ServiceMax’s mission is to help customers with asset-centric field service management software. ServiceMax’s mobile apps and cloud-based software provide an overview of assets to field service teams. By optimizing field service operations, customers across all industries can better manage the complexities of service, support faster growth and run more profitable, outcome-centric businesses.
$100
per month
SoftEther VPN
Score10 out of 10
N/A
N/A
N/A
Pricing
ServiceMax
SoftEther VPN
Editions & Modules
Subscription
$100.00
per month
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Offerings
Pricing Offerings
ServiceMax
SoftEther VPN
Free Trial
Yes
No
Free/Freemium Version
Yes
No
Premium Consulting/Integration Services
Yes
No
Entry-level Setup Fee
Required
No setup fee
Additional Details
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More Pricing Information
Features
ServiceMax
SoftEther VPN
Virtual Private Network
Comparison of Virtual Private Network features of ServiceMax and SoftEther VPN
Small deployments, where you have some specific need for ServiceMax and absolutely need offline capabilities, and are willing to deal with the problems. Otherwise, you may be better off looking at the built-in Work Orders and field service module that Salesforce is now providing. Their app is direct competition for ServiceMax and integrates much better with cases and knowledge articles.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
SoftEther VPN works easily, and extremely well through Azure, client-to-server, and in Layer 3 bridge mode between offices but it is not so easy to use from mobile devices, although we have had success, albeit with difficulty in the configuration.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It just works—I have never had a single call from a client or end-user complaining that their VPN wasn't working.
It can be configured to be super easy for end-users to use—Nearly transparent to them, in fact.
It is very lightweight on devices and works extremely fast. So fast, in fact, that about the only issue I ever have with SoftEther VPN are related to users sometimes forgetting they are working remotely.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We have has some issues where their default port won't connect through an AT&T wireless AP, but creating an exception for it on the AP or changing the port always gets it working.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
ServiceMax has an offline capability, and also integrates with our Salesforce side of business. At the time, Salesforce did not have a field service application so we could not consider it, but if we could now, we would probably go with that instead. ServiceMax is also expensive. But at the time, ServiceMax was the only offering out there that integrated with Salesforce, had mobile offline capability, and could operate at the scale we needed.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I had experienced several reliability issues soon after Pertino VPN-as-a-Service was acquired by Cradlepoint where the service would go down for a supposed update but would be down for long periods. And that was just one of several issues that caused me grief. I started looking around for a suitable replacement and came across SoftEther VPN, a project by the University of Tsukuba, Japan, quite by accident. I fell in love with its ease of implementation, low device cost, ease of Admin control, and ease of use for end-users, in addition to its near-zero downtime reliability, and the fact that I have total control over its operation and maintenance.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
ROI for ServiceMax is mostly dependent on how in depth the organization wants the software. Our ROI is expected within the second year of operation due to the complexity of integration and the initial training requirements for in-house programmers.
Inventory control ROI is expected within year three or four due to the number of technicians and creating the foundation of information to import into ServiceMax. Expectations are the front end programming will be complete and our programmers will be better acquainted with the modules and architecture to make the inventory integration smoother than the initial integration.
Our organization has been working with ServiceMax for ten months and beginning to incorporate the financials to the work orders. This process has not been as seamless as once projected and the root causes are under investigation. It appears the original fields available to track time between employees were not in depth nor segregated sufficiently for granularity.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I went from a Pertino/Cradlepoint VPN-as-a-Service requiring no hardware to a SoftEther VPN Client/Server configuration and that required the purchase of a tiny server to run SEVPN. It could have been a Linux box or Windows and I chose Windows, so there was a minimal cost for the Windows 10 device but it eliminated the monthly service cost and has historically been far more reliable.
We went from about $12/user/month on Cradlepoint perimeter81 to $0/user/month after about a $500 investment in hardware, so just one of my clients has been saving $300/month after the initial $500 for the "Server" device.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
