TrustRadius

ServiceNow HR Service Delivery vs. Thomas & Company Shield

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ServiceNow HR Service Delivery
Score 8.7 out of 10
N/A
ServiceNow HR Service Delivery contains a full HRSD suite of applications, supporting HR case management, HR document retention, enterprise onboarding and transition support, and also employee self-service with intelligence agent.N/A
Thomas & Company Shield
Score 0.0 out of 10
N/A
Thomas & Company’s Secure Human Resource Information Exchange Loading Device (SHIELD) is a communication platform for unemployment claims management. SHIELD is designed to provide a seamless user experience while also making available performance data for leaders and users.N/A
Pricing
ServiceNow HR Service DeliveryThomas & Company Shield
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ServiceNow HR Service DeliveryThomas & Company Shield
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
ServiceNow HR Service DeliveryThomas & Company Shield
Best Alternatives
ServiceNow HR Service DeliveryThomas & Company Shield
Small Businesses
Zoho People
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Score 8.9 out of 10
Zoho People
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Score 8.9 out of 10
Medium-sized Companies
Zoho People
Zoho People
Score 8.9 out of 10
Zoho People
Zoho People
Score 8.9 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 7.1 out of 10
Infor Human Resources
Infor Human Resources
Score 7.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ServiceNow HR Service DeliveryThomas & Company Shield
Likelihood to Recommend
9.3
(3 ratings)
-
(0 ratings)
User Testimonials
ServiceNow HR Service DeliveryThomas & Company Shield
Likelihood to Recommend
ServiceNow
The service request management function is excellent, but the system misses a bit in the UI (user interface) issue, which ends up being somewhat complex. So I believe there could be a tab on the platform with video tutorials to help with the experience, I don't know if it has, and if it does, it could have easier access so that all users know what it has and how to see it.
Gustavo Alves | TrustRadius Reviewer
Gustavo Alves
Técnico de Prevenção a Fraude
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Thomas & Company
No answers on this topic
Pros
ServiceNow
  • Open IT tickets in a practical way.
  • Customer service with fast support.
  • Low cost.
GD
GUSTAVO DE SOUZA ALVES
Fraud Prevention
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Thomas & Company
No answers on this topic
Cons
ServiceNow
  • The tool is sometimes slow.
  • I believe that the issue of inactivity can be improved, we need to re-log in if we don't use the tool for a long time.
  • Add more languages ​​to the tool.
GD
GUSTAVO DE SOUZA ALVES
Fraud Prevention
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Thomas & Company
No answers on this topic
Return on Investment
ServiceNow
  • It frees your time and makes you more productive every day
  • It enables you to rapidly find and eliminate all the unnecessary things
  • It permits you to analyze more robust collections of info
Verified User
Anonymous
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Thomas & Company
No answers on this topic
ScreenShots