Great tool to work with IT problem solving
December 23, 2021

Great tool to work with IT problem solving

Gustavo Alves | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Standard

Overall Satisfaction with ServiceNow HR Service Delivery

ServiceNow HR is used in the organization to solve a big problem, allow us to solve IT problems much more quickly and easily. Opening tickets for troubleshooting just got a lot easier. Of course, this is just one of the most important points. Outside it helps to replace unstructured work patterns in business processes with smarter workflows.

Pros

  • Better support for your customers at a low cost
  • On-demand IT service management;
  • Low configuration requirement for fast execution.
  • Ease of customization;

Cons

  • Loading time can sometimes be a little slow
  • The tool stops working if we do not use it for a long time inside the login, it ends up falling due to inactivity.
  • I believe search filtering can be better
  • Customer support
  • IT Service Request Management
  • Real-time analytics and reporting
  • Practicality of solving critical problems quickly and quickly
  • The cost is low and the service is excellent, so the ROI ends up feeling great.
  • It is practical to be able to create reports

Do you think ServiceNow HR Service Delivery delivers good value for the price?

Yes

Are you happy with ServiceNow HR Service Delivery's feature set?

Yes

Did ServiceNow HR Service Delivery live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ServiceNow HR Service Delivery go as expected?

I wasn't involved with the implementation phase

Would you buy ServiceNow HR Service Delivery again?

Yes

The service request management function is excellent, but the system misses a bit in the UI (user interface) issue, which ends up being somewhat complex. So I believe there could be a tab on the platform with video tutorials to help with the experience, I don't know if it has, and if it does, it could have easier access so that all users know what it has and how to see it.

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