months there are some upgrades and improvements to an already great system.
  • They have some great folks employed who are very accessible and very knowledgeable in this system, they are eager to help out and jump in, and they are never trying to up-sell me during these times.
  • I believe they have some of the best practices around for helping out new vendors, who have never been exposed to any CMMS system, they help to ease the fear that contractors/vendors have from the onboarding process thru system training.
James Mouland profile photo

Cons

ServiceChannel

  • I think that there is room to improve the contractor side of their mobile app, to be more content rich and have more features and custom ability.
  • I think there could be some use in setting up some regional training seminars across the country for both user and vendor to attend thru out the year.
  • I would like to be able to add several pictures from my phone at one time, via the mobile app, and be able to draw or write on them as well.
James Mouland profile photo

Usability

ServiceChannel

ServiceChannel 9.0
Based on 1 answer
I gave it a high rating because it's an easy to use platform.
  • It walks you step by step to goal accomplishment
  • It doesn't drown you in tech speak or unnecessary steps
  • It appears to be created by the busy facilities manager that just needs the good stuff with no fluff.
  • Not to be rude but if a facilities manager can't function in SC easily they may not be in the right field.
Eric R Korth profile photo

Support

ServiceChannel

ServiceChannel 10.0
Based on 1 answer
Sue Thomas is the reason...
  • If a vendor has a template to upload I can ask for her support and it's done.
  • If I need immediate data for a meeting and I'm away from my computer she can grab it for me on the fly.
  • I've walked out of meetings looking like a stud based on the foreground work Sue did to prepare me.
  • If there is a technical issues she will find a work around for me so I can focus on my job not my admin work.
  • Clear and timely communication on every and all open issues.
Eric R Korth profile photo

Implementation

ServiceChannel

ServiceChannel 8.3
Based on 7 answers
Generally the implementation is smooth, but sometimes has its hiccups with slowness or lagging.
Frank Stepka profile photo

Alternatives Considered

ServiceChannel

There are other companies that have portions they focus on but ServiceChannel is the total package.
Brian Peoples profile photo

Return on Investment

ServiceChannel

  • Streamlined the invoice process
  • Reduced calls from sites for work orders
  • Increased verification process of vendor visit
No photo available

Pricing Details

ServiceChannel

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Add comparison