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ServiceChannel

ServiceChannel

Overview

What is ServiceChannel?

ServiceChannel provides facilities managers with a single platform to source, procure, manage, and pay for repair and maintenance services from commercial contractors across their enterprise. The company aims to deliver transparency and data-driven analytics of service quality, across all…

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Learn from top reviewers

Great vendor side solution.

Rating: 8 out of 10
August 30, 2019
IncentivizedVetted ReviewVerified User
We use Service Channel in our Store Engineering Department to issue work orders to our outside vendors. They also can submit their invoices online which we have integrated wit...
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Verified user
Analyst
ServiceChannel2 years of experience

ServiceChannel works and it works well.

Rating: 9 out of 10
January 21, 2019
IncentivizedVetted ReviewVerified User
ServiceChannel is being used by the construction department for the repair and maintenance for the retail stores and restaurants at Tommy Bahama. The scope includes scheduling...
Continue reading
Jon Nivison
Project Manager - Corporate
Sr Construction Project Manager
Tommy Bahama
ServiceChannel6 years of experience

ServiceChannel Review in a Flash

Rating: 9 out of 10
January 21, 2019
IncentivizedVetted ReviewVerified User
We currently use it for facilities, but just started using it with our IT Department.
Continue reading
Frank Stepka
Supervisor - Corporate
Supervisor of Facilities
Smile Brands Inc.
ServiceChannel4 years of experience

ServiceChannel Will Make You Better

Rating: 6 out of 10
January 10, 2019
IncentivizedVetted ReviewVerified User
We are using a ServiceChannel to invoice one of our customers for their repairs and new orders. They are using ServiceChannel to receive quotes and communicate needs to my com...
Continue reading
Matthew Gargula
Technician - Customer Service
Technical Service Supervisor
Foresight Sports
ServiceChannel5 years of experience

No Frills review

Rating: 10 out of 10
September 13, 2018
IncentivizedVetted ReviewVerified User
We use ServiceChannel for all of our facilities, both retail and corporate. It is our main database/CMMS for work order placement, dispatch, and record keeping.
Continue reading
Tatiana Torres
Professional - Other
Retail Facilities Coordinator
VF Corporation
ServiceChannel5 years of experience

Why I have NO Regrets in switching to Service Channel

Rating: 10 out of 10
May 1, 2018
IncentivizedVetted ReviewVerified User
We use ServiceChannel (SC) to create service requests at a restaurant level and to track those calls into proposals for larger projects, as well as small issues that need no m...
Continue reading
James Mouland
Project Manager - Engineering
Western Regional Facilities Manager
Benihana
ServiceChannel4 years of experience

An honest review of the Service Channel platform by a multi-site facilities professional.

Rating: 10 out of 10
April 25, 2018
IncentivizedVetted ReviewVerified User
The entire retail portion of our company uses ServiceChannel (SC) to upload and review work orders. It's our number one platform to identify and resolve issues within a store'...
Continue reading
Eric R Korth
Manager - Other
Retail Facilities Manager
Cole Haan
ServiceChannel2 years of experience

ServiceChannel your one stop shopping for work order data management

Rating: 10 out of 10
April 4, 2018
IncentivizedVetted ReviewVerified User
Currently, it is only being used by facilities but I am working on rolling it out to the entire team. ServiceChannel is one-stop shopping. It manages everything from work orde...
Continue reading
Brian Peoples
Director - Corporate
Director of Facilities
Core Power Yoga
ServiceChannel18 years of experience
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Pricing

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ServiceChannel

ServiceChannel

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Unavailable

What is ServiceChannel?

ServiceChannel provides facilities managers with a single platform to source, procure, manage, and pay for repair and maintenance services from commercial contractors across their enterprise. The company aims to deliver transparency and data-driven analytics of service quality, across all…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

ServiceChannel Site Audit Manager

YouTube

ServiceChannel Analytics Premium

YouTube

ServiceChannel | Supply Manager - Ordering Process

YouTube

ServiceChannel Provider Search Feature Demo (3-parts)

YouTube
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Product Details

What is ServiceChannel?

ServiceChannel provides facilities managers with a single platform to source, procure, manage, and pay for repair and maintenance services from commercial contractors across their enterprise. The company aims to deliver transparency and data-driven analytics of service quality, across all trades, locations, and contractors, allowing facilities managers drive significant brand equity and ROI for their organizations without outsourcing or investing in new infrastructure.

ServiceChannel Service Automation is an integrated suite of web- and mobile-based solutions to help manage the entire process of facilities management, including finding contractors and suppliers, entering all planned and demand service requests, tracking work orders, and processing payments. There are currently two different packages: Service Automation Essentials and Service Automation Professional.

ServiceChannel Features

  • Supported: Work Order Management
  • Supported: Spend Management
  • Supported: Contractor Management

ServiceChannel Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

ServiceChannel Videos

Facilities Management - ServiceChannel Customers Tell How
ServiceChannel Asset Manager
ServiceChannel Refrigerant Tracking Manager
ServiceChannel GPS Check-In App for Contractors
ServiceChannel Mobile App
How ServiceChannel keeps contractors and Facilities Managers on the same page.
How Panda restaurants keeps 2,000+ locations cooking with the ServiceChannel Facilities Management Platform

ServiceChannel Competitors

ServiceChannel Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesUnited States, United Kingdom, Canada, Mexico, Europe
Supported LanguagesEnglish, French, Spanish, German, Italian, Russian, Chinese, Japanese, Korean

Frequently Asked Questions

Corrigo are common alternatives for ServiceChannel.

Reviewers rate Implementation Rating highest, with a score of 8.4.

The most common users of ServiceChannel are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(15)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

ServiceChannel is widely used by the retail portion of the company for uploading and reviewing work orders, making it the go-to platform for identifying and resolving issues within store locations. Users across the US, Canada, and Hawaii rely on ServiceChannel to manage the physical structure of their stores. It serves as a comprehensive solution for vendor management, data digging, and invoice oversight. The facilities department and accounting department are the primary users of the platform, while the construction department is in the process of migrating to ServiceChannel for gathering invoices. By utilizing ServiceChannel, businesses are able to efficiently gather and manage new vendors, streamline invoicing processes, and ensure effective communication with customers for repairs and new orders.

The versatility of ServiceChannel goes beyond typical maintenance tasks. It handles a range of functions such as scheduling preventative maintenance, emergency repairs, handyman services, small remodel projects, and kitchen equipment repairs. Moreover, it acts as a central database/CMMS for work order creation, dispatching, and record keeping for both retail and corporate facilities. Vendors can conveniently submit their invoices online, integrating them with the ERP system for streamlined payment. With approximately 180 locations already serviced through ServiceChannel and the goal of expanding its usage across the entire team in mind, this platform has proven to be an invaluable asset in managing work orders, tracking data, generating reports, and overseeing budgets.

Users have made several recommendations about the software based on their experiences. The three most common recommendations are:

  1. Reach out for support and training: Users suggest reaching out to the software's support team for assistance, especially when building reports or configuring the software. They also recommend going through the training offered to better utilize the software's features.

  2. Utilize the software for specific purposes: Many users highly recommend the software for various purposes such as maintaining records for contracts or facility management, streamlining processes and communications, organizing repair and maintenance needs, and tracking invoices and work orders. They believe that the software saves time, money, and holds vendors accountable.

  3. Set up the software correctly and gather data points: Users emphasize the importance of setting up the software correctly during implementation to avoid future complications. They also advise gathering relevant data points before implementing the software to ensure its effectiveness in meeting organizational requirements.

Overall, users have found value in the software's functionalities and recommend leveraging support and training resources while utilizing it for specific purposes.

Reviews

(1-8 of 8)
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Great vendor side solution.

Rating: 8 out of 10
Incentivized
August 30, 2019
Verified User
Vetted Review
Verified User
ServiceChannel
2 years of experience
Use Cases and Deployment Scope
We use Service Channel in our Store Engineering Department to issue work orders to our outside vendors. They also can submit their invoices online which we have integrated with our ERP to streamline the payment process. The sites also use it to submit work requests as needed and allow them to view their request.
Pros and Cons
  • Vendor tracking when arriving and leaving sites.
  • Invoice submission and payment
  • Site tracking of open work orders
Likelihood to Recommend
Service channel is a great portal for vendor issuance of work orders and tracking the check-in and check-out. It is also great for them on the invoicing side. The site portal is also an area where it is well suited. It is not suited as well to be an asset management solution.

ServiceChannel works and it works well.

Rating: 9 out of 10
Incentivized
January 21, 2019
JN
Jon Nivison
Sr Construction Project Manager
Tommy Bahama (Apparel & Fashion, 1001-5000 employees)
Vetted Review
Verified User
ServiceChannel
6 years of experience
View profile
Use Cases and Deployment Scope
ServiceChannel is being used by the construction department for the repair and maintenance for the retail stores and restaurants at Tommy Bahama. The scope includes scheduling all the preventative maintenance (store and window cleaning, annual fire inspections and annual fire extinguisher services), emergency repairs, handyman type services, Small remodel products and kitchen equipment repairs. We also use ServiceChannel for approval of all work orders, proposals, and invoices. Currently, about 180 locations are being serviced via ServiceChannel.
Pros and Cons
  • ServiceChannel just works, they are no breakdowns or glitches in the system to speak of. When a service request is put in the system it can be tracked at any time, you can check on the status and notes can be inserted by the manager or the vendor so there is always a live and historical account on every service request. The proposals and invoices system is simple to use and works perfectly.
  • Emergency Requests - If you have an emergency facilities request then a vendor is required to respond with 4 hours but if ServiceChannel don't see a vendor responding within an hour or so they then call the vendor to get a status update and if they can't get a hold of the vendor then they call the facilities manager at our company and notify them of the emergency. With this system, emergencies don't just go unnoticed.
  • Analytics - ServiceChannel has an amazing analytics program that analyzes all your data which you can access at any time, there are standard reports and you can also customize reports. The reports can show you what store or region has the most calls, what are the most common problems in the stores, what is the average cost of the work, which vendor charges more than average, which vendor has the best response time and the list goes on and on. You can get the data on spreadsheets or graphs. The program gives you the ability to slice and dice all your data any way you want.
  • ServiceChannel is very intuitive and so it is easy to use and very easy to learn. A new store manager only needs 10 or 15 mins of training and they are ready to use the system.
Likelihood to Recommend
ServiceChannel is well suited for companies that have multiple locations or a few very large buildings. In my experience the system allows one person to manage 150 to 200 small retail locations but when you add restaurants and buildings with lots of equipment then it gets more complex and the number of locations that one person can effectively manage is greatly reduced. You can effectively manager 50 or 30,000+ locations with this system if you have the personal.

There are several free or cost-effective programs available if you are only looking to manage a dozen or so locations.

ServiceChannel Review in a Flash

Rating: 9 out of 10
Incentivized
January 21, 2019
FS
Frank Stepka
Supervisor of Facilities
Smile Brands Inc. (Hospital & Health Care, 1001-5000 employees)
Vetted Review
Verified User
ServiceChannel
4 years of experience
View profile
Use Cases and Deployment Scope
We currently use it for facilities, but just started using it with our IT Department.
Pros and Cons
  • Up to the minute updates, so when you go to look up a work order, it is live with the most recent notes from vendor, office, etc.
  • File retention - it keeps all WOs so you can go back and research previous issues for investigating, asking questions of the vendor, etc.
  • Asset Tagging - it allows you to track all of your assets
Likelihood to Recommend
Anyone that is using spreadsheets or documents to keep track of work orders (WO), should use this software.

ServiceChannel Will Make You Better

Rating: 6 out of 10
Incentivized
January 10, 2019
MG
Matthew Gargula
Technical Service Supervisor
Foresight Sports (Sports, 51-200 employees)
Vetted Review
Verified User
ServiceChannel
5 years of experience
View profile
Use Cases and Deployment Scope
We are using a ServiceChannel to invoice one of our customers for their repairs and new orders. They are using ServiceChannel to receive quotes and communicate needs to my company. We have expedited communication between the two companies and also have made invoicing easier.
Pros and Cons
  • Quick and easy ability to request a work order be created. Able to provide a quote as a proposal and then allow the customer to approve and convert to a work order.
  • Easy Invoicing.
  • Easy for customers to provide work orders as a way to request assistance.
Likelihood to Recommend
I feel that for our current purpose, requesting work orders, offering proposals, and sending invoices, the system works really well. I have not taken advantage of the other features.

No Frills review

Rating: 10 out of 10
Incentivized
September 13, 2018
TT
Tatiana Torres
Retail Facilities Coordinator
VF Corporation (Apparel & Fashion, 10,001+ employees)
Vetted Review
Verified User
ServiceChannel
5 years of experience
View profile
Use Cases and Deployment Scope
We use ServiceChannel for all of our facilities, both retail and corporate. It is our main database/CMMS for work order placement, dispatch, and record keeping.
Pros and Cons
  • Communication is transparent. As long as the notes are updated, all users along the chain of command can view and have full knowledge of issues/resolution.
  • Ease of access for all teams
  • Provides an excellent resource for work history helping reduce costs down the line based on record keeping of warranties etc
Likelihood to Recommend
Whether it is a mobile, desktop or the app, all info is easy to find and easy to manage.

Why I have NO Regrets in switching to Service Channel

Rating: 10 out of 10
Incentivized
May 01, 2018
JM
James Mouland
Western Regional Facilities Manager
Benihana (Restaurants, 5001-10,000 employees)
Vetted Review
Verified User
ServiceChannel
4 years of experience
View profile
Use Cases and Deployment Scope
We use ServiceChannel (SC) to create service requests at a restaurant level and to track those calls into proposals for larger projects, as well as small issues that need no more input. All invoicing is done thru SC, At this time our facilities department is the only active department, other than accounting who are using this on a daily basis.

Our construction department is somewhat small and is still gathering invoices via mail, fax and e-mails. I am trying to get that construction department as well as our purchasing department to start migrating over to the SC system.

The gathering and managing of new vendors as well as invoicing are the main problems that have been resolved by using SC.
Pros and Cons
  • ServiceChannel listens to me the user more than any other product I have ever been involved with. It seems like every few months there are some upgrades and improvements to an already great system.
  • They have some great folks employed who are very accessible and very knowledgeable in this system, they are eager to help out and jump in, and they are never trying to up-sell me during these times.
  • I believe they have some of the best practices around for helping out new vendors, who have never been exposed to any CMMS system, they help to ease the fear that contractors/vendors have from the onboarding process thru system training.
Likelihood to Recommend
ServiceChannel is well suited for both the small 5-10 location chain and the large 100+ chains because it is so user-friendly and useful. For the smaller chains the sooner you get used to using the system, the easier it is as your brand grows; it is also easier for an FM to find a great list of vendors (already in the SC System) via Fixxbook to help with establishing vendors at new locations that are maybe not near your present group of vendors. For a larger chain that is perhaps migrating away from an old CMMS platform, or who is looking to upgrade to a new one, SC offers the real world fact that most likely your vendors are already doing business with others who are using SC, this helps in the onboarding like nothing else.

An honest review of the Service Channel platform by a multi-site facilities professional.

Rating: 10 out of 10
Incentivized
April 25, 2018
ER
Eric R Korth
Retail Facilities Manager
Cole Haan (Retail, 1001-5000 employees)
Vetted Review
Verified User
ServiceChannel
2 years of experience
View profile
Use Cases and Deployment Scope
The entire retail portion of our company uses ServiceChannel (SC) to upload and review work orders. It's our number one platform to identify and resolve issues within a store's physical footprint. I use the platform to manage the physical structure of all of our stores across the US, Canada, and Hawaii. I also use it for vendor management, data digging, and invoice oversight.
Pros and Cons
  • They offer a platform that enables seamless communication between the store, vendor, district manager, and myself (facilities manager). By utilizing the notes portion of the work order, all parties involved are notified and kept up to speed on any changes in real time.
  • SC also allows independent specialization to meet the individual needs of each company. I have set up my dashboard to customize my desire for more detail or pictures per element. This has eliminated the necessity of a reply email to the store partners to upload a picture of the issue. I have it set up so individual elements will require a picture prior to the WO being created. This is a big time saver and forces good communication habits.
  • There support staff is second to none. They are helpful and available to support your needs and the needs of your vendors.
Likelihood to Recommend
It's very well suited for the multi-site facilities professional that needs to run a large market from a remote location. It enables the user to upload all the vendors and elements per site and then sit back and only adjust as emergency situations dictate. I'm currently running all my retail stores throughout the US, Canada, and Hawaii from a desk in Greenland, NH. For any facilities professional that needs to organize their portfolio to allow for more free time, clearer communication, and less confusion than I would highly recommend ServiceChannel.

ServiceChannel your one stop shopping for work order data management

Rating: 10 out of 10
Incentivized
April 04, 2018
BP
Brian Peoples
Director of Facilities
Core Power Yoga (Facilities Services, 51-200 employees)
Vetted Review
Verified User
ServiceChannel
18 years of experience
View profile
Use Cases and Deployment Scope
Currently, it is only being used by facilities but I am working on rolling it out to the entire team. ServiceChannel is one-stop shopping. It manages everything from work order creation to invoicing and provides multiple avenues to track data, pull reports and even manage my budget. I will also begin to use their Asset Management section. I have been using ServiceChannel for so long and have yet to utilize its full potential.
Pros and Cons
  • I use Analytics which allows me to scorecard my vendors based on my criteria. Analytics also allows me to input my budget and track it.
  • ServiceChannel provides the ability to track work orders from beginning to end and allows me to only intervene on those work orders that are not following the work order process.
Likelihood to Recommend
ServiceChannel is the best work order management system on the market.
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